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MANAGEMENT MANUAL

By Keith Henderson,2014-07-05 16:55
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MANAGEMENT MANUAL ...

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    CONTENTS

CONTENETS

     0

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Part I INTRODUCTION 6

    Part II FITTING-OUT GUIDE 7

     2.1 Handing-over of Premises 8

     2.2 Owner/Tenant Contact Information 8

     2.3 Fitting-out Works by Owner/Tenant 8

     2.3.1 Approval of Fitting-out Plans 9

     2.3.2 Preparation of Fitting-out Plans/Drawings 10

     2.3.3 M&E Installation 10

     2.3.4 Submission Of Fitting-out Plans/Drawings 11

     2.3.5 Fitting-out Works by Developer’s

     Nominated Contractor 11

     2.3.6 Fitting-out Garbage Removal Charge &

     Decoration Deposit 12

     2.3.7 Temporary Electricity Supply 12

     2.3.8 Inspection on Tenant Decoration 12

     2.3.9 Special Notes for Fitting-out Work 13

     2.4 Summary of Fitting-out Process 14

    PART III FITTING-OUT RULES 15

     3.1 Confirmation of Fitting-out Works 16

     3.2 List of Fitting-out Works Supervisors 16

     3.3 Transportation of Materials &

     Removal of Decoration Garbage 16

     3.5 Damage Resulting from

     Fitting-out Works

    16

     3.6 Fitting-out Actives to be confined

     inside Premises

    16

     1

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CONTENETS

     2

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     3.7 Security of Materials & Tools

    17

     3.8 Re-instatement of Fixtures/Fittings

    17

     3.9 Supply of Water & Electricity

    17

     3.10 Fitting-out Time and Name List

    17

     3.11 Works at Common Area

    17

     3.12 Safety Measures

    18

     3.13 Behavior of Contractors

    18

     3.14 Erection of Hoarding

    18

     3.15 Area Passage

    18

     3.16 Observance of Regulations

    18

    PART IV MANAGEMENT SERVICES

    19

     4.1 Introduction of Management Work

    20

     4.2 Location for Payment

     of Management Fee

    20

     4.3 Notes for Payment

    20

    PART V NOTES ON MOVING IN & HOUSE RULES 21

     5.1 Notes On Moving In

    22

     5.1.1 Prior Booking for Service Lift 22

     5.1.2 Trolley of Rubber/Plastic Castors to

     3

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     be used 22

     5.1.3 Staff to be Employed to Oversee

     Moving In 22

     5.1.4 Handling of Debris 22

     5.2 House Rules 22

     5.2.1 Emergency Contact 22

     5.2.2 Installation and Alteration 22

     5.2.3 Sign 22

     5.2.4 Erection of Aerial 22

CONTENETS

     4

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     5.2.5 Loading and Unloading 23

     5.2.6 Use of Service Lift 23

     5.2.7 Use of Toilet 23

     5.2.8 Use of Premises 23

     5.2.9 No Sleeping or Domestic Use 23

     5.2.10 No Preparation of Food and Cooking 23

     5.2.11 Normal Business hours 24

     5.2.12 Keep Premises Open 24

     5.2.13 Keep Shop Front and Sign Lighting 24

     5.2.14 No Encroachment at Common Area 24

     5.2.15 Cleaning 24

     5.2.16 Refuse and Garbage Removal 24

     5.2.17 Touting 24

     5.2.18 Nuisance 24

     5.2.19 Animal and Pet 25

     5.2.20 Dangerous Goods 25

     5.2.21 Obstruction in Staircase or Passage 25

     5.2.22 Access to Premises after Normal

     Business hours 25

     5.2.23 Works outside Opening Hours of

     the Plaza 25

     5.2.24 Rules Amendment 25

     5.2.25 Compliance of Regulations 25

    PART VI FIRE EVACUATION 26

     6.1 Fire Order for Display 27

     6.1.1 If You See A Fire, Remain Calm 27

     6.1.2 If You Hear a Fire Alarm, Remain Calm 27

     6.1.3 How To Use The Hose Reel 27

     5

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    CONTENETS

     6.2 Instruction for Evacuation 28

     6.2.1 While Awaiting Instructions 28

     6.2.2 If Evacuation Is Ordered,

     Remain Calm 28

     6.3 Warning System 28

     6.3.1 Fire Alarm 28

     6.3.2 Additional Equipment 29

     6.3.3 Public Address System 29

     6.3.4 Emergency Light 29

     6.4 Fire Precautions 29

    PART VII APPENDIX 30

     7.1 Charges for Decoration Garbage

     Removal & Decoration Deposit 31

     7.2 Temporary Electricity Supply

     Charge Rate 31

     7.3 The Premium Amount for Contractor's

     All Risks Insurance 32

     7.4 Opening Hours of The Management Office

     & Contact No. 32

     7.5 Operation Time of Passenger

     & Service Lifts in Office Tower 32

     7.6 Central Air-Conditioning Supply for

     Office Tower 33

     6

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     7.7 Operation Time of Passenger

     & Service Lifts in Shopping Arcade 33

     7.8 Central Air-Conditioning Supply

     for Shopping Arcade 33

     7.9 Charges of Non-Office-Hour

     Air-Conditioning Supply 33

     7.10 Useful Telephone Numbers 33

     PART 1

     INTRODUCION

     7

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     PART 1

    INTRODUCTON

     8

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Shanghai New World Property Management Company Limited

    welcomes you as an office owner / shop owner / office tenant of Hong

    Kong New World Tower and wishes you prosperous business for many

    years to come.

This Handbook aims at providing an overall guidance to the

    understanding by commercial owners / tenants with general information

    on the procedures and requirement of commercial premises, the

    management services to be provided, house rules and regulations to be

    observed, etc. It is of an advisory nature only and should be read

    subject to the Deed of Mutual Covenant and Management Agreement.

    It is also for information only and should not be relied upon to the

    exclusion of any legal documentation concerning a tenancy and Deed

    of Mutual Covenant. We hope that you will find this Handbook

    informative and useful. Please feel free to contact the local management

    staff who are always ready to assist you if you require further

    information.

We take this opportunity to assure you of our best service at all times.

     Shanghai New World Property Management Company Limited

     Director & General Manager

     9

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