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Summary of Proposed NIEA Objectives for 200912 Corporate and

By Fred Hart,2014-04-11 02:53
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CR1:To ensure NIEA complies with Corporate Governance requirements. Corporate Governance Code of Good Practice & Audit Committee Handbook Compliance

Northern Ireland Environment Agency

    Balanced Scorecard 2009/12

- This Scorecard should be read in conjunction with the associated NIEA Corporate &

    Business Plan 2009/12.

    - Please note that this Scorecard is a ‘living’ document and as such will be subject to periodic

    review and may be amended if required by the Agency’s Management Board.

    2009/12 NIEA Balanced Scorecard

    RESULTS CUSTOMERS R1 To advise and support the Minister. To control pressures on the environment by fulfilling statutory C1 and international obligations. C2 To provide advice to DOE, other Government Departments and

     public bodies. R2 To provide timely and authoritative input to the Planning Process. C3 To provide an efficient and effective service to all our customers. R3 To maintain and, where appropriate, enhance an environment To provide a positive and enjoyable experience for visitors to which supports the development of the NI economy. NIEA properties. C4

     R4 To increase understanding and appreciation of the

     environment and to be recognised as a ‘Champion for the

     Environment’.

    R5 To manage our resources efficiently and effectively.

    PROCESSES ORGANISATION AND PEOPLE P1 OP1 To develop a strategic, integrated approach to information To develop and communicate the Agency vision and strategy. management and research. P2 To improve key business processes. OP2 To have sufficient staff with appropriate skills available to meet P3 To implement required changes to planning consultation business objectives. processes in the context of planning reform and RPA. OP3 To ensure NIEA is fit for purpose in terms of structures. P4 To develop agreed working relationships with key partners

     including new district councils. OP4 To promote a best practice culture within a safe and healthy

     environment.

     * Where Directorate scorecard objectives are essentially the same as the overarching Corporate objective the relevant reference only has been provided. Cross Directorateindicates that the related overarching Corporate objective has a cross Directorate application - specific Directorate references have not been included in these cases. # Unless otherwise stated target dates are 31 March 2010. Ministerial targets are shown in bold and highlighted in tan

    RESULTS

    Related Directorate Targets Resp Objectives *Measures #Objective Reference Yr 1 Yr 2 Yr 3

     R1 To control pressures on ? Water Framework Directive EP Publish and make Review the Programmes of Ensure the Programme of ER1 the environment by Milestones DIRECTOR operational the first cycle of Measures to ensure that they Measures are operational by River Basin Management will be fully implemented by December 2012. fulfilling statutory and Plans, and report to December 2012 international obligations. European Commission, achieving a milestone as set out in the Water Framework Directive. ? Compliance with consents issued Achieve 88% compliance Maintain 88% compliance with Achieve 90% compliance with EP under the Water (NI) Order 1999. with numeric discharge numeric discharge consents to numeric discharge consents to DIRECTOR ER1 consents to waterways waterways waterways issued under the Water (NI) Order 1999. ? Site inspections/ producer visits to Carry out 85% of targeted Carry out 88% of targeted risk Carry out 90% of targeted risk ensure compliance with domestic risk based site inspections / based site inspections / based site inspections / EP ER1 and European Commission waste producer visits to ensure producer visits by 31 March producer visits by 31 March DIRECTOR legislation. compliance with domestic 2011. 2012. and European Commission waste legislation. Enforcement action taken on Enforcement action taken on Enforcement action taken on 90% of high and medium 90% of high and medium 90% of high and medium severity water pollution severity water pollution severity water pollution ER1 incidents where polluter can incidents where polluter can be incidents where polluter can be ? Water Pollution Enforcement EP be identified. identified. identified. DIRECTOR Commence investigation of Commence investigation of Commence investigation of 95% of illegal waste disposal 95% of illegal waste disposal 95% of illegal waste disposal reports within 2 working reports within 2 days for reports within 2 days for days for priority 1 and 20 priority 1 and 28 days for priority 1 and 28 days for working days for priority 2 priority 2 cases. priority 2 cases. ? Illegal Waste Enforcement ER1 EP cases. DIRECTOR Record 700 Historic buildings 750 Historic buildings recorded 750 Historic buildings recorded as part of the Second Survey as part of the Second Survey ? Second Survey of buildings of BH special architectural or historic interest. BR2 DIRECTOR ? Second Survey of buildings of special architectural or historic interest. BH Progress the Second Survey Evaluate records of 700 Evaluate records of 750 BR2 by completing the statutory historic buildings historic buildings DIRECTOR processing of 415 buildings of special architectural or historic interest.

    * Where Directorate scorecard objectives are essentially the same as the overarching Corporate objective the relevant reference only has been provided. Cross Directorateindicates that the related overarching Corporate objective has a cross Directorate application - specific Directorate references have not been included in these cases. # Unless otherwise stated target dates are 31 March 2010. Ministerial targets are shown in bold and highlighted in tan

    Related Directorate Targets Resp *Objectives Measures #Objective Reference Yr 1 Yr 2 Yr 3

    Declare 25 Areas of Special 25 new declarations 20 new declarations ? Area of Special Scientific Interest NR1: To declare, monitor and NH DIRECTOR Scientific Interest (ASSIs) (ASSI) Declarations manage ASSIs.

    Propose the marine Red Bay Prepare 3 further marine SACs Produce management scheme ? Special Area of Conservation NH NR2: To meet EU and DIRECTOR Special Area of for submission to EC for Rathlin SAC. (SAC) designations international obligations for Conservation (SAC) for nature conservation. designation by the European Commission.

    ? Response times EP ER2, BR3, NR3 R2 To provide timely and Respond to 80% of routine Respond to 85% of routine BH authoritative input to the planning application planning application NH consultation requests within consultation requests within 25 DIRECTORS Planning Process. 25 working days of receipt, working days of receipt, as set as set out in the Agency’s out in the Agency’s SLA with SLA with Planning Service. Planning Service. NH DIRECTOR NR3 ? Habitats Directive requirements Article 6 process implemented Article 6 process implemented met for Area Plans. for Area Plans. for Area Plans. Achieve 85% of 2009/10 Achieve 85% of 2010/11 Achieve 85% of 2011/12 ? NIEA Biodiversity Implementation NH NR4: To deliver NIEA elements R3 To maintain and, where DIRECTOR actions in NIEA BIP. actions in NIEA BIP. actions in NIEA BIP. Plan (BIP). of the Northern Ireland appropriate, enhance an Biodiversity Strategy environment which supports the

    Complete consultation on Work with partners to deliver Assess options for the development of the NI ? Designation and management of NH NR5: To conserve Northern DIRECTOR the designation of two new AONB management designation of high quality AONBs. Ireland’s finest landscapes economy. Strangford Lough and Lecale plans. landscapes in Fermanagh. Areas of Outstanding Natural Beauty (AONB) and draft Designation Order.

    Complete 12 agreed phases Complete 12 agreed phases Complete 12 agreed phases ? Conservation programmes at State BH BR4 DIRECTOR of conservation programmes Care Monuments (SCMs) (including at State Care Monuments. Monuments in Care and Monuments in Guardianship) Incur grant expenditure of ?3.5m incurred ?3.5m incurred ? Listed buildings Grant- Aid ?4m to improve the BH Programme. BR4 DIRECTOR condition of listed buildings in Northern Ireland. ? Scheduled Historic Monuments 400 SHMs monitored 400 SHMs monitored 400 SHMs monitored (SHMs) monitoring programme. BR4 BH DIRECTOR

    * Where Directorate scorecard objectives are essentially the same as the overarching Corporate objective the relevant reference only has been provided. Cross Directorateindicates that the related overarching Corporate objective has a cross Directorate application - specific Directorate references have not been included in these cases. # Unless otherwise stated target dates are 31 March 2010. Ministerial targets are shown in bold and highlighted in tan

    Related Directorate Targets Resp *Objectives Measures #Objective Reference Yr 1 Yr 2 Yr 3 ? Built Heritage at Risk NI (BHARNI) BR4 Save at least 15 scheduled Save 15 listed structures or Save 18 listed structures or register Programme for rescuing monuments or listed scheduled monuments from scheduled monuments from structures at risk BH structures at risk on the Built dereliction or collapse dereliction or collapse DIRECTOR Heritage at Risk Northern Ireland (BHARNI) register from dereliction or collapse

     Publish ‘Natural History of Publish Archaeological Survey ? Significant Publications NH Cross Directorate R4 To increase Ulster of Co Fermanagh by Mar 2011 EP understanding and DIRECTORS appreciation of the Publish ‘Radon in Dwelling’ ? Environmental monitoring EP environment and to be ER4 DIRECTOR report and arrange launch programmes recognised as a seminar by Nov 09 ‘Champion for the Environment’. Commence work on new NH Complete development at Complete upgrade of ? Capital projects / Exhibitions and NR6:To develop and maintain visitor centre / exhibition DIRECTOR Ness Country Park and run a Crawfordsburn County Park interpretive facilities NIEA properties to a high high profile launch and including new exhibition. standard. promotion.

    Launch Ulster Way long Publish draft recreation Publish final recreation NH NR7:To promote access and ? Recreational opportunities DIRECTOR distance footpath. strategy for consultation. strategy and agree priority enjoyment of the countryside. projects with CAAN.

     To run an events programme To run an events programme To run an events programme CS ? Events Calendar CR2 as set out in the published as set out in the published as set out in the published DIRECTOR Events Calendar Events Calendar Events Calendar Increase awareness of NIEA Increase awareness of NIEA Increase awareness of NIEA ? Ipsos MORI awareness survey CS CR2 DIRECTOR from baseline 54% to 75% from baseline 54% to 85% from baseline 54% to 95% ? Website hits To increase no. of website hits To increase no. of website hits To increase no. of website hits CR2 from baseline 3k per month by from baseline 3k per month by from baseline 3k per month by CS 10% to 3300 per month 20% to 3600 per month 30% to 3900 per month DIRECTOR

    Actual expenditure within -Actual expenditure within -Actual expenditure within -? Budget compliance ALL Cross Directorate R5 To manage our DIRECTORS 0.5% of Budget. 0.5% of Budget. 0.5% of Budget resources efficiently and Cumulative Savings of ?3.0m Cumulative Savings of ?4.35m ? Efficiency Delivery Plan effectively. against Agency Admin budget. against Agency Admin budget.

    * Where Directorate scorecard objectives are essentially the same as the overarching Corporate objective the relevant reference only has been provided. Cross Directorateindicates that the related overarching Corporate objective has a cross Directorate application - specific Directorate references have not been included in these cases. # Unless otherwise stated target dates are 31 March 2010. Ministerial targets are shown in bold and highlighted in tan

    CUSTOMERS

    Related Directorate Objectives Measures Targets *Resp #Objective Reference Yr 1 Yr 2 Yr 3

    ALL Cross Directorate 100% response within PO 100% response within PO 100% response within PO C1 To advise and support ? Response Times (Stewardship DIRECTORS deadline deadline deadline Report - Private Office Statistics) the Minister. 100% Achieved 100% Achieved 100% Achieved ALL ? Ministerial / PfG and PSA targets Cross Directorate DIRECTORS

     2010/13 Plan agreed with 2011/14 Plan agreed with 2012/15 Plan agreed with CS CC1 ? NIEA Corporate Plan DIRECTOR Minister Minister Minister

    ? Response Times (Stewardship ALL Cross Directorate 90% response within CMB 90% response within CMB 90% response within CMB C2 To provide advice to DIRECTORS Report - CMB Statistics) deadline deadline deadline DOE, other Government Departments and public Process 100% of requests in Process 100% of requests in ? Strategic Environmental EP EC2 Process 100% of requests in bodies. DIRECTOR compliance with internal and compliance with internal and Assessments (SEA) requests compliance with internal and statutory requirementsstatutory requirements statutory requirements ? Community Waste Innovation Fund Complete a final evaluation of EC2 (CWIF) Evaluation the CWIF by 30 November EP 2009. DIRECTOR Provide information to PEPG Provide information to PEPG Provide information to PEPG ? Biodiversity data / information NH NC2 DIRECTOR on biodiversity to meet on biodiversity to meet on biodiversity to meet reporting and other reporting and other reporting and other requirements. requirements. requirements. Deliver 95% referrals from Deliver 95% referrals from Deliver 95% referrals from NC2 DARD within 8 weeks. DARD within 8 weeks. DARD within 8 weeks. NH ? Countryside Management DIRECTOR Scheme (CMS) referrals from DARD Review and publish revised Monitor and report ? Response Times ALL Cross Directorate C3 To provide an efficient DIRECTORS Customer Care and performance against agreed [CS lead] and effective service to Environmental Legislation Customer Charter and and Service Standard Environmental Legislation and all our customers Charters for the Agency. Service Standards to Board Review and report on progress ? Better Regulation EP EC3 DIRECTOR in delivering Better Regulation Programme Carry out customer feedback Carry out customer feedback ? Customer feedback. NH NC3 DIRECTOR survey of ASSI landowners. survey of wildlife licence applicants. Process 90% of grant claims to Process 90% of grant claims to ? Listed buildings Grant- Aid BH BC4: Provide land and property Process 90% of grant claims to DIRECTOR payment within 40 days of payment within 40 days of Programme. payment within 40 days of owners covered by statute with satisfactory inspection by NIEA satisfactory inspection by NIEA satisfactory inspection by NIEA a quality service in terms of of the work and receipt of all of the work and receipt of all of the work and receipt of all clarity, equality and efficiency.required documentation has required documentation has required documentation has been provided. been provided.been provided. * Where Directorate scorecard objectives are essentially the same as the overarching Corporate objective the relevant reference only has been provided. Cross Directorateindicates that the related overarching Corporate objective has a cross Directorate application - specific Directorate references have not been included in these cases. # Unless otherwise stated target dates are 31 March 2010. Ministerial targets are shown in bold and highlighted in tan

Related Directorate Objectives Measures Targets *Resp #Objective Reference Yr 1 Yr 2 Yr 3

To devise sampling To increase baselines at Monitor visitor satisfaction and ? Customer feedback. CS Cross Directorate C4 To provide a positive methodology to measure and selected sites by 5%. profile relative to baselines, NH and enjoyable set satisfaction and profile facilities, events, and BH baselines. marketing at selected DIRECTORS experience for visitors to properties. [CS lead] NIEA properties. To develop a volunteer and CS partnership policy for assisting with events and other NH environmental activities. BH DIRECTORS [CS lead]

* Where Directorate scorecard objectives are essentially the same as the overarching Corporate objective the relevant reference only has been provided. Cross Directorateindicates that the related overarching Corporate objective has a cross Directorate application - specific Directorate references have not been included in these cases. # Unless otherwise stated target dates are 31 March 2010. Ministerial targets are shown in bold and highlighted in tan

    PROCESSES

    Related Directorate Objectives Measures Targets *Resp #Objective Reference Yr 1 Yr 2 Yr 3

    Develop a Corporate Strategy ? NIEA Strategy EP EP1 P1 To develop and DIRECTOR for NIEA communicate the Agency vision and strategy. Publish 09/12 Corporate Plan Publish 10/13 Corporate Plan Publish 11/14 Corporate Plan ? NIEA Corporate Plan CS CP6 DIRECTOR on Internet by 30 April 09 on Internet by 30 April 10 on Internet by 30 April 11 CS Publish 09/12 Scorecard on Publish 09/12 Scorecard on Publish 09/12 Scorecard on ? NIEA Corporate Scorecard CP6 DIRECTOR Intranet by 30 April 09 Intranet by 30 April 10 Intranet by 30 April 10 Complete a comprehensive ? Fees and charges EP EP2 P2 To improve key business DIRECTOR review of NIEA fees & processes. charges schemes. EP Agree Pilot Programme of On-? On-Line Application DIRECTOR Line Permit Applications. CP4: To develop appropriate Complete Post implementation CS July 09 go live date for change management - Account NI review of AccountNI in NIEA DIRECTOR Account NI in NIEA processes. by Dec 2010. ? Change Management Plans Measure SLA statistics Transfer of IT infrastructure to Review performance - IT Assist CS IT Assist by June 09 DIRECTOR Strategy reviewed and issued ? Internal Communications CS by Nov 09 DIRECTOR CP5 ? External Communications Strategy reviewed and issued by Nov 09 CS DIRECTOR CP5 Implementation of action plan ? Budget Prioritisation Prepare options paper Sep/Oct 09 CS CP1: Develop a budgetary DIRECTOR process that facilitates the prioritisation of Agency resources Identify required changes and Implement changes necessary Implement changes necessary ALL Cross Directorate ? Planning Consultation Reform P3 To implement required DIRECTORS develop implementation plan. in response to Planning in response to RPA. changes to planning Reform. consultation processes in

    the context of planning

    reform and RPA.

* Where Directorate scorecard objectives are essentially the same as the overarching Corporate objective the relevant reference only has been provided. Cross Directorateindicates that the related overarching Corporate objective has a cross Directorate application - specific Directorate references have not been included in these cases. # Unless otherwise stated target dates are 31 March 2010. Ministerial targets are shown in bold and highlighted in tan

Related Directorate Objectives Measures Targets *Resp #Objective Reference Yr 1 Yr 2 Yr 3

Develop an SLA / MOU Monitor and Review key SLA / Monitor and Review key SLA / ? Service Level Agreements (SLA) ALL Cross Directorate P4 To develop agreed DIRECTORS database and agree a MoU’s MoU’sand Memorandums of working relationships with programme of review. Understandings (MOU) key partners including Prepare and issue SLA / MOU new district councils. CS guidance. DIRECTOR

* Where Directorate scorecard objectives are essentially the same as the overarching Corporate objective the relevant reference only has been provided. Cross Directorateindicates that the related overarching Corporate objective has a cross Directorate application - specific Directorate references have not been included in these cases. # Unless otherwise stated target dates are 31 March 2010. Ministerial targets are shown in bold and highlighted in tan

    ORGANISATION AND PEOPLE

    Related Directorate Objectives Measures Targets *Resp #Objective Reference Yr 1 Yr 2 Yr 3

    Identify high level NIEA ? NIEA Research & Development EP EOP1 OP1 To develop a strategic, DIRECTOR research priorities for the next programme integrated approach to 5-10 years by Mar 10. information EP Deliver and report on x No of DIRECTOR R&D projects by Mar 10 management and research. BOP3 Consider options to introduce ? Built Heritage SOE Indicators additional BH SOE Indicators BH and agree appropriate DIRECTOR implementation plan.

     ? Biological recording arrangements NH NOP3: To ensure Directorate Funding and work plan for DIRECTOR Canter for Environmental Data has access to fit for purpose and Recording (CEDaR) data and research evidence to agreed and in place. support decision making.

     Strategy in place by Dec 09 ? IT Strategy CS COP1: To develop a strategic, DIRECTOR integrated approach to information management.

     ? Staff Recruitment ALL Cross Directorate OP2 To have sufficient staff DIRECTORS Ensure that current vacancy Ensure that current vacancy Ensure that current vacancy with appropriate skills levels do not exceed 10% of levels do not exceed 10% of levels do not exceed 10% of available to meet TSL TSL TSL ? Learning Plan business objectives. ALL DIRECTORS Plan in place by Sept 2009 Plan in place by Sept 2010 Plan in place by Sept 2011 (2009/10 year) (2010/11 year) (2011/12 year) ALL DIRECTORS 90% of learning Plan delivered 90% of learning Plan delivered 90% of learning Plan delivered ? Attendance Levels ? Non-industrial Achieve target set by Dept Achieve target set by Dept Achieve target set by Dept ALL DIRECTORS ? Industrial Achieve target set by Dept Achieve target set by Dept Achieve target set by Dept ALL DIRECTORS

    * Where Directorate scorecard objectives are essentially the same as the overarching Corporate objective the relevant reference only has been provided. Cross Directorateindicates that the related overarching Corporate objective has a cross Directorate application - specific Directorate references have not been included in these cases. # Unless otherwise stated target dates are 31 March 2010. Ministerial targets are shown in bold and highlighted in tan

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