Interview guide for case studies in the Megatrends project
In this interview guide the terms “e-learning” and “online education” is used interchangeably.
Please provide relevant information about:
1. Market size (depending on country population, language used)
2. Market readiness (penetration, technology infrastructure, broadband availability) to
use online technology (differences between countries)
3. Target group acceptance of online education (preference, reputation, legislation?)
4. Digital literacy in population
5. National policy (national funding schemes)
1. How would you describe the history of online education in your institution?
2. How has competence in online education developed in your institution and how has it
contributed to your success?
3. Has this development been abrupt or would you describe it more as a gradual step-by-
4. How has online education been followed up by evaluation and research and how has
this contributed to your success?
5. How would you describe competence in information and communication technology
in your institution?
6. To which extent are e-learning courses in your institution based on widely used
technologies that can be taken into use by students without requiring them to buy
additional hardware or software? (in addition to what they have from before)
7. How would you describe the integration between different IT-systems that are
involved in e-learning in your institution? How has this contributed to your success?
8. What are the strengths and weaknesses of your e-learning administrative systems
(from enrolment through delivery to certification)?
9. Which types of subjects are covered by online education in your institution and what
is the relative importance of different subjects?
10. How would you describe the “onlineability” of the subjects your institution has chosen
11. Do the online courses provided by your institution have flexible start-up and
12. What is the role or importance of synchronous and asynchronous communication
between students and teachers and among students themselves?
MFP: 54883749.doc 1
Management, strategy and attitudes
13. How would you describe involvement from the institution leadership in terms of being
supportive, and how has this been important for success?
14. How would you describe the attitudes of the different groups of staff towards online
teaching? How has this affected your success?
15. Does your institution have a strategy for online education? If yes, what is (briefly) the
content of the strategy and how is it followed up by employees in your organisation? 16. How does your institution deal with quality issues related to online education and has
quality contributed to success?
17. How would you describe the effectiveness of your administrative routines in online
18. To which extent do teachers involved in online education have predictable and
19. To which extent does your institution collaborate with other educational institutions
and how has this affected success?
20. How would you describe the credibility of your institution (both formal and informal)
with the government and public administration and how has this been an important
criterion for success?
21. How are you able to handle the large number of online courses and students?
22. How would you describe the cost-effectiveness of online education in your institution?
How has cost-effectiveness affected success?
23. To which extent is income from operation of online education stable and predictable? 24. To which extent does your institution experience pressure to be flexible to be able to
adapt to a changing market?
25. To which extent does your institution apply a strategy of flexible employment and use
staff to adapt to changes in markets?
26. What other factors have contributed to sustainability, robustness and the achievement
of critical mass in your institution?
MFP: 54883749.doc 2