DOC

HOW TO DO THINGS

By Valerie Ray,2014-05-16 14:54
14 views 0
HOW TO DO THINGS

    VOLUNTEER ADVOCATE

    TRAINING MATERIAL: HOW TO

    ASSIST FAMILIES --TAKE MY HAND

    MISSION

    The mission of Take My Hand is to provide a source of

    advocacy and support to those families stricken with Ewing's

    Sarcoma and other life-threatening diseases. This support

    will be provided primarily through the Internet, telephone,

    and letter writing, and shall include, but not be limited to:

? Providing a general overall asset/resource review program

    to assist the family;

? Assisting family members and friends in providing

    ongoing support and advocacy for the family;

? Encouraging local community support in the family‟s

    hometown;

? Providing advocacy assistance in dealing with outside

    agencies including private businesses and government

    departments;

? Providing Internet information websites and referrals for

    the family‟s reference;

    How to help

First of all, ASK what is needed via phone! Don‟t try to determine

    WHAT they need, ASK the parent or guardian to tell you. This

    saves a lot of time and trouble.

Also, don‟t go into a lot of detail and questions. Your purpose is to

    HELP, not ask them to fill out forms and answer mindless questions.

    They‟ve been through enough of that by now. As you continue to

    assist the family you will ask more questions and possibly even have

    a questionnaire filled out.

Right now, we want to show them that we CARE and ARE WILLING

    TO HELP. Lets‟ do just that!

Most of the time when you ask the question, “How can we help”, the

    answer will be „money‟. Since we have very limited money to give,

    our approach is to attempt to find the goods and services that the

    parent needs.

For this you use the family's neighborhood and those businesses

    they are familiar with. We will attempt to negotiate with their

    lenders in getting better terms, restructuring of payments, whatever

    it takes to resolve the problem. You will be dealing with local

    utility companies, lending agencies, and possibly government offices

    in helping the family.

Remember, the mom or dad may be flustered and not thinking

    clearly when their child is seriously ill. You will be their

    ADVOCATE.

Now comes your bargaining skill. ALWAYS ASK FOR MORE

    THAN YOU KNOW A MERCHANT OR BUSINESS WILL

    GIVE!! Many times you will be surprised!

One more thing. The final acceptance or rejection of any

    agreement lies with the client. Please make that clear

    with whomever you are dealing with, at the end of your

    conversation.

    Example: “I’m about to have my car

    repossessed”.

    Get the following information:

    1. NAME OF FINANCING COMPANY

    2. NAME OF PERSON THEY ARE DEALING WITH

    3. PHONE NUMBER

    4. ADDRESS

    5. TOTAL AMOUNT OF LOAN

    6. REMAINING BALANCE

    7. YEAR AND MAKE/MODEL OF CAR

    8. INTEREST RATE THEY ARE PAYING

    9. HOW MUCH ARE THE PAYMENTS

    10. HOW MANY PAYMENTS ARE THEY BEHIND

    11. WHEN PAYMENTS WILL BE ABLE TO BE MADE AGAIN 12. HOW MUCH CAN THEY PAY ON THE CAR RIGHT NOW

    Now call the finance company and introduce yourself.

    Example

    “Hello, John, I‟m calling in regards to one of your customers, Jane Doe.

     My name is Gary Suboter with TAKE MY HAND. We are an organization

    that works with children and parents suffering with EWINGS SARCOMA, a

    child‟s form of bone cancer.

    We attempt to get the parent back on track in their finances by organizing her

    resources such as church, friends, civic clubs relatives and any other way we

    can make them self-sufficient.

    I am working with Jane Doe and her three children. Sarah, her youngest has

    Ewings cancer and requires her mother‟s total attention right now.

    I understand, in talking with Jane that she is behind in her car payments.

    How many payments is she behind?

    (My aim is to do one of several possibilities)

    1. Forgive the payments in arrears, plus the next two months, and tack them

    on to the end of the loan. This will allow for our organization to create a

    fund for Jane.

    2. Reduce the monthly payments.

    3. Reduce the interest rate.

    4. Accept the car as a trade on another less expensive car. 5. Give her the full price she originally paid as allowance on the new trade.

    6. Let her return the car, less a certain amount for usage. 7. There may be other possibilities, be aware of them.

    John, thank you so much for your understanding and help in this matter.

    Your generosity is very much appreciated! If you would, please send Jane

    and I a copy of the amended agreement. Give me your fax number and I will

    fax you a formal letter of thanks on our letterhead.

    Thanks again,

    Bye

    “My telephone is being cut off”

    Please give me:

    1. The name of your phone company

    2. Phone number of the telephone company

    3. Your phone number

    4. How far are you behind

    5. Date of your last payment

    6. How much can you afford to pay right now to keep your service?

    “Hello, Ms. Smith, I‟m calling in regards to one of your customers, Jane Doe.

    My name is Gary Suboter with TAKE MY HAND. We are an organization

    that works with children and parents suffering with EWING'S SARCOMA, a

    child‟s form of bone cancer.

    We attempt to get the parent back on track in their finances by organizing

    their resources such as church, friends, civic clubs relatives and any other way

    we can make them self-sufficient.

    I am working with Jane Doe and her three children. Sarah, her youngest has

    Ewing's cancer and requires her mother‟s total attention right now.

    I understand, in talking with Jane that she has been notified of her service

    being discontinued. As this is her only communication between herself and

    her daughter‟s doctors, it‟s imperative that we resolve this situation

    immediately.

    How do you suggest we proceed?

    (Almost always the response is the same. Pay the account in full and service

    can be restored. Your response…) 1. Ms. Smith, I‟m certain that Jane would like nothing better, however that is

    impossible at this time. We are in the process of raising funds for this family

    but we need time to do so. I am only asking for some time.

    (Again, normally the time allotted for this situation will be two weeks, maybe

    three. Bargain some more.)

    2. Ms. Smith, if I could find the money to pay ? of the phone bill now, can we

    extend the next payment to…..(a full month or more from now).

    3. What other money saving rates do you have that can be applied to Jane‟s

    situation?

    "I Can’t Pay My Rent or Mortgage"

    Please get the following information:

    1. NAME OF LANDLORD OR MORTGAGE COMPANY 2. NAME OF PERSON THEY ARE DEALING WITH 3. PHONE NUMBER

    4. ADDRESS

    5. HOW MUCH ARE THE MONTHLY PAYMENTS 6. HOW MANY MONTHS ARE THEY BEHIND

    7. WHEN WILL THE PARENT BE ABLE TO GET UP TO DATE 8. HOW MUCH CAN THEY PUT PAY RIGHT NOW

    Now call the landlord and introduce yourself.

    Example

    “Hello, John, I‟m calling in regards to one of your tenants (mortgage holders),

    Jane Doe.

    My name is Gary with TAKE MY HAND. We are an organization that works

    with children and parents suffering with EWING'S SARCOMA, a child‟s form

    of bone cancer.

    We attempt to get the parent back on track in their finances by organizing her

    resources such as church, friends, civic clubs relatives and any other way we

    can make them self-sufficient.

    I am working with Jane Doe and her three children. Sarah, her youngest has

    Ewings cancer and requires her mother‟s total attention right now.

    I understand, in talking with Jane that she is behind in her rent/mortgage

    payments. How many months is she behind?

    My aim is to do one of several possibilities

    1. Forgive the payments in arrears, plus the next two months, and tack them

    on to the end of the mortgage. In the case of rent, add the rent in arrears ,

    plus the next two months to the end of the lease. This will allow for our

    organization to create a fund for Jane.

    2. Reduce the monthly payments for a while. 3. Reduce the interest rate.

    4. There may be other possibilities, be aware of them.

    John, thank you so much for your understanding and help in this matter.

    Your generosity is very much appreciated! If you would, please send Jane

    and I a copy of the amended agreement. Give me your fax number and I will fax you a formal letter of thanks on our letterhead.

Thanks again,

Bye

Prior to providing services, use this form and obtain the

    family signature for negotiating and communicating with

    health, disability, and life insurance companies,

    employers, or health care providers.

POWER OF ATTORNEY

LIMITED POWER OF ATTORNEY

I, ______________________, residing at ______________________________________,

    hereby appoint Gary Suboter Director of TAKE MY HAND (a non-profit organization) at 8701 W.H.

    Burges Paso, Texas 79925, as my limited Attorneyin-Fact (“Agent”) as set forth below.

This Limited Power of Attorney shall not have any effect on any powers of attorney that have been or will be

    executed by me.

My Agent shall have a Limited Power of Attorney in dealing with this specific issue(s):

My agent shall have full power and authority to act on my behalf but only to the extent permitted by this

    LIMITED POWER OF ATTORNEY. My Agent‟s powers shall include the power to:

    1. Communicate on my behalf with any and all health, disability, and life insurance companies, employers, and any health care providers.

    2. Investigate and discuss all medical records as they relate to the above issues.

    3. Negotiate premiums and payments with health care providers, employers, and insurance companies as they relate to insurance and billing issues.

    4. My Agent‟s powers DO NOT INCLUDE the power to sign, agree to, or in any other way obligate myself or my family to any issue without my prior written consent.

I agree that no representations or warranties have been made by my agent regarding any outcome for the

    requested assistance, and I agree that my agent and its parent foundation, affiliates, employees,

    administrators, directors, officers and agents shall not be liable for, and shall be held harmless for any loss

    or damage whatsoever to me or my family as a result of conducting any activities described herein.

This Power of Attorney shall become effective immediately and will remain in effect until such time as it is

    revoked by me in writing, and such revocation has been received and acknowledge in writing by Take My

    Hand. I agree that a facsimile or copy of this document may be provided to and accepted for use by any

    insurance company, employer, or health care provider.

     (Signature of Issuing party)

STATE OF __________________, COUNTY OF, _____________________

On this ________ day of ________________, 2001, before me personally appeared

    __________________________, to me known to be the person described in and who executed the

    foregoing instrument, and acknowledged that he/she executed same as his/her free act and deed.

Notary Public________________

    Title______________________

    My commission expires______________________

    EXAMPLE LETTER OF THANK YOU AND

    CONFIRMING CHANGES IN CONTRACTS

    OR BILLS

    April 16, 2002

John Niceguy

    Good People Company

    3438 Great Donations Drive

    Donationtown, CA 93268

I want to thank you so very much for changing the terms of your

    mortgage for Jane Smith and her children to allow no payments for

    two months under loan number 1234.

Jane's 10 year old daughter, June has Ewing's Sarcoma cancer and

    is scheduled for lower leg amputation this coming Friday.

Jane can now attend to her daughter's treatment during the next

    two months without the worry of having to choose between paying

    her mortgage payments or, paying for the items and services

    necessary for her daughter's care. Your company is an excellent

    example of high community and business standards, and we

    commend you for your support of families.

Thank you again for your generous forbearance.

Sincerely,

Gary Suboter

    Director

    EXAMPLE LETTER OF THANK YOU FOR A

    DONATION

    April 16, 2002

John Niceguy

    Good People Company

    3438 Great Donations Drive

    Donationtown, CA 93268

    I want to thank you so very much for your donation of a desktop computer for Jane Smith and her children.

    Jane's 10 year old daughter, June has Ewing's Sarcoma cancer and is scheduled for lower leg amputation this coming Friday.

    This past Friday, Jane was terminated for unclear reasons from her position with the BAD GUYS CORPORATION. Now not only does she face her daughter‟s critical medical situation, she is forced to deal with a greatly reduced income and the unlikelihood of finding immediate employment and health coverage for herself and her children.

    Your gift of this computer will allow Jane to keep in contact with others on a support group as well as our organization.

Thank you again for your generous contribution.

Sincerely,

Gary Suboter

    Director Attachment: Foundation Donation Receipt

Report this document

For any questions or suggestions please email
cust-service@docsford.com