Unit 7 Telephone
? Useful Expressions
1. Could I speak to Ned Mosby, please?
2. Could I take to your manager, please?
3. May I speak to Chris, please?
4. Can I take a message?
5. Could I take a message for you?
6. Do you want to leave a message?
7. Could you like to leave a message?
8. Hello. This is John here. Who’s speaking?
9. Yes, speaking.
10. This is Kate speaking. Who’s that?
A: Hello. This is Longman Company. Can I help you?
B: Yes, I’d like to speak to Mr. Smith, please.
A: Who’s speaking, please?
B: This is Mr. Bush.
A: Hold on the line, please. I’m afraid Mr. Smith is engaged now. I
see. Well, could I speak to his secretary, please?
B: I see. Well, could I speak to his secretary, please?
A: Just one moment. I’ll put you through.
C: Hello, Mr. Smith’s secretary speaking.
B: Oh, hello. This is Mr. Bush. I’m just calling to confirm my
appointment with Mr. Smith for this afternoon.
C: Yes, Mr. Smith is excepting you at 3 o’clock.
B: Fine, I’ll be there at three. Thank you.
A: I’d like to speak to Dr. Johnson.
B: Sorry, but he’s not in. May I take a message for you?
A: This is Robert Jordan. Would you ask him to call me back, please?
B: OK, I’ll tell him.
A: Good morning. Wilson Association.
B: This is Brown speaking. I’d like to speak to Mr. Thomas, please.
A: I’m sorry, but Mr. Thomas left the office a few minutes ago.
B: That’s bad! I’ve been trying to call him for the last ten minutes, but
your line has been busy. Will he be back soon?
A: I’m afraid mot. He’s gone for the rest of the day.
B: Is there anywhere I can reach him?
A: I don’t believe so. He’s going out of town on business. May I take
B: I have a business appointment with him for tomorrow morning at
ten o’clock, but I’m afraid I can’t make it.
A: Would you like to make another appointment?
B: Unfortunately, I’m leaving town rather unexpectedly, and I may be gone for several days.
A: I see. I can tell Mr. Thomas that you phoned.
B: Thank you.
? Useful Expressions
1. A moment, please.
2. Hang on a moment, please.
3. Can I put you through to his secretary?
4. Hold the line, please.
5. Can I leave word for her to call me tomorrow?
6. Could you take a message?
7. I’ll call him back.
8. Tell him to give me a call when he returns.
9. Tell him I’ll call later.
10. Have him call Hilton Hotel 438-3754. Dialogue One
A: Hello. Is Bob there, please?
B: Hold on a second, please. I’m sorry. He has gone out.
A: Oh. This is Paul. When will he be back?
B: He will be back at about seven o’clock.
A: Can I leave a message, please?
B: Yes, certainly.
A: Please tell him I’ll call him at the office tomorrow afternoon.
B: All right. I’ll tell him when he comes back.
A: Thank you very much.
A: Hello, may I speak to Mr. Baker, please?
B: Hold on a second, please. I’ll see if he’s in. I’m sorry, Mr. Baker
has just gone out. Who’s calling?
A: This is Jone. Can I leave a message?
B: Yes, certainly. What’s that?
A: Please tell him to call Mr. Baker at the Grand Restaurant. It’s
B: OK, I’ll have Mr. Baker call you as soon as he comes back.
A: Thank you.
B: You’re welcome.
A: Good morning!
B: Can I speak to Miss Cooper please?
A: Would you hold on a second, please? Miss Cooper’s extension is
B: Engaged. Oh dear! Could you tell her it’s a long-distance call?
A: I’m sorry, sir, I can’t interrupt her. I’m sure she won’t be very long.
B: How long do you think she’ll be?
A: I really can’t say how long she’ll be.
B: Can I leave a message, please/
A: Yes, certainly.
B: Can you tell her I’m waiting to speaking to her?
A: Yes, sir. I’ll ring her on an inside line if you like.
B: Thank you very much.