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SECTION I (B)

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SECTION I (B)

BHARAT SANCHAR NIGAM LIMITED

    (A Govt. of India enterprise)

    TENDER NO. XXXX/XX/XXXX/2008/XX DATED DD/MM/YYYY

    FOR

    Zonal Bill printing facility Project 1 & 2

    (On Build Own and Operate basis)

    IT Project Circle Pune

    Notice Inviting Tender ......................................................................................... 5 A. Introduction .................................................................................................. 5 B. Implementation Plan ...................................................................................... 5 C. Tender Schedule ............................................................................................ 6 Table of Contents (A) D. ELIGIBLE BIDDERS ........................................................................................ 6 SECTION I (B) ...................................................................................................... 5SECTION II (C) ..................................................................................................... 8 INSTRUCTIONS TO BIDDERS ................................................................................ 8 A. INTRODUCTION ............................................................................................. 8 1. DEFINITIONS................................................................................................................................. 8 2. ELIGIBLE BIDDER: ........................................................................................................................ 8 3. COST OF BIDDING ........................................................................................................................ 8 B. THE BID DOCUMENTS ..................................................................................... 8 4. DOCUMENTS REQUIRED ............................................................................................................ 8 5. CLARIFICATION OF BID DOCUMENTS ....................................................................................... 9 6. AMENDMENT OF BID DOCUMENTS ........................................................................................... 9 C. PREPARATION OF BIDS ............................................................................... 10 7. DOCUMENTS COMPRISING THE BID ....................................................................................... 10 8. BID FORM .................................................................................................................................... 10 9. BID PRICES ................................................................................................................................. 10 10. DOCUMENTS ESTABLISHING BIDDER’S ELIGIBILITY AND QUALIFICATION ................... 11 11. DOCUMENTS ESTABLISHING GOOD’S CONFORMITY TO BID DOCUMENTS .................. 12 12. BID SECURITY ........................................................................................................................ 12 13. PERIOD OF VALIDITY OF BIDS........................................................................................... 14 14. FORMAT AND SIGNING OF BID........................................................................................... 14 D. SUBMISSION OF BIDS ................................................................................. 15 15. SEALING AND MARKING OF BIDS ........................................................................................ 15 16. SUBMISSION OF BIDS ............................................................................................................ 15 17. LATE BIDS ............................................................................................................................... 16 18. MODIFICATION AND WITHDRAWAL OF BIDS ...................................................................... 16 E. BID OPENING AND EVALUATION .................................................................... 16 19. OPENING OF BIDS BY PURCHASER .................................................................................... 16 20. CLARIFICATION OF BIDS ....................................................................................................... 17 21. TECHNICAL AND COMMERCIAL EVALUATION ................................................................................. 17 22. EVALUATION AND COMPARISON OF SUBSTANTIALLY RESPONSIVE BIDS ................... 18 23. CONTACTING THE PURCHASER .......................................................................................... 19 F. AWARD OF CONTRACT ................................................................................. 19 24. PLACEMENT OF ORDER ........................................................................................................ 19 25. PURCHASER’S RIGHT TO VARY QUANTITIES .................................................................... 19 26. ISSUE OF ADVANCE PURCHASE ORDER ............................................................................ 20 27. SIGNING OF CONTRACT ....................................................................................................... 20 28. ANNULMENT OF AWARD ....................................................................................................... 20 29. QUALITY ASSURANCE REQUIREMENTS ............................................................................. 20 SECTION III (D) ................................................................................................. 24 GENERAL (COMMERCIAL) CONDITIONS OF CONTRACT ...................................... 24 1. APPLICATION .............................................................................................. 24 2. STANDARDS ................................................................................................ 24 3. PATENT RIGHTS ........................................................................................... 24 4. PERFORMANCE SECURITY ............................................................................. 24 5. INSPECTION AND TESTS ............................................................................... 24 6. DELIVERY AND DOCUMENTS ......................................................................... 25 7. TRAINING ................................................................................................... 25 [

    8. INCIDENTAL SERVICES ................................................................................. 26 9. SPARES ...................................................................................................... 26 Zonal Bill Print facility for BSNL] [Bidder‟s Signature] [Table of content (A)] Page 2 of 100

     WARRANTY ................................................................................................. 26 11. PAYMENT TERMS .......................................................................................... 26 12. PRICES ....................................................................................................... 27 13. CHANGES IN PURCHASE ORDERS .................................................................. 28 14. SUBCONTRACTS .......................................................................................... 28 15. DELAYS IN THE SUPPLIER‟S PERFORMANCE .................................................... 28 10.16. LIQUIDATED DAMAGES................................................................................. 29 17. FORCE MAJEURE .......................................................................................... 30 18. TERMINATION FOR DEFAULT ......................................................................... 30 19. TERMINATION FOR INSOLVENCY ................................................................... 31 20. ARBITRATION .............................................................................................. 31 21. SET OFF ...................................................................................................... 32 24. Fall Clause .................................................................................................. 32 25. Court Jurisdiction:-....................................................................................... 33 Section IV (E)..................................................................................................... 34 SPECIAL CONDITIONS OF CONTRACT ................................................................. 34 1. INTRODUCTION ........................................................................................... 34 2. ELIGIBLE BIDDERS ...................................................................................... 34 3. CLARIFICATION OF THE BID DOCUMENTS ....................................................... 34 4. DOCUMENTS ESTABLISHING BIDDER‟S ELIGIBILITY & QUALIFICATION .............. 34 5. PROVENNESS OF Printers and Post-printing System ......................................... 36 6. NUMBER OF COPIES OF THE BID ................................................................... 36 7. TENDER financial bid EVALUATION ................................................................. 36 8. AWARD OF CONTRACT (PLACEMENT OF ORDER) .............................................. 37 9. ACCEPTANCE TESTING AND VALIDATION........................................................ 37 10. INFRASTRUCTURE TO BE PROVIDED BY BSNL ................................................. 38 11. BIDDER‟S RESPONSIBILITY ........................................................................... 38 12. Expenses: ................................................................................................... 39 13. TRAINING ................................................................................................... 39 14. SPARES ...................................................................................................... 39 15. PAYMENT TERMS .......................................................................................... 39 16. Maintenance ................................................................................................ 39 17. LIQUIDATED DAMAGES: ............................................................................... 39 18. FUNCTIONAL REQUIREMENTS ........................................................................ 40 19. OTHER TERMS AND CONDITIONS .................................................................. 40 20. FUNCTIONAL COMPLIANCE ............................................................................ 40 21. Soft copy of the bid ...................................................................................... 41 22. Quality Assurance, Testing, Integration and supply .......................................... 41 23. Disqualification and barring of bidders ............................................................ 41 24. Right to commercially exploit and use ............................................................. 42 25. Additional conditions .................................................................................... 42 26. Disputes & Arbitration (see also section III-D) ................................................. 43 27. Termination of Contract (See also section III-D) .............................................. 43 SECTION V (F) .................................................................................................... 46 SCHEDULE OF REQUIREMENTS ........................................................................... 46 Section VI-H ....................................................................................................... 50 List of Abbreviations .......................................................................................... 50 Section VI-I: ...................................................................................................... 51 Functional and Technical Requirement of the tender ......................................... 51

    1. Scope of Tender ........................................................................................ 51

    2. Time Frame: ............................................................................................ 51

     3. Organizational Structure of BSNL for Services: ............................................. 51

     4. Scope of work .......................................................................................... 52 [5. Dimensioning details ................................................................................. 58

    6. Print facility layout and architecture ............................................................ 59

    7. System Reliability ..................................................................................... 59 Zonal Bill Print facility for BSNL] [Bidder‟s Signature] [Table of content (A)] Page 3 of 100

     Project Phases and Work flow- Implementation Plan ...................................... 60

    9. Confidentiality .......................................................................................... 61 Annexure-VI-I-1 ................................................................................................... 62 (List of items being provided in the Print facility) ....................................................... 62

    Annexure VI-I-2 ........................................................................................... 63 Annexure-VI-I-3 ................................................................................................... 64 8.(Sizing Certificate) ................................................................................................ 64 Annexure-VI-I-4 ................................................................................................... 65 (Detailed calculation of sizing as per dimensioning details and bill volumes) ................. 65 Annexure VI-I-5 .................................................................................................... 66 Indicative List of Major BSNL billing data centers ....................................................... 66 Section VI-J ....................................................................................................... 67 Functional Requirements of Print facility ........................................................... 67 1. Definitions ................................................................................................... 67 2. Printing System (Printer) .............................................................................. 67 2.2 Paper ......................................................................................................... 68 2.3 Print Management ........................................................................................ 69 3. Post- Printing System ................................................................................... 70 3.4 Categorization for the type of bills and post print operations: ............................ 70 Section VI-M ......................................................................................................... 73 Service Requirement, Operational SLA ............................................................... 73 1. Introduction ................................................................................................ 73 2. Service Requirement .................................................................................... 73 3. Service level Maintenance ............................................................................. 73 4. Penalties: .................................................................................................... 74 Section VII (P) ................................................................................................. 76 PART-I: BID FORM ............................................................................................. 76 Section VII (Q)................................................................................................... 77 Part-II :(Price Schedule) .................................................................................... 77 A1-Price Schedule for Zonal print facility Project 1 (South, East and North East) ........... 77 B1- Price Schedule for Imported Equipment (for 100% Imported Items) for Project 1 .... 82 A2-Price Schedule for Zonal print facility Project 2 (West and North) ........................... 84 B2- Price Schedule for Imported Equipment (for 100% Imported Items) for Project 2 .... 89 Section VIII (R) ................................................................................................. 90 BID SECURITRY FORM ........................................................................................ 90 Section IX (S) .................................................................................................... 91 PERFORMANCE SECURITY GUARANTEE Bond ..................................................... 91 Section-X (T) ...................................................................................................... 93 LETTER OF AUTHORISATION FOR ATTENDING BID OPENING............................. 93 Section XI (U) .................................................................................................... 94 Consortium Agreement ...................................................................................... 94 Section-XII (V) .................................................................................................. 96 Teaming Agreement ........................................................................................... 96 Annexure -A ......................................................................................................... 97 Annexure -B ......................................................................................................... 99

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    Zonal Bill Print facility for BSNL] [Bidder‟s Signature] [Table of content (A)] Page 4 of 100

    BHARAT SANCHAR NIGAM LIMITED

    SECTION I (B)

    Notice Inviting Tender

    Zonal Bill printing facility Project 1 & 2

Tender No. : Date: 13-12-08

A. Introduction

1. Bharat Sanchar Nigam Limited (BSNL) is having countrywide presence with wire line

    & wireless telephone subscribers and offer hosts of other services like Data

    communication, National long distance, International Long Distance, Internet, Broad

    band, Multiplay, Leased Line, etc.

2. BSNL intends to have a zonal facility for bill printing in full color and post printing

    operations like cutting stuffing, inserting, envelope making etc. exclusive to BSNL,

    wherein all CAPEX shall be borne by facility provider in the BSNL provided space.

3. For this purpose, on behalf of Chairman and Managing Director, Bharat Sanchar

    Nigam Limited, sealed tenders are invited from the Indian Companies under two

    stage bidding system (Techno-commercial bid & financial bid) for setting up own

    and operating of the zonal facility for printing of bills and making them ready for

    dispatch, as per the specifications, terms and conditions of this tender.

4. BSNL intends to set up 5 such facilities at Delhi, Pune, Kolkata, Chennai and

    Guwahati. This will be achieved by floating a single tender with two financial bids for

    Zonal bill printing facility Project 1 and Zonal bill printing facility Project 2. BSNL

    intends to limit the number of technically and commercially responsive bidders to

    one from the list of such bidders arranged in increasing order of their evaluated

    prices starting from the lowest for the purpose of ordering against this tender, in

    each zone separately. The bidder with the lowest evaluated price will be considered

    for setting up of the facility in that zone, as per the delivery schedule.

5. Bidder is at liberty to submit the financial bid for one or both the zonal printing

    Project 1 and Project 2. However one bidder will be allotted only one Project as per

    criterion defined in the tender document.

B. Implementation Plan

6. Scope of the contract is for Supply, Installation, customization, commissioning,

    Operation and maintenance of bill printing facility including supply of all consumables

    like paper, ink, envelope etc. for BSNL customers.

7. The implementation plan of this tender is indicated below:

    S. Zonal Bill Zone Print Tentative no. of Tentative no. of

    No. print facility Bills to be printed impressions per

    facility location per Month (in Month (Average

    at lakhs) Impression/

    bill=2.5) in lakhs

    1 South Chennai 88 220

    Project 1 2 East Kolkata 30 75

    3 North-Guwahati 10 25

     East

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    4 Project 2 North New Delhi 50 125

    5 West Pune 56 140

    C. Tender Schedule

     18. Tender Schedule and other important instructions 8.4 Issue of Clarifications 8.1 Date of issue of NIT 8.5 Last date & time for submission of 8.2 Sale of Tender Document (between) bids 8.3 Last date for receipt of queries from 8.6 Date & time for opening the bids perspective bidders (Techno-Commercial)

    8.7 Price of the Bid Document Rs. 10000/- (Rs. Ten thousands only)

    (non refundable). The payment will be

    accepted in the form of A/c payee

    Demand Draft, drawn in any scheduled

    Bank, in favour of Accounts Officer

    (Cash), O/o……………... 8.8 Amount of Bid Security Rs. 2 Crores (Rs. Two Crore only)

    (In the form of Bank Guarantee)

    8.9 Sale of Bid Document

    2 Intending bidders may obtain copy of

    the Bid document from. Note:

    1. Queries from only those perspective bidder’s shall be entertained and considered

    for issuance of clarifications, who have purchased the tender document. Proof of

    payment of requisite charges for the same, shall be submitted along with the

    queries.

    2. Bid document will be provided after signing a mutual Non Disclosure Agreement

    (NDA) with BSNL (on non-judicial stamp paper of requisite value), for which

    sample format is available with IT Project circle Pune and is also uploaded on the

    website.

    D. ELIGIBLE BIDDERS

9. Eligible are the Indian Companies who are registered /incorporated in India. Taking

    into consideration the size and the importance of the assignment for BSNL, it is very

    essential that the bidder should have had sufficient experience in setting up of and

    running such a facility in India/ worldwide. The following criterion shall be met by the

    company or the bidder who intends to participate in this tender and only those

    bidders who qualify the following conditions, need bid:

    i) The company shall be registered/incorporated in India.

    ii) The company shall have a minimum annual turnover of INR 150 Crores each year

    during last 2 years (i.e. financial year 2006-07, FY 2007-08).

    Zonal Bill print facility for BSNL] [[Bidder‟s Signature] [Section I (B)] Page 6 of 100

    iii) Bidder shall have relevant experience of setting up and running successfully a

    facility for transactional printing 5 Million of impressions each month at 3 locations

    in Telco/Banks/Insurance/public utility, for last 12 months on the date of bid

    submission. st April 2004. In case of consortium, turnover of only lead bidder shall be counted. iv) If the bidder‟s company is not meeting the experience as at Para (iii) above, then Bid can be submitted through a legally bound consortium (format as at Section XII-v) The bidder shall be ISO 9001 company/ SEI CMM level 4 certified companies. U) with a company who is having experience as at Para (iii). However in such case, the lead bidder company must have implemented successfully IT projects of INR vi) Bidders are required to submit certificates/documentary proof for item 2.1 (i) to 50 Crores and above after 1(v). The verifiable reference along with the contact details shall be cited in the bid

    document for item at (iii) and (iv).

    ******

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    Zonal Bill print facility for BSNL] [Bidder‟s Signature] [Section I (B)] Page 7 of 100

    SECTION II (C)

    INSTRUCTIONS TO BIDDERS

A. INTRODUCTION

1. DEFINITIONS

    (a) “The Purchaser” means the Bharat Sanchar Nigam Ltd. (BSNL), New Delhi

(b) “The Bidder” means the individual or firm who participates in this tender and

    submits its bid.

(c) “The Supplier”/”SI”/”Facility provider” means the individual or firm supplying

    the goods under the contract and setting up the print facility and running operating

    and maintaining it during the contract period.

(d) “The Goods” means all the equipment, machinery, and/or other materials which

    the Supplier is required to supply to the Purchaser under the contract.

(e) “The Advance Purchase Order” means the intention of Purchaser to place the

    Purchase Order on the bidder.

    (f) “The Purchase Order” means the order placed by the Purchaser on the Supplier

    signed by the Purchaser including all attachments and appendices thereto and all

    Documents incorporated by reference therein. The purchase order shall be

    deemed as “Contract” appearing in the document.

    (g) “The Contract Price” means the price payable to the Supplier under the purchase

    order for the full and proper performance of its contractual obligations.

(h) “Validation” is a process of testing the equipment as per the Generic

    Requirements in the specifications for use in BSNL network. Validation is carried

    out in simulated field environment and includes stability, reliability and

    environmental tests.

(i) Telecom Service Provider” means any Telecom operator in India, who is

    licensed by the Department of Telecommunications (DOT), Government of India to

    provide telecom services to the general public or to the other DOT licensed

    Telecom operators. “Telecom Service Provider” also refers to any Telecom

    operator in other countries providing telecom services to general public of that

    country or to other telecom operators of the same country.

2. ELIGIBLE BIDDER:

    Please see Section IV-E (Special conditions of the contract for eligibility).

3. COST OF BIDDING

    The bidder shall bear all costs associated with the preparation and submission of

    the bid. The Purchaser will, in no case, be responsible or liable for these costs,

    regardless of the conduct or outcome of the biding process.

B. THE BID DOCUMENTS 4. DOCUMENTS REQUIRED [

    4.1 The goods required to be supplied; bidding procedures and contract terms and

    conditions are prescribed in the Bid Documents. The Bid documents include :

    Zonal Bill print facility for BSNL] [Bidder‟s Signature] [Section II (C)] Page 8 of 100

    (a) Notice Inviting Tender Section- I (B)

    (b) Instructions to Bidders Section- II (C)

    (c) General(Commercial) Conditions of Contract Section- III (D)

    (d) Special conditions of Contract, Section- IV (E)

    (e) Schedule of Requirements Section- V (F)

    (f) Technical Specifications Section- VI (I)

    (g) Bid Form and Price Schedules (Part I&II) Section- VII (P)

    (h) Bid Security Form Section- VIII (Q)

    (i) Performance Security Bond Form Section- IX (R)

    (j) Letter of authorization to attend bid opening. Section- X (S)

    (k) Consortium Agreement format Section- XI (T)

    (l) Teaming agreement format Section- XII (U)

4.2 The Bidder is expected to examine all instructions, forms, terms and

    specifications in the Bid Documents. Failure to furnish all information

    required as per the Bid Documents or submission of the bids not

    substantially responsive to the Bid Documents in every respect will be at

    the bidder‟s risk and may result in rejection of the bid.

    5. CLARIFICATION OF BID DOCUMENTS

5.1 A prospective bidder, requiring any clarification on the Bid Documents shall notify

    the Purchaser in writing or by FAX at the Purchaser‟s mailing address indicated in

    the invitation of Bid. The Purchaser shall respond in writing to any request for the

    clarification of the Bid Documents, which it receives not later than 21 days prior

    to the date of opening of the Tenders. Copies of the query (without identifying

    the source) and clarifications by the Purchaser shall be sent to all the prospective

    bidders who have received the bid documents.

5.2 Any clarification issued by BSNL in response to query raised by prospective bidders

    shall form an integral part of bid documents and it would amount to an amendment

    of relevant clauses of the bid documents.

6. AMENDMENT OF BID DOCUMENTS

6.1 At any time, prior to the date of submission of Bids, the Purchaser may, for any

    reason, whether at its own initiative or in response to a clarification requested by a

    prospective bidder, modify bid documents by amendments.

6.2 All The amendments shall be notified in writing or by FAX to all prospective bidder‟s

    on the address intimated at the time of purchase of the bid document from the

    purchaser and these amendments will be binding on them and shall form integral

    part of the tender.

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    6.3 In order to afford prospective bidders a reasonable time to take the amendment

    into account in preparing their bids, the purchaser may, at its discretion, extend

    the deadline for the submission of bids suitably.

C. PREPARATION OF BIDS

7. DOCUMENTS COMPRISING THE BID

     The bid prepared by the bidder shall comprise the following components:

     (a) Documentary evidence established in accordance with the clause 2 & 10

    that the bidder is eligible to bid and is qualified to perform the contract if his

    bid is accepted.

     (b) Bid Security furnished in accordance with clause 12.

     (c) A Clause by Clause compliance as per clause 11.2 (c)

     (d) A Bid form and price schedule completed in accordance with clause 8 & 9.

8. BID FORM

    The bidder shall complete the bid form and appropriate Price Schedule furnished in

    the Bid Documents, indicating the goods to be supplied, brief description of the

    goods, quantity and prices as per section VII.

9. BID PRICES

    9.1 The bidder shall give the total composite price inclusive of all Levies & Taxes i.e.

    Sales Tax & Excise, packing, forwarding, freight and insurance etc. but excluding

    Octroi/Entry Tax which will be paid extra as per actual, wherever applicable. The

    basic unit price and all other components of the price need to be individually

    indicated against the goods it proposes to supply under the contract as per the

    price schedule given in Section VII. Prices of incidental services should also be

    quoted. The offer shall be firm in Indian Rupees. No Foreign exchange will be made

    available by the purchaser.

9.2 Prices indicated in the Price Schedule shall be entered in the following manner:

    (i) The Basic Unit price (Ex-Factory Price) of the goods, Excise duty, Sales Tax,

    Freight, Forwarding, Packing, Insurance and any other Levies/Charges already

    paid or payable by the supplier shall be quoted separately item wise.

    (ii) The supplier shall quote as per price schedule given in section VII for all the

    items given in schedule of requirement.

    9.3 A bid submitted with an adjustable price quotation will be treated as non -

    responsive and rejected.

    9.4 The prices quoted by the bidder shall be in sufficient detail to enable the Purchaser

    to arrive at the price of equipment/system offered.

    9.5 “DISCOUNT, if any, offered by the bidders shall not be considered unless

    specifically indicated in the price schedule. Bidders desiring to offer

    discount shall therefore modify their offers suitably while quoting and

    shall quote clearly net price taking all such factors like Discount, free

    supply, etc, into account”.

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