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7 Information for completing a Claim for compensation from

By Brittany Armstrong,2014-05-07 16:54
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7 Information for completing a Claim for compensation from

Information for completing a “Claim for compensation from Centrelink”

    form

? Loss caused by Negligence and / or

    ? Detriment caused by Defective Administration (CDDA)

If you have been disadvantaged due to an error by Centrelink, or due to inadequate or incorrect advice by

    Centrelink, you may be entitled to compensation.

    This form is to assist you to lodge your claim in writing.

    You don’t have to lodge the claim in writing, but the advantage of requesting a review in writing and keeping

    a copy, is that you have a record of what you have asked for and when you asked for it. If you have difficulty

    with the form, you should try to find a friend or community worker who can help you fill it in.

    ? Wrong advice or action by a Centrelink officer

Centrelink has a duty to give the best information or advice available. It is reasonable for a person to act on

    that information. You will need to convince Centrelink that:

    ? there was wrong advice or action by a Centrelink officer;

    ? you suffered a financial loss or other detriment (eg pain and suffering, severe stress, gross

    inconvenience);

    ? you suffered the loss or detriment because of the wrong advice or action. ? Defective administration by a Centrelink officer

    Centrelink can make a payment of compensation where defective administration has caused you to suffer a

    loss or detriment. You will need to convince Centrelink that the loss was caused by a Centrelink officer who:

    ? unreasonably failed to comply with existing procedures;

    ? unreasonably failed to institute appropriate procedures;

    ? gave advice that was inadequate or ambiguous; or

    ? unreasonably failed to give advice that should reasonably have been given.

    Generally a claim for compensation should be made in writing. This form is to assist you to make the claim.

    You will need to complete the four sections below. Remember to include dates and details of relevant events.

    Attach any relevant documents or other evidence which supports your version of events. Also attach relevant

    receipts, bills or other evidence of losses that you have incurred. If it is difficult for you to make your claim for

    compensation in writing you should go to a Centrelink office where a Centrelink officer can help you make

    the claim.

    Post or take this form to your local Centrelink office. If you wish, you may send a copy of your claim to the

    Administrative Assistant, Customer Compensation in Canberra. You should clearly mark the copy with the

    words “Copy of claim for compensation lodged at the Centrelink office in [suburb] on [date]”. You should

    address the copy to “Administrative Assistant, Customer Compensation, Legal Services and Procurement

    Branch, PO Box 7788, Canberra Mail Centre ACT 2610”.

    Further information on compensation is available from the National Welfare Rights Website at

    www.welfarerights.org.au in the form of factsheets and the Independent Social Security Handbook.

    Contact your local Welfare Rights Centre if you need advice. The contact details for your local Welfare

    Rights Centre can be found on the website or in the telephone book.

     1 cdda-form

? TO:

    ? Centrelink Office:

    ________________________________

    ________________________________

    ________________________________

Dear Sir / Madam,

    Claim for compensation from Centrelink

I am writing to make a claim for compensation. Please find the relevant details of my claim and my reasons

    set out below.

[Signature]

[Date]

    1. Personal Details

    My Name

    Date of Birth

    Postal address

    Telephone

    Centrelink Customer

    Reference Number

    Centrelink office or offices

    involved

    2. Details of Centrelink’s wrong or defective action or advice are as

    follows:

    (Include dates and details of relevant events. Attach any relevant documents or other evidence which

    supports your version of events)

     2 cdda-form

3. I think the wrong or defective action or advice of Centrelink caused me

    financial loss and / or detriment. The details are as follows:

    (Attach any relevant receipts, bills, medical reports or other evidence of losses / detriment that you have

    suffered.)

4. I am claiming the following compensation:

    (Give details of the amount of compensation you want Centrelink to pay)

     3 cdda-form

4 cdda-form

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