Phil Usher

By Darlene Lane,2014-05-14 09:19
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Phil Usher

    9965 W Tropical Parkway

    Las Vegas, NV 89149

    Home: (702) 839-1715 ? Cell: (702) 587-5758 ? Email:

    ROI-conscious, solutions-driven consultant offering 20 years’ experience in hands-on and thought leadership roles driving development and implementation of business-strategy-aligned changes that produce breakthrough results in

    sales, efficiency, expense control and market competitiveness.

    Domestic and international business and technology consulting services. Some local clients include Aristocrat, Founders Development, OneStop Motors, FastFrame, Keystone Custom Concepts, Soleil Design and others. See for more.

    NYSE: CFC Leading provider of diversified financial services to domestic and international markets.

     (2000 2004)

     (1999 2000)

     (1998 1999)

     (1996 1998)

     (1994 1996)

    Ascended quickly on the fast track through positions of increasing executive responsibility in a wide breadth of IT

    areas. Lead a staff of 70 (direct management team of 5) and managed a $10+ million budget to drive discovery and

    exploitation of emerging technologies through research and development, as well as the integration and extension of

    systems to provide competitive advantage. Managed and oversaw enterprise-wide:

    - Email and collaboration services (Notes, Internet, outbound marketing, employee portal)

    - Notes infrastructure operations/support and application development (client/server and web-based)

    - Voice call center systems and systems development (ACD, IVR, speech recognition, auto attendants)

    - Other R&D efforts in relation to cellular wireless, PDA, and web services

    Produce cost-effective, newsworthy technology providing strong ROI through access to publications and market

    segments otherwise difficult and costly to reach and through differentiation as compared to competitors.

    ? Positioned company for 2-fold increase of field sales staff by creating and implementing

    an employee portal. Launched initially as a WAP wireless version, attaining strong press

    coverage and attention for technological leadership. Introduced the highly acclaimed

    web version in 2001 to 25,000 employees, achieving explosive usage growth with low

    development costs, and ROI exceeding $10 million.

    ? Introduced an automated, customer-accessible voice recognition system enabling

    customers the ability to make loan payments by phone; earned rapid use and popularity

    with customers leading to possible phase-out of IVR system.

    ? Saved losses on investment in a custom loan origination system by coordinating with

    production technology team to create a hosting solution, solving bandwidth and security

    problems and ensuring accessibility by field sales force through the public Internet.

    ? Created a low-cost, scalable, adaptable custom application message transport system

    that replaced previous growth-restrictive system and provided reliable cross-platform

    connection between branch-based applications and centralized servers.

    ? Delivered significant efficiency improvements in process to ramp up new hires by

    automating the creation of accounts, ordering of business cards and other field sales

    equipment, and configuration of equipment.

    ? Expanded existing Lotus Notes implementation 400% to full corporate deployment

    within 18 months; established solid server infrastructure and changed internal

    customer economics of use. Led subsequent deployment to all outside sales force and

    branch users (total 7,500 users) through central servers across a frame relay network.

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    Home: (702) 839-1715 ? Cell: (805) 587-6969 ? Email: phil@usher.toDomestic and international consulting and custom development services.

    Provided technology consulting within the U.S. and globally to clients such as The Capital Group, GE Capital, ARAmark,

    TravelEx, GKI, and Countrywide. For Countrywide, created a Lotus Notes applications for project reporting, loan

    underwriting, loan broker, and marketing tracking systems, and custom discussion databases, many still in use today.

    International provider of solutions and services for management of IT infrastructures, business information, and

    application development.

     (1989 1993)

     (1988 1989)

     (1986 1988)

    Hired originally as key staff member involved in creation of company’s first subsidiary based in England to serve

    Europe; Promoted to director then vice-president role to manage all non-development technical functions including

    technical and online support.

    ? Formulated business plan and revised business model to setup, staff, and open

    company’s first European office. Achieved operations in 2 months and profitability in 9

    months, a full 50% ahead of schedule. Worked with company owner to renegotiate

    existing European distributor agreements, generating savings that paid for first 4

    months of the UK operations. Created and sold the UK’s first paid support program.

    ? Conceived, planned, and executed the first Clipper Developers Conference, producing

    annually reoccurring revenue through sales of support contracts; conference model

    subsequently reproduced in the US, Germany, and Australia.

    ? Recognized need and developed an international corporate email and collaboration

    system to facilitate interaction and communication between the US and UK

    development team. Established an ISV program.

    ? Conceptualized and created the world’s first software release program via an

    international network that put US and international development teams on equal

    footing by providing simultaneous access worldwide to new products.

    ? Gained considerable interest and sales from targeted financial communities through

    development of a commodities market simulation to demonstrate company’s flagship

    product’s capabilities; planned launch deliberately timed to precede deregulation of the

    London stock exchange.

    Early career providing technical management, support, and applications development in diverse industries.

    Lotus Certified Notes Specialist

    Extensive coursework in computing, technology, and management

    Keynote speaker at Lotusphere 2003 on Upgrading to Domino 6 presented for more than

    10,000 attendees

    Performed technical edit of dBase II manual and authored multiple manuals on dBaseII,

    dBase III, Clipper, and Lotus Notes

    Sprint PCS Customer Advisory Council

    Lotus Customer Support Council

    International Notes Customer Consortium

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