9965 W Tropical Parkway
Las Vegas, NV 89149
Home: (702) 839-1715 ? Cell: (702) 587-5758 ? Email: email@example.com
ROI-conscious, solutions-driven consultant offering 20 years’ experience in hands-on and thought leadership roles driving development and implementation of business-strategy-aligned changes that produce breakthrough results in
sales, efficiency, expense control and market competitiveness.
Domestic and international business and technology consulting services. Some local clients include Aristocrat, Founders Development, OneStop Motors, FastFrame, Keystone Custom Concepts, Soleil Design and others. See
www.philusher.com for more.
NYSE: CFC – Leading provider of diversified financial services to domestic and international markets.
(2000 – 2004)
(1999 – 2000)
(1998 – 1999)
(1996 – 1998)
(1994 – 1996)
Ascended quickly on the fast track through positions of increasing executive responsibility in a wide breadth of IT
areas. Lead a staff of 70 (direct management team of 5) and managed a $10+ million budget to drive discovery and
exploitation of emerging technologies through research and development, as well as the integration and extension of
systems to provide competitive advantage. Managed and oversaw enterprise-wide:
- Email and collaboration services (Notes, Internet, outbound marketing, employee portal)
- Notes infrastructure operations/support and application development (client/server and web-based)
- Voice call center systems and systems development (ACD, IVR, speech recognition, auto attendants)
- Other R&D efforts in relation to cellular wireless, PDA, and web services
Produce cost-effective, newsworthy technology providing strong ROI through access to publications and market
segments otherwise difficult and costly to reach and through differentiation as compared to competitors.
? Positioned company for 2-fold increase of field sales staff by creating and implementing
an employee portal. Launched initially as a WAP wireless version, attaining strong press
coverage and attention for technological leadership. Introduced the highly acclaimed
web version in 2001 to 25,000 employees, achieving explosive usage growth with low
development costs, and ROI exceeding $10 million.
? Introduced an automated, customer-accessible voice recognition system enabling
customers the ability to make loan payments by phone; earned rapid use and popularity
with customers leading to possible phase-out of IVR system.
? Saved losses on investment in a custom loan origination system by coordinating with
production technology team to create a hosting solution, solving bandwidth and security
problems and ensuring accessibility by field sales force through the public Internet.
? Created a low-cost, scalable, adaptable custom application message transport system
that replaced previous growth-restrictive system and provided reliable cross-platform
connection between branch-based applications and centralized servers.
? Delivered significant efficiency improvements in process to ramp up new hires by
automating the creation of accounts, ordering of business cards and other field sales
equipment, and configuration of equipment.
? Expanded existing Lotus Notes implementation 400% to full corporate deployment
within 18 months; established solid server infrastructure and changed internal
customer economics of use. Led subsequent deployment to all outside sales force and
branch users (total 7,500 users) through central servers across a frame relay network.
Home: (702) 839-1715 ? Cell: (805) 587-6969 ? Email: firstname.lastname@example.orgDomestic and international consulting and custom development services.
Provided technology consulting within the U.S. and globally to clients such as The Capital Group, GE Capital, ARAmark,
TravelEx, GKI, and Countrywide. For Countrywide, created a Lotus Notes applications for project reporting, loan
underwriting, loan broker, and marketing tracking systems, and custom discussion databases, many still in use today.
International provider of solutions and services for management of IT infrastructures, business information, and
(1989 – 1993)
(1988 – 1989)
(1986 – 1988)
Hired originally as key staff member involved in creation of company’s first subsidiary based in England to serve
Europe; Promoted to director then vice-president role to manage all non-development technical functions including
technical and online support.
? Formulated business plan and revised business model to setup, staff, and open
company’s first European office. Achieved operations in 2 months and profitability in 9
months, a full 50% ahead of schedule. Worked with company owner to renegotiate
existing European distributor agreements, generating savings that paid for first 4
months of the UK operations. Created and sold the UK’s first paid support program.
? Conceived, planned, and executed the first Clipper Developers Conference, producing
annually reoccurring revenue through sales of support contracts; conference model
subsequently reproduced in the US, Germany, and Australia.
? Recognized need and developed an international corporate email and collaboration
system to facilitate interaction and communication between the US and UK
development team. Established an ISV program.
? Conceptualized and created the world’s first software release program via an
international network that put US and international development teams on equal
footing by providing simultaneous access worldwide to new products.
? Gained considerable interest and sales from targeted financial communities through
development of a commodities market simulation to demonstrate company’s flagship
product’s capabilities; planned launch deliberately timed to precede deregulation of the
London stock exchange.
Early career providing technical management, support, and applications development in diverse industries.
Lotus Certified Notes Specialist
Extensive coursework in computing, technology, and management
Keynote speaker at Lotusphere 2003 on Upgrading to Domino 6 – presented for more than
Performed technical edit of dBase II manual and authored multiple manuals on dBaseII,
dBase III, Clipper, and Lotus Notes
Sprint PCS Customer Advisory Council
Lotus Customer Support Council
International Notes Customer Consortium