DOC

Opera Hotel Edition Configuration Guide V4.0

By Jose Graham,2014-12-15 16:26
13 views 0
Opera Hotel Edition Configuration Guide V4.0

    Opera Hotel Edition

    Property Management System and Sales and Catering System

    Configuration Guide V4.0

    December 15, 2010

    PROPERTY MANAGEMENT SYSTEM AND QUALITY MANAGEMENT SYSTEM .................... 2 1 RESERVATIONS销售部 ............................................................................................................. 8 1.1 OUT OF ORDER / OUT OF SERVICE ..................................................................................... 8 1.2 ASSIGNMENT REASONS ................................................................................................... 10 1.3 ROOM MAINTENANCE ...................................................................................................... 13 1.4 HOUSEKEEPING SECTION CODES ..................................................................................... 15 1.5 HOUSEKEEPING ATTENDANTS .......................................................................................... 17 1.6 HOUSEKEEPING TASK CODES .......................................................................................... 19 1.7 FACILITY MANAGEMENT FACILITY TASK .......................................................................... 21 1.8 FACILITY MANAGEMENT FACILITY CODE.......................................................................... 22 1.9 RESERVATION TYPES ...................................................................................................... 23 1.10 DEPOSIT RULES.............................................................................................................. 25 1.11 CANCELLATION RULES .................................................................................................... 27 1.12 RULE SCHEDULES ........................................................................................................... 29 1.13 ALERTS.......................................................................................................................... 31 1.14 ROOM CLASSES.............................................................................................................. 33 1.15 ROOM TYPES ................................................................................................................. 35 1.16 S&C ROOM TYPES ......................................................................................................... 37 1.17 SALES ALLOWANCE ......................................................................................................... 40 1.18 ROOMS .......................................................................................................................... 43 1.19 FUNCTION SPACES.......................................................................................................... 45 1.20 FUNCTION SPACE TYPES ................................................................................................. 48 1.21 FUNCTION SPACE LOCATION ............................................................................................ 50 1.22 ITEM INVENTORY ............................................................................................................. 52 1.23 BOOKING TYPES ............................................................................................................. 54 1.24 RESERVATION METHODS ................................................................................................. 56 1.25 BLOCK CANCELLATION/LOST/REFUSED REASONS .............................................................. 57 1.26 DESTINATION CODES ...................................................................................................... 61 1.27 FLOOR PLANS ................................................................................................................ 63 1.28 DISCOUNT REASON CODES .............................................................................................. 64 1.29 TRACE TEXTS ................................................................................................................. 66 1.30 CANCELLATION REASONS ................................................................................................ 68 2 PROFILES销售部 ...................................................................................................................... 70 2.1 PREFERENCE GROUPS .................................................................................................... 70 2.2 ROOM FEATURE PREFERENCES ....................................................................................... 72 2.3 FLOOR PREFERENCE ....................................................................................................... 74 2.4 SMOKING PREFERENCE ................................................................................................... 76 2.5 SPECIAL REQUEST PREFERENCES .................................................................................... 77 2.6 PROFILE INTEREST CODES ............................................................................................... 80 2.7 ADDITIONAL PREFERENCE ............................................................................................... 81 2.8 REGIONS ....................................................................................................................... 82 2.9 COUNTRIES .................................................................................................................... 83

    2.10 STATES.......................................................................................................................... 84 2.11 CITIES ........................................................................................................................... 85 2.12 DISTRICTS ...................................................................................................................... 86 2.13 LANGUAGES ................................................................................................................... 88 2.14 NATIONALITIES ............................................................................................................... 89 2.15 TITLES ........................................................................................................................... 90 2.16 RELATIONSHIP TYPES ...................................................................................................... 92 2.17 COMMUNICATION TYPES .................................................................................................. 94 2.18 ADDRESS TYPES ............................................................................................................. 96 2.19 MAILING ACTION CODES .................................................................................................. 98 2.20 VIP LEVELS.................................................................................................................. 100 2.21 ACCOUNT TYPE ............................................................................................................ 102 2.22 TERRITORY .................................................................................................................. 104 2.23 KEYWORD TYPES .......................................................................................................... 106 2.24 PRIORITY ..................................................................................................................... 108 2.25 ROOMS POTENTIAL ....................................................................................................... 110 2.26 SCOPE ......................................................................................................................... 112 2.27 SCOPE CITY ................................................................................................................. 114 2.28 ACCOUNT SOURCE ....................................................................................................... 116 2.29 INDUSTRY CODES ......................................................................................................... 118 2.30 COMPETITION CODES .................................................................................................... 120 2.31 INFLUENCE CODES ........................................................................................................ 122 2.32 CUSTOM (COUNTRY SPECIFIC) FIELDS ............................................................................ 124 2.33 PROFILE REQUEST DEFINITION ....................................................................................... 125 2.34 PROFILE REQUEST TYPES ............................................................................................. 127 3 MEMBERSHIPS ....................................................................................................................... 128 3.1 MEMBERSHIP CLASS ..................................................................................................... 128 3.2 MEMBERSHIP TYPES AND LEVELS ................................................................................... 130 3.3 MEMBERSHIP CALCULATION GROUPS ............................................................................. 133 4 RATE MANAGEMENT销售部 ............................................................................................... 135 4.1 MARKET CODE MAIN GROUPS ........................................................................................ 135 4.2 MARKET CODES ........................................................................................................... 137 4.3 TURNAWAY CODES ....................................................................................................... 139 4.4 EVENT CODES .............................................................................................................. 141 4.5 DAY TYPES .................................................................................................................. 143 4.6 SOURCE GROUPS ......................................................................................................... 145 4.7 SOURCE CODES ........................................................................................................... 147 4.8 SEASON CODES ............................................................................................................ 150 Rate/Yield Management Overview ...................................................................... 152

    Rate Code ............................................................................................................ 152

    Rate Categories.................................................................................................... 152

    4.9 RATE CLASSES ............................................................................................................. 156 4.10 RATE CATEGORIES ....................................................................................................... 158 4.11 RATE TIERS.................................................................................................................. 160 4.12 RATE CODES ................................................................................................................ 161 4.13 BEST AVAILABLE RATES ................................................................................................ 164 4.14 RATE INFORMATION TEMPLATE ....................................................................................... 165 4.15 PACKAGE ELEMENTS ..................................................................................................... 167 4.16 PACKAGE ELEMENT GROUPS ......................................................................................... 170 4.17 PACKAGE FORECAST GROUPS ....................................................................................... 172 5 CASHIERING财务部 ............................................................................. 错误;未定义书签。174 5.1 TRANSACTION CODE GROUPS ........................................................ 错误;未定义书签。178

    5.2 TRANSACTION CODE SUB GROUPS ................................................. 错误;未定义书签。179 5.3 TRANSACTION CODES ................................................................... 错误;未定义书签。180 5.4 CODES - ARTICLES ........................................................................ 错误;未定义书签。182 5.5 EXCHANGE RATES ........................................................................ 错误;未定义书签。183 5.6 CASHIER CODES ........................................................................... 错误;未定义书签。187 5.7 HOTEL ACCOUNTS ........................................................................ 错误;未定义书签。190 5.8 FOLIO GROUPING CODES .............................................................. 错误;未定义书签。192 5.9 ROUTING CODES .......................................................................... 错误;未定义书签。195 5.10 ADJUSTMENT CODES..................................................................... 错误;未定义书签。197 5.11 PAYMENT TYPES ........................................................................... 错误;未定义书签。199 5.12 TAX TYPES ................................................................................... 错误;未定义书签。201 5.13 NUMBER TO WORDS...................................................................... 错误;未定义书签。202 5.14 TRANSACTION USER GROUPS ........................................................ 错误;未定义书签。203 6 USERS EDP ........................................................................................... 错误;未定义书签。204 6.1 JOB TITLES .................................................................................. 错误;未定义书签。204 6.2 DEPARTMENTS ............................................................................. 错误;未定义书签。206 6.3 USERS ......................................................................................... 错误;未定义书签。208 7 GENERAL 前厅部 ................................................................................. 错误;未定义书签。211 7.1 LOCATORS ................................................................................... 错误;未定义书签。211 7.2 TRACK IT...................................................................................... 错误;未定义书签。213 7.3 MESSAGE FORMATS ...................................................................... 错误;未定义书签。216 7.4 WORKSTATIONS ............................................................................ 错误;未定义书签。218 7.5 PRINTERS .................................................................................... 错误;未定义书签。220 7.6 PRINT TASKS ................................................................................ 错误;未定义书签。221 7.7 SCREEN DESIGN FIELD DEFAULTS .................................................. 错误;未定义书签。223 8 ACCOUNTS RECEIVABLE 财务部 ...................................................... 错误;未定义书签。225 8.1 ACCOUNT TYPES .......................................................................... 错误;未定义书签。225 8.2 REMINDER CYCLES ....................................................................... 错误;未定义书签。227 9 COMMISSION PROCESSING财务部 .................................................. 错误;未定义书签。229 9.1 COMMISSION CODES ..................................................................... 错误;未定义书签。229 9.2 BANK ACCOUNTS .......................................................................... 错误;未定义书签。231 10 DATABASE (SALES)销售部 .................................................................................................... 173 10.1 TRACE CODE SETUP & MAINTENANCE............................................................................. 173 10.2 ACTIVITY TYPES............................................................................................................ 175 10.3 TIME UNITS .................................................................................................................. 177 10.4 PERIOD MAINTENANCE .................................................................................................. 178 10.5 BUDGET DEFINITION ...................................................................................................... 180 10.6 DAILY TARGET DEFINITION ............................................................................................. 182 11 CATERING ....................................................................................... 错误;未定义书签。244 11.1 ITEMS .......................................................................................... 错误;未定义书签。244 11.2 MENU ITEM MAINTENANCE ............................................................. 错误;未定义书签。250 11.3 STANDARD MENU SETUP ............................................................... 错误;未定义书签。257 11.4 CATERING PACKAGES ................................................................... 错误;未定义书签。260 11.5 CODE TRANSLATIONS .................................................................... 错误;未定义书签。266 11.6 REVENUE GROUP SETUP ............................................................... 错误;未定义书签。271

    11.7 REVENUE TYPE SETUP .................................................................. 错误;未定义书签。273 11.8 EVENT TYPES SETUP .................................................................... 错误;未定义书签。275 11.9 EVENT FORECAST MAINTENANCE ................................................... 错误;未定义书签。277 12 OPERATIONAL POLICIES & PROCEDURES QUESTIONNAIRE .. 错误;未定义书签。279 12.1 GENERAL ..................................................................................... 错误;未定义书签。280 12.2 GUEST PROFILES .......................................................................... 错误;未定义书签。281 12.3 COMPANY/TRAVEL AGENT/SOURCE PROFILES ................................. 错误;未定义书签。283 12.4 RESERVATIONS............................................................................. 错误;未定义书签。285 12.5 GROUPS & TOURS ........................................................................ 错误;未定义书签。289 12.6 FRONT DESK ................................................................................ 错误;未定义书签。291 12.7 CASHIERING ................................................................................. 错误;未定义书签。295 12.8 CHECK-OUT ................................................................................. 错误;未定义书签。298 12.9 NIGHT AUDIT ................................................................................ 错误;未定义书签。299 12.10 TELEPHONE/CONCIERGE ............................................................... 错误;未定义书签。300 12.11 HOUSEKEEPING ............................................................................ 错误;未定义书签。301 12.12 ACCOUNTING ................................................................................ 错误;未定义书签。303 12.13 REPORTS ..................................................................................... 错误;未定义书签。306 12.14 CONTINGENCY PLAN ..................................................................... 错误;未定义书签。307

Opera Installation and Configuration Guide

Introduction

    Congratulations on your decision to install MICROS-Fidelio Opera Hotel Edition. This guide is intended to assist you in preparing for your upcoming installation. Contained within are a series of worksheets designed to survey your requirements from the system and assist you with decisions and your configuration requirements.

How to use this document

    To gain the most effective benefit from this document, distribute the included worksheets to the appropriate department heads at the hotel. The MICROS-Fidelio installers will review the information for completeness and gather any other relevant materials not provided for in this document prior to commencing configuration.

    You may decide to use this installation period as an opportunity to re-engineer your business processes. Please keep in mind that MICROS-Fidelio does not define policy and procedure for your operation, but can assist with refining your procedures in line with Opera‘s functionality.

Follow these guidelines when completing this guide:

; Type or print the information

    ; Insert additional pages where necessary

    ; Make copies of completed worksheets

     Use proper case when completing the worksheets. ;

    ; Configuration codes should be kept between 2-5 characters with their

    descriptions kept between 15-20 characters. This is very important for

    reporting where column widths are fixed.

    ; If you have information that you think should be included, and is not asked for

    in this document, include your information on a separate page. ; Gather as much information about your hotel‘s operations as possible to relay

    to installation team

Hotel Stationery

    As part of the Opera installation stationery items such as registration card and guest folio must be configured. Please ensure you provide your installation project manager with samples of ALL required forms, if pre-printed or design

    plans of what you would like Opera to generate if printed to plain paper.

    A copy of the hotel‘s logo in bitmap format (BMP file) is also required for inclusion on reports and other printed material.

Questions

If you have questions while completing this guide, please contact your local

MICROS-Fidelio office for assistance.

1 Reservations

    1.1 Out of Order / Out of Service

     Front Office Sales and Catering Quality Management Optional

Definition

    Opera provides two options for flagging a room that is unable to be sold due to damage, maintenance, etc. The difference between the two options is whether or not the total number of rooms in the hotel‘s inventory (and therefore, the occupancy percentage) is affected by removing these rooms.

Out of Order

    If a room is placed Out of Order it is not available to the front desk clerks for

     This assignment. It will also be removed from the total room inventory counts.effectively reduces the total number of rooms in your hotel. Therefore, for the period the room remains out of order, 100% occupancy is calculated using only the remaining rooms. (Example: If you have a 100 room hotel and place 5 rooms out of order, 100% occupancy is reached when 95 rooms are occupied)

Out of Service

    If a room is placed Out of Service, it can be available (depending on user rights) to the front desk clerks for assignment and it remains in the total room inventory counts. This means that the occupancy percentage is calculated by including out-of-service rooms in the total number of rooms in the hotel. Out of Service rooms are generally returned to inventory before the end of the business day.

    When placing a room Out of Order or Out of Service a reason is required. Reports can then be produced to show each status sorted by reason code.

    Use the following worksheet to provide a list of Out of Order/Service reason codes and explanations. Please keep in mind that a remark can be added as each Out of Order/Out of Service room is entered. Therefore, a room with a leaking faucet could be coded PLB (Plumbing) and ―Leaking Faucet-Bathroom

    Sink‖ entered in the remarks.

Task

Provide a list of out of order/out of service reasons.

Completed By

Input from the following department heads is recommended:

; Executive Housekeeper

; Engineering Manager

    ; Front Office Manager

Out of Order/Out of Service Reason Codes Examples

ACON Air

    Conditioning PLB Plumbing

    HEAT Heating

    GEN General

    Repairs LOW Low Season

    CLN Spring

    Cleaning

    Out of Order / Out of Service Worksheet

1.2 Assignment Reasons

     Front Office Sales and Catering Quality Management Application Function: House Assignment Optional

Definition

    Assigned rooms are rooms that are temporarily unavailable. While these rooms are not technically ―available‖, they can be blocked for arrival guests and sold if necessary.

There are two types of assignment reason codes:

    ; Housekeeping

    ; General

    A general assigned room will not be displayed in the vacant room search screen, used to locate a room for an arrival or during room blocking. Although these rooms may be vacant and inspected, and available for arrival guests, it may be necessary to remove them, temporarily, from the list of available rooms. An example might be for show rooms, which are held for the sales department to show to prospective clients.

    A housekeeping assignment, on the other hand, does not remove the room from display within vacant room search. A housekeeping assignment simply flags the rooms with some reason related to housekeeping. An example would be beds zipped or interconnecting door unlocked.

    A king-bed room can display within vacant room search and indicate that it has been unzipped into twin beds.

For both status‘, a prompt will be displayed if the room is selected for check-in.

Task

Provide a list of assignment reasons.

Completed By

Input from the following department heads is recommended:

; Executive Housekeeper

    ; Engineering Manager

    ; Front Office Manager

Assignment Reason Codes Examples

Report this document

For any questions or suggestions please email
cust-service@docsford.com