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Lake Perry Security Manual 2010 - Lakeperry.com

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Employee Handbook: A Security Services of America Officer's Handbook must be15 minutes prior to starting time to exchange information with the previous

    2010 POST ORDERS

    Prepared for

    LAKE PERRY

    Security Services of America

    1

    Table of Contents

    EMERGENCY PHONE NUMBERS…………………………………………………... 3

    RADIO CODES………………………………………………………………………… 4

    PURPOSE OF THIS HANDBOOK……………………………………………………. 5

    SECURITY SERVICES OF AMERICA (SSA) REGULATIONS……………………. 5

    LAKE PERRY SECURITY…………………………………………………………….. 6

     Purpose………………………………………………………………………….. 6

     Daily Activity Log……………………………………………………………… 6

     Property Access…………………………………………………………………. 6

     Lot Owners and Guests…………………………………………………. 6

     Deliveries……………………………………………………………….. 7

     Realtors and Prospective Buyers……………………………………….. 8

     Boats.………………………………………………………………………….... 8

     Roving Patrol…………………………………………………………………… 9

     Water Patrol…………………………………………………………………….. 10

     Camping Permits and Regulations……………………………………………... 11

     Miscellaneous…………………………………………………………………... 11

    INJURY AND CRIME…………………………………………………………………. 12

     Procedures in Case of Injury…………………………………………………… 12

     Procedures in Case of Crime………………………………………………….... 12

    REPORTS……………………………………………………………………………… 13

     Instructions for Completing Daily Activity Log (DAL)………………………. 13

     Instructions for Completing a Security Services of America Report………….. 14

    APPENDIX……………………………………………………………………………. 15

     Sample Daily Activity Log (DAL)……………………………………………. 16

     Military Time Chart…………………………………………………………… 17

    2

    LAKE PERRY

    EMERGENCY TELEPHONE NUMBERS

    LOCATION 14901 Highway “T”, Perryville, Mo 63775

    SECURITY OFFICE (MAIN GATE) 573-547-9000

    PERRY COUNTY SHERIFF 573-547-4576

    PERRY COUNTY FIRE 911

PERRY COUNTY AMBULANCE

    573-547-4576 SERVICE

AIR EVAC LIFE TEAM

    573-547-6750 or 800-793-0010 HELICOPTER

    LAKE PERRY SECURITY BOB PELKER 573-547-7648 CONTACT RICH DEWILDE 573-547-8035

    LAKE PERRY MAINTENANCE BOBBY WELDEN

     573-547-2850

     573-513-0271

    LAKE PERRY WATER & SEWER 573-788-2277 COMPANY

    573-547-2511 CITIZENS ELECTRIC

    LAKE PERRY RESTAURANT 573-547-2305

    3

RADIO CODES:

     10-1 Signal Weak

     10-2 Signal Good

     10-4 Affirmative

     10-5 Emergency vehicle needed

     10-6 Busy

     10-7 Out of Service

     10-8 In service

     10-9 Repeat transmission

     10-10 Escort

     10-17 Enroute

     10-18 Urgent

     10-19 Contact

     10-20 Location

     10-21 Call by phone

     10-22 Disregard

     10-25 Report

     10-33 Emergency

     10-34 Time

     10-35 Hostage/Kidnapped

     10-36 Robbery/Holdup

     10-37 Burglary

     10-38 Larceny

    10-39 Executive response alarm

    10-97 Communications check

    10-100 Personal Relief

    4

PURPOSE OF THIS HANDBOOK:

The purpose of this document is to establish policies and procedures for the security officer to

    use in protecting personnel and facilities at Lake Perry. A complete understanding of this

    directive by security officers will help them properly evaluate problem situations, make sound

    decisions, and will help assure their actions are reasonable and inoffensive. It is the duty of each

    security officer to read and understand the provisions of this document and other authorized

    written communications directed to him/her. If any item is not understood initially, the security

    officer will obtain clarification until the item is understood.

SECURITY SERVICES OF AMERICA (SSA) REGULATIONS:

    Courtesy: Security officers will maintain a formal but pleasant manner when dealing with lot

    owners and visitors. Security officers will attempt to be helpful at all times. The use of

    please and thank you will assist in carrying out assigned duties by soliciting cooperation

    from others. Security officers must avoid being overly familiar with patrons, as to do so

    makes the enforcement of security regulations more difficult. Diplomacy, rather than

    authority, is desirable. Security officers should make a written report of non-compliance

    instead of trying to force a lot owner or guest to comply. Physical force should never be

    used.

Personal Appearance: Security officers will maintain their uniforms in a clean condition.

    Uniform items which are in need of repair or are ill-fitting will be corrected. Security

    officers will wear the complete prescribed uniform and will not wear non-uniform articles of

    clothing with the uniform. Good personal grooming standards such as those that apply to

    hair, fingernails, etc., are essential.

Crime Prevention: The security officer must protect, observe, secure, report and document

    incidents on his/her shift. Security officers must be alert to prevent potential acts of

    vandalism, burglary or other theft. Suspicious conditions must be investigated and recorded

    in the daily log. Assistance should be requested from the Perry County Sheriff‟s Department

    and the Security Services of America (SSA) supervisor if warranted by the situation.

Safety Hazards: The prevention of injury to personnel is a function of all personnel. Security

    officers should be especially alert to notice and take corrective action to correct potential

    hazards. Written reports of hazards should be documented in the daily activity log (DAL).

Employee Handbook: A Security Services of America Officer‟s Handbook must be on the post

    (in the possession of the assigned security officer) at all times. Security officers will refer to

    it frequently for general rules, regulations, and established policies of Security Services of

    America.

    5

    LAKE PERRY SECURITY

    A. Purpose

The purpose of having security at Lake Perry is to control access, promote safety, enforce

    regulations of the lake community as specified herein and handle situations involving injury

    and crime.

    B. Daily Activity Log

    1. Security officers should report for duty at least 15 minutes prior to starting time to

    exchange information with the previous shift and to check the daily activity log

    (DAL).

    2. The oncoming security officer will ensure that all keys, radios etc. have been received

    and accounted for from the previous shift. This information will be documented in

    the DAL.

    3. Special instructions or suspicious circumstances should be written in the DAL.

    4. Incident reports should be made on any theft, vandalism, accidents, or serious rule

    violations. These reports should be forwarded to the security supervisor and the Lake

    Perry security contact person.

    5. All calls from residents or guests regarding problematic situations must be

    documented. If the call is serious or the problem requires immediate action, the

    security officer should notify the Perry County sheriff , the security supervisor and the

    Lake Perry security contact person.

    C. Property Access

     Lot Owners and Guests

1. The security officer (SO) will admit only lot owners in good standing and their

    announced guests. He/she will have a current roster of owners with lot numbers,

    phone numbers and confirmation of paid assessments.

    2. Lot owners who have not paid assessments will be permitted only to go directly to

    their property. The use of any Lake Perry amenities will be denied. Their names will

    be documented in the daily activity log.

    3. It must be understood that those who have the right to access guests will be held

    responsible for the actions of their guests and should insure that guests are familiar

    with Lake Perry rules and regulations.

    4. The SO will approach each vehicle and greet the occupants. If there is a current Lake

    Perry sticker displayed on the driver‟s side of the windshield, he should direct the

    driver to proceed through the gate. However, if the SO has concerns about the

    6

    vehicle or its occupants (ex. a car load of teens, etc.), he should detain the vehicle and

    confirm valid access by asking the lot owner‟s name and checking the records.

5. The SO should never wave a vehicle through the gate without approaching the

    vehicle until he feels confident that he recognizes the lot owner.

6. If a vehicle does not display a current sticker and the driver does not have a current

    key card, the vehicle will be stopped and the occupants checked for lot owner

    information and/or guest registration.

7. If the security officers at the gates need assistance due to long lines of traffic, they

    may call the roving patrol officer to help temporarily.

8. Lot owners may not access guests by phone; they should furnish guest names by

    dropping a dated list into the mailbox by the security office window or by delivering

    the list in person to the security officer. Lists must include the lot owner‟s lot address

    and signature. The security officer will follow procedures as described above. When

    a guest arrives, he will confirm that the person is on the guest list and check off the

    name.

9. If lot owners call with guest lists, the SO will remind them that they should furnish a

    written list with the date, guest names and the lot owner‟s signature (forms are

    available at the office).

10. When an unannounced guest arrives at the gate, the security officer will check to see

    if the lot owner is on the premises. The lot owner will be required to come to the gate

    to receive his/her guest. If the lot owner is not available, the security officer will

    deny access.

11. A guest list is especially important when a lot owner is planning a large gathering.

    Whether the function is to take place on private property or on common ground, the

    lot owner must deliver, in person, a guest list to security.

12. If the guest list for functions to be held in a common ground area includes names of

    dependent children and/or any person under the age of 21, a chaperon is required to

    be present and his/her name must be identified on the guest list.

13. Lot owners may furnish security with a permanent guest list for immediate family

    members such as adult children and parents.

14. Any lot owner who loses a gate card should notify Lake Management immediately.

     Deliveries

Under no circumstances do security officers accept packages or payments. Couriers

    such as FedEx and UPS have key cards and should be allowed access.

    7

Realtors and Prospective Buyers

1. To be allowed entrance to Lake Perry, a real estate agent must register with security

    and exhibit a real estate license.

2. Security will log in the agent and ask the agent to check-out with security when they

    leave.

3. All prospective buyers must be accompanied by a real estate agent or a lot owner.

4. Realtors who disregard or violate Lake Perry rules will be warned for the first offense.

    For a subsequent offense, they will be escorted off the property and denied future

    entry.

5. Security will advise all agents that NO SIGNS OF ANY NATURE (except address

    signs) will be allowed.

    D. Boats

1. All boats operated at Lake Perry, including, but not limited to, paddle boats and

    canoes, must be the personal property of a lot owner in good standing and must have

    a Lake Perry sticker. GUEST BOATS ARE NOT ALLOWED!

2. Security has the right to deny entrance to any boat that does not have a current sticker

    affixed to the boat.

3. Every boat sticker will be assigned to a specific boat.

4. Placement of stickers: Sitting in the driver‟s seat, facing forward, place the sticker on

    the left (port) side of the boat above the water line. Placement on glass on the port

    side is acceptable.

5. Hydroplanes, jet skis, air boats, swamp buggies or other such type of water craft are

    not allowed. NO PERSONAL WATERCRAFT ALLOWED.

6. Overnight docking of boats is allowed only at the rented marina or an approved

    private dock.

    8

    E. Roving Patrol

    1. Before starting the shift, the roving patrol officer should review any current or

    potential problem areas with the security officers on duty. The roving patrol officer

    will patrol with an assigned Lake Perry pickup truck and/or an assigned Lake Perry

    pontoon boat. The roving patrol officer must be qualified to operate the Lake Perry

    pontoon boat.

    2. Consumption of alcohol by minors will not be tolerated. Security will call the Perry

    County sheriff „s office and report any incidents where known minors are

    consuming alcohol beverages, meet the sheriff at the gate and direct him to the area

    where the minors are committing the violation. A complaint must be signed if the

    incident occurred on private property. If the incident happened on common ground

    the sheriff does not need a signed complaint and he can handle the situation

    according to the law.

    3. Quiet time is observed from 10:00 pm to 10:00 am. No radio, television, stereo or

    other broadcast units of any type and no amplifiers or loudspeakers of any kind may

    be placed, allowed or maintained outside, or be directed to the outside of any

    camping unit, residence or vehicle. Outside functions must maintain a low noise

    level so as not to disturb other residents after 10:00 pm.

    4. The roving patrol officer will patrol all roads in the complex and also check the

    marina, restaurant, swimming pool, campgrounds and all the gates when making

    rounds.

    5. If a car is stopped for suspicious behavior, an incident report must be completed.

    6. State laws must be observed and all violations will be reported to the Perry County

    sheriff‟s office, Lake Perry‟s security contact person and the security supervisor.

    This includes possession of intoxicants (by minors) or drugs, driving while

    intoxicated, careless driving, destruction of property, thefts and trespassing on

    private property. These violations will be prosecuted through the Perry County

    sheriff‟s office and documented in the daily DAL.

    7. The roving patrol officer should be aware of any road hazards or other situations

    that could affect the safety or well being of Lake Perry lot owners and guests.

    8. In the event of an emergency situation, the roving patrol officer must respond

    immediately.

    9. The roving patrol officer is not expected to take unnecessary risks. If a situation

    occurs where it appears that his/her safety is jeopardized, he/she should wait for

    assistance before proceeding. The patrol officer should summon additional security

    officers or the Perry County sheriff.

    10. If an officer at any gate needs assistance, the roving patrol officer will be called to

    help.

    9

    F. Water Patrol

1. Lake Perry has a pontoon available for this purpose. The officer must be qualified

    to operate the pontoon boat safely. The duties of the water patrol are as follows:

2. Enforce boating safety rules as per Missouri Water Patrol Safety Regulations.

3. At times it may be necessary for the roving patrol officer to switch to water patrol

    duties.

    4. Check boats for valid stickers. The board of trustees, security staff and other

    employees of the Lot Owner’s Association reserve the right to inspect boats on

    the lake and to ask the operator of such boat to leave the lake if a current

    sticker in not affixed to the boat.

5. Ensure that all boats operate in a counter-clockwise rotation.

6. All boats pulling skiers, tubers, etc. should display an orange flag. (Usually it is not

    safe on Lake Perry for more than 6 or 7 boats to be pulling skiers/tubers at the same

    time.)

7. All boaters must observe “no wake” zones as designated by the buoys around the

    lake.

8. Swimming or floating is never allowed in the ski area.

9. All occupants should be safely inside the boat while the boat is in operation.

10. Loud and unruly behavior will not be tolerated.

11. Indecent exposure, such as public nudity or urination or other socially

    inappropriate behaviors will not be tolerated and will result in a complaint being

    filed by security with the Perry County Sheriff‟s Department.

    10

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