Good manners will open doors that the best education cannot.

Benefits of Etiquette

    ; Good manners make a positive impression

    ; A positive perception enhances credibility

    ; Knowing you are behaving appropriately helps you feel relaxed and confident so you can

    focus on business

    ; Being polite shows you are a team player

    ; People do business with you when you make them feel comfortable

POWERFUL FIRST IMPRESSIONS:

    How to Meet and Greet

A good beginning makes a good ending.

    --English Proverb

When it comes to handshaking and introductions: Both men and women should stand

ABC of Introductions

    ; First say name of person who holds position of most authority or importance

    – who want to flatter most

    “Ms. Manager, I’d like to introduce to you Mr. New Employee.”

    ; Keep it simple

    ; Aim to say each person’s name only once

    ; Provide just enough information to get conversation started.

    ; Information should be neutral or positive.

    – “Mr. Nesmith is the one to see when your computer won’t cooperate - he can find

    files no matter where they hide.”

Introduce…..Yourself!

    Clear, interesting, positive, well-delivered

Meeting and Greeting

    • Who introduces who?

    – Traditionally, a man is always introduced to a woman. Not necessarily in

    business.

    – Highest person of rank is mentioned first. Remember: “Big, may I introduce

    Small.”

    – A younger person is always introduced to an older person

    – It is helpful to include the person’s title

– Always state your name.