If Support is getting inquires regarding v10.5 upgrades, here is the plan to get existing TSCe
customers upgraded to v10.5. Please forward to all that need to have this information.
Survey Controller Registered Customers
? We have there contact details and serial numbers needed to generate the OS
? The week of Sept. 9th Tech. Services in Sunnyvale will send each registered
customer a SC v10.5 upgrade kit (P/N 46945-00). This kit includes a letter of
explanation, CE.Net license code, CE.Net license sticker, and SC v10.5 CD.
? The letter of explanation will explain how the customer can check if they have a
valid support agreement, by checking the Software support expiry date in SC.
? If they are on support, then they can go ahead with the upgrade of the OS
and SC. They have everything they need.
? If they are not on support, they need to contact their local distributor and
purchase a one year firmware support agreement.
? Customers that are not registered, but have verified they are on support (there
will be instructions online how to check) should registered and select yes, please
mail me the SC v10.5 upgrade kit.
? Customers that are not registered and not on support should contact their local
distributor and purchase the v10.5 upgrade kit.
If you have any questions please let me know.
SHANNON McCAFFERY, P. Eng.
Product Manager, Land Survey
Trimble Navigation Ltd.
7403 Church Ranch Boulevard, Suite 100
Westminster, CO 80021
Trimble, along with our partners, will deliver
innovative and high quality solutions to the surveyor, engineer, and construction professional.