321 E. Barkley Ave. Phone (714) 420-8210
Orange, CA. 92867 firstname.lastname@example.org
Chris is a well versed IT professional with strong hands-on experience within the network and systems security realm. His skills focus on Microsoft Active Directory design and security architecture (Group Policy, ACL’s, DNS, DHCP, and user access permission) as well as network design and overall infrastructure security. Chris has a Bachelor of Science degree in Business Management with an accumulated G.P.A. of 3.79. Chris has managed various Active Directory security audits, migrations, and strategic server placement projects personally while contracting for Agire Mortgage and Western United. He has also performed network security audits for the U.S. Department of the Treasury FedSource and Laguna Medical Systems to maintain FISMA and HIPAA compliance.
2006 University of Phoenix – Foothill Ranch, CA.
B.S., Business Administration - Emphasis: Business Management
2003 International Consortium of Technology Professionals (ICTP) - Anaheim, CA.
Diploma, Summa Cum Laude, Network Master Program
2003 Santiago Canyon College - Orange, CA
A.A., Liberal Arts
1999 Computer Learning Centers, Inc. - Anaheim, CA.
Diploma - Summa Cum Laude, Network Engineering and Management
Cisco - CCNA, CCDA, CCNP (pending)
Microsoft – MCSE 2003 (pending), MCSE 2000, MCSE NT4, MCP+I
Novell - CNA
Administration Practices – VMWare ESX Enterprise, Windows Virtual Server 2005, EMC CLARiiON/Centara SAN
& Navisphere, HP SAN & Storage Works, Siebel CRM and Oracle, Windows Server Platform (2003, 2000, NT), Exchange Server (2007, 2003, 2000, 5.5), Web Platform (IIS 6, 5, 4, COM+, ASP.NET, FTP), SQL Server (2005, 2000, 7), Security/IDS (Sniffer Pro, eEye Enterprise, CA eTrust IDS) Enterprise Platform (ISA 2004, Microsoft Operations Manager 2005, Live Communication 2005, Host Integration 2004, BizTalk 2004, Identity Integration 2003, Share Point 2003, SMS 2003), Veritas Platform (Net Backup/Backup Exec11/10/ 9/8x), Anti-Virus Platform (Computer Associates eTrust AV, Pest Patrol, IDS) Pervasive SQL i2000, Novell 4.11+, Red Hat 7.3(Samba), Solaris 8, Sendmail 8.x, Platinum/FRx for DOS/Windows, MAS 90, DataTrac, Interthinx, CoreLogic.
WAN/LAN Technologies – DS-3/T-3, MPLS, QoS/CoS, T-1, xDSL, VoIP, VPN, DDNS, DHCP, WINS, SERIAL,
RAS, IIS (ftp & www), DUN, PVC.
Securities – SonicWALL Enhanced/Standard OS, Cisco ASA Appliance/PIX Firewall, Nortel Contivity, GPO, Kerberos, PAP, CHAP, VLAN, Access Lists, ESP, ISAKMP, GRE, NAT, PAT, Registry, NTFS, SSL.
Resume of Christopher Szeles
Advanced Troubleshooting Techniques - Sniffer Pro & eEye Iris, Event Viewer, SMS, Network Monitor, MS Resource Kit Tools.
Network Protocols – IPv6, STUN, MEGACO, SIP, H.323, Wi-Fi, SMTP, RIP, OSPF, EIGRP, Frame Relay, RTP,
TCP, IP, PPP, PPTP, IPX, SPX, NetBEUI, and AppleTalk.
July 2004- Empyreal Technology Group
Present IT Consultant
Agire Mortgage Corporation Contract May 2007 – Present
Vice President, IT Operations
Operate all daily aspects of Information Technology under direction of the Chief Executive Officer. Provide hands on IT leadership through effective communications between business units and technology. Design, plan, and structure IT Operations. Plan, develop, and Orchestrate Business Processes, Standards and Service Level Agreements (SLA) internally and externally and deliver organizational technology needs for the Enterprise. Design effective plans for current and future organizational growth and establish interoffice communications systems to meet future business needs. Meet key timeframes for key organizational objectives and budget items by identifying security concerns, infrastructure needs, and application development.
; Business and Process Development – Orchestrate nationwide Help Desk policies and procedures, Data Center
Security metrics, Engineering and Administration procedures, and IT Operational control to maintain current
and future business growth.
; Service Level Agreement Responsibilities – Design internal and Vendor SLA’s and business rules for
WAN/LAN, Software Development, Business Continuity, and Network/Systems Security. Improve existing
Help Desk, Disaster Recovery, and Systems Administration procedures for maximum uptime.
; Chief Architect and Infrastructure Management – Design and manage all aspects of Active Directory,
Microsoft Exchange and Message Collaboration, Sharepoint Services, IIS, SQL, WinTel hardware, VMWare
Virtual Server platform, Network Security, Cisco Voice over IP, switching and routing infrastructure, and
; Business Continuity and Capacity Planning – Responsible for overall design, planning, and management of
Main and Intermediary Data Center facilities (MDF & IDF) and build outs of co-location facilities. Organize
all disaster recovery planning and site failover with built-in hot swap redundancies. Design and implement
business systems, Internet, VPN, WAN, and VoIP technologies based on current and future business needs.
; Compliance and Budget Management – Sarbanes-Oxley and Securities and Exchange Commission controls
and COSO framework metrics to ensure proper compliance. Ensure higher IT performance through innovative
budgeting practices and vendor optimization. Interpret strategic initiative direction and develop appropriate
budgets to support their implementation. Evaluate, recommend and implement cost-reduction measures.
OnCall IT, Inc. Contract January 2006 – May 2007
US Department of the Treasury FedSource
Director of IT Operations
Under direction of the Chief Executive Officer and Chief Information Officer, provide technical, managerial, and architectural guidance for the Enterprise. Responsible for FedSource’s overall IT infrastructure with respect to both operations and engineering and provides leadership, direction and supervision of multiple managers in several technical specialties. Direct and manage daily operations of multi-site organization and telecommunications IT infrastructure. Federal Acquisition Regulation budgeting and planning, designing, and enforcement responsibilities of all NIST, FIPS, and FISMA Inspector General reporting of Information Systems Security guidelines.
Resume of Christopher Szeles
; Vendor, Client, and Team Management – Responsible for proactive management of all internal work team
development and Vendor project and operational direction. Client Services representative to US Department
of the Treasury FedSource on FISMA, FIPS, and NIST compliance and all major organizational projects.
; Network and Security Officer (ISSO) – Manage, engineer, and administer all aspects of IT network and
security planning and implementation in line with US Department of the Treasury specifications (NIST &
FIPS). Hands on architecture, engineering, and administration of Active Directory, Microsoft Exchange,
Sonicwall, NetScreen, NIKSUN NetVCR, token authentication and database application technologies.
; Decision Management – Solve all organizational IT needs. Research, plan, and implement the right technology
solution for any given IT need and SLA requirement. Work directly with CEO to determine technological
innovations ad business processes in relation to service level needs.
; Project Director – Responsible for Co-location Data Center build outs, SPAM and Web Filter redundancies,
and overall Exchange infrastructure migration project management. Develop all IT staff growth and potential.
Manage all FedSource IT contractors, vendors, and staff throughout entire project lifecycle.
; Budgeting and Contract Management – Responsible for organizational IT budgeting and contracting in line
with Federal Acquisition Regulation standards.
Toshiba America Information Systems Contract June 2005 – December 2005
Technical Support Operations Manager, Digital Solutions Division
Oversee daily operations of DSD's Technical Support Organization that provides Best in Class Technical Support to the TSD Client Dealer Channel. Responsible for maintaining Call Center and queue management hold time while providing multi-tier dealer channel technical support. Enhance product development for Voice over IP product line through dealer marketing and product development efforts.
; Client Resolution Management – resolve all dealer and customer related technical support issues dealing with
internal and 3rd party products. Internal/external knowledgebase article problem/resolution management.
; Project and Process Management – Provide Six Sigma project process management and business process
enhancements. SLA Problem reports (bug/fix, feature enhancement requests), staff development & training.
; Network Architect – provide network design recommendations for VoIP hybrid PBX/Voicemail placement
and configuration with various manufacturer and service provider equipment (Cisco, SMC, Sonicwall, Alltel,
Watchguard, AT&T, SBC, local carriers).
; Staff Development – Manage all aspects of Technical Support staff engineering and team management
(training, employee evaluations, guidance, scheduling, etc.).
Western United Insurance Co/CSAA Contract August 2004 – July 2005
Senior Network Engineer, Network Security Services
Deliver constant uptime of all platforms under direction of the VP of IT. Design and implementation of new technologies in the Enterprise to retrofit existing and future SLA’s and business processes to maintain business continuity.
; Principle Engineer – responsible for entire Active Directory Infrastructure (Group Policy, Kerberos, Service
isolation, Replication, DNS, WINS, DHCP), Exchange/Collaborative Messaging, SQL server administration,
and Disaster Recovery Service Levels (SLA), policies and procedures.
; Network Security Engineer – Cisco S.A.F.E. and IDS practices. Responsible for proactive corporate
compliance of security policies to ensure business continuity through vulnerability prevention (IIS, ISA and
Cisco Pix Firewall, Anti-virus and SPAM, OS patch management, NTFS/ACL File storage security, and
Resume of Christopher Szeles
; Infrastructure Architect – Plan, design, and deploy network devices to include Cisco routers, switches,
firewalls (routes, subnets, ACL’s, IDS, and VLAN’s) and Microsoft servers in the Enterprise using Altiris
; New Technology – discover and implement new technologies in Enterprise for business continuity and
collaboration (Microsoft SSO, Host Integration, Messaging, Identity Integration, and BizTalk Servers).
July 2000- Laguna Medical Systems, Inc.
July 2004 San Clemente, CA
Manager of Network Operations
Total control over LAN/WAN Security, responsible for maintaining 100 percent uptime on all mixed platform servers, desktop/laptop hardware, and applications, plus oversee all end user education and new technology.
; Project Management - Plan, guide and interact with developers and engineers to orchestrate all RFP's, aspects
of proprietary software, and LAN/WAN administration. Ensure SLA’s with WAN/LAN, VoIP, and
application Vendors for maximum uptime.
; Infrastructure Design - Plan and design all LAN/WAN architecture with respect to all Microsoft and Cisco
software and hardware as well as disaster and system capacity planning.
; Staff Team Development - Hire & Evaluate IT Staff as well as promote cross training and educational
Network Systems Engineer
Honed administration and engineering skills on multiple platforms to include Microsoft, Cisco, and Novel, geared toward network, e-mail, Telco, and Internet security.
; Migration & Deployment Practices - SQL 6.5/7 to SQL 2000, Exchange 5.5, Windows NT Server/Client/9x to
Windows 2003/2000/XP platform.
; Disaster Recovery Implementations - Design & implement automated recovery policies (Backup Exec).
; Client Connectivity - Implement HIPAA security policies with respect to RAS, VPN, and terminal connections
to client patient and financial systems.
; MS Systems Integrations - Install custom client/server instances of Windows XP/2000 (client/server), NT4
(client/server), Exchange & SQL 2000, and active directory GPO design.
; Cisco Systems Integration - IOS deployment, access list, packet filter, PIX PDM, VPN client.
; Anti-virus Administration - McAfee TVD suite (E250 web shield, client/server policy enforcement).
; Hardware Guru - Mitel 3300 ICP PBX, 6500 unified messaging platform, Nu Point Messenger, HP DL/ML
servers, NAS, Scalar tape devices, Procurve 2424m & 2426 switches, Cisco PIX, routers, switches, Dell
workstations and servers, RAID 10,5,1,0, Sonicwall firewalls, Panasonic and Toshiba laptops.
June 1999- American Suzuki Motor Corporation
July 2000 Brea, CA
M/C Tech. Services Customer Support Coordinator / Intern Supervisor
Streamlined customer support practices for maximum efficiency, increasing productivity 25 percent, to include general direction to support staff.
; Call Center/Tech Support - Strong product support and basic administration practices.
; General Office Duties - File, fax, and data entry in AS / 400, and MS office.
; Claims Processing - Dealer help desk for warranty policy and claims procedures.
Resume of Christopher Szeles
August 1998- Damac Products, Inc.
May 1999 Santa Fe Springs, CA
Production Control Analyst
; Inventory Analysis - Inventory control, parts requisitioning, and workflow analysis.
August 1994- Worr Game Products, Inc.
August 1998 Santa Fe Springs, CA
Warehouse Manager / Technical Support Specialist
; Warehouse Management - Maintain all aspects of customer service and office manager duties.
; Scheduler - Task management and scheduling of hours to weekly and weekend staff.
; Logistics - In charge of International/domestic shipping & receiving.
; Tech Support - Tech support of paintball markers to factory teams. Certified auto cocker air marker tech.