Partial Customer List

By Angela Carroll,2014-03-26 17:45
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Partial Customer List


Business Solutions that Align Technology to Business Requirements

    XaSystems is an Information Technology Service Management (ITSM) firm offering solutions that focus on uniting Enterprise Systems Management (ESM) and Enterprise Service Level Management (ESLM) technology with the business needs of organizations. We assist our Customers by providing:

    ; Improved IT Service Delivery and Service Support to End Users & Customers of IT

    ; More Effective Management and Utilization of IT Resources & Personnel

    ; Increased ROI and Control of Current and Future IT Costs

    We are committed to consistently providing our Customers with:

    ; Quality ITSM, ESM, ESLM & ITIL Products, Services, Education, Consulting and Support

    ; Assistance in meeting their requirements for key business and operational initiatives

    ; Comprehensive Service Level Management Information Automation, Distribution & Reporting

    ; Proven Methodologies & Techniques to Reduce IT Operational Costs

    Combining the deployment of quality management practices, advanced technology and skilled professionals, we specialize in providing ITSM Services, IS Governance, Education and Tools for:

    ; Enterprise Systems Management (ESM)

    ; Enterprise Service Level Management (ESLM)

    ; Project and Program Management Leadership, Guidance and Education

    ; Information Technology Information Library (ITIL) Based Operational Best Practices Services

    Our management team and staff are experienced ITSM professionals with successful backgrounds in providing effective ESM and ITIL solutions utilizing industry accepted Best Practices approaches. All XaSystems Consultants are ITIL trained and certified and possess a wealth of experience in successful planning, implementation and deployment. We focus on:

    ; Delivering comprehensive, consistent, reusable solutions for IT Management and Operations

    ; Enhancing Business effectiveness through the use of eBusiness IT-to-Business Processes

    ; Developing and documenting standard & custom IT Policies, Processes and Procedures

    ; Promote and Facilitate Service Management Objectives

    XaSystems is dedicated to improving IT Service Management Performance utilizing our People, Process and Technology Solutions to help our Customers maximize their Service Delivery and Support for their Customers.

    Our Goals are to make our Customer’s Objectives a Reality by:

    ; Increasing the effectiveness of their Technology Investments

    ; Promoting a more Proactive Service Delivery & Support paradigm

    ; Providing Comprehensive Strategic and Tactical IT Management Solutions

    ; Focusing on Meeting and Exceeding End-User Expectations

    We have worked successfully with Customers and Partners in the Commercial, Federal, State and Local Government and Healthcare sectors, as well as with major Integrators and Consulting Firms. We offer a solid Track Record with Proven Results, ROI and Quality that are evidenced by repeat business.

    XaSystems Corporation 1033 Sterling Road, Suite 204, Herndon, VA 20170

    Phone: (703) 766-5049 Fax: (703) 766-5048


Enterprise Systems Management ESM Offerings

    ; Consulting Evaluation, Selection, Configuration, ROI

    ; ESM Implementation Technology Evaluation and Customization Services

    ; SerVista-ITSM Centralized Performance and SLM Monitoring

    Enterprise Service Level Management ESLM Offerings

    ; Consulting SLM/SLA Approach, Development, End-User Negotiation, Implementation

    ; Projects Discovery, Documentation, Implementation & Integration

    ; Education Service Level Management Dynamics

    ; SerVista-ITSM SLM Compliance Tracking, Monitoring & Reporting

    Operational Best Practices Offerings - Information Technology Infrastructure Library (ITIL)

    ; Consulting Infrastructure Assessment, Gaps Analysis Identification,

    ; Business Alignment Methodologies for Identification and Rapid Technology Improvement

    ; Project Leadership IS Governance, Earned Value Management, Program Management

    ; Staff Augmentation Personnel expertise delivered to meet requirements

    ; Education ITIL Foundation Certification & ITIL Practitioner Courses

Partial Customer List:

    BMC Software Services Bell South Boeing Aerospace

    Boeing Autometric Cherry Road Technologies Concord Communications EDS Florida DOT Fairfax County, VA

    GEICO Gunter AFB Hitachi Data Systems

    JWID - Joint Command Kaiser Permanente Montgomery County Maryland National Institutes of Health National Reconnaissance Org.(NRO) Northrop Grumman PacifiCare Health Services PetsMart Pfizer

    US Army Knowledge Online US Bureau of Census USDA

    US CENTCOM & PACOM US Postal Service Walter Reed Army Medical Research

Corporate Partnerships and Alliances:

    BMC Software, Inc. Candle Corporation (IBM) Hitachi Data Systems Remedy IT Solutions, Inc. Systems Engineering Inc.


    We are a Founding Member of Capitol Area IT Service Management Forum (itSMF), a Better Business Bureau

    Member and are a Federal Government Certified 8(a) firm with the Small Business Administration. We are

    registered with U.S. Government General Services Administration (GSA) - Contract Number: GS35F0181N.

    XaSystems Corporation 1033 Sterling Road, Suite 204, Herndon, VA 20170

    Phone: (703) 766-5049 Fax: (703) 766-5048


Implementation & Support Services

    XaSystems Professionals deliver solutions for complex customer requirements that include the implementation, integration and customization of Enterprise Management Software and Service Level Management Services & Tools. Our staff is provide skills transfer, on-site staffing and installation services to insure success.

    We assist our clients in meeting their critical business needs, improving productivity, and measuring results to insure quality management, all while reducing the costs associated with successful operation in today’s

    competitive markets. We accomplish these goals with a combination of practical consulting methodologies, experience-based education, training and utilizing industry recognized best practices.

    XaSystems has integrated industry recognized best practices into customized solutions. Our clients require comprehensive solutions that align complex and evolving business requirements to IT infrastructure service and support. XaSystems has adopted IT Infrastructure Library best practices as a foundation for improving for improving the quality, reliability and maintainability of IT Infrastructures for Service Delivery and Support.

    Our staff has extensive experience and our range of experience includes extensive involvement in many Customer projects with the major ESM and ESLM offerings and disciplines including:

    ; BMC PATROL, Perform/Predict,

    ; Remedy ARS

    ; Concord Communications’ Network HealthHP OPENVIEW,

    ; IBM Tivoli & Candle,

    ; NET/IQ (Operations and Applications)

    ; AIX, Solaris, HPUX, Windows, z/OS, OS/390, SQL, Oracle, DB2, JAVA

    ; ESM Implementation, Integration and Deployment

    ; Service Level Management Consulting & Education

    ; Gaps Analysis Reporting to Customer Requirements

    ; ITIL Best Practices Assessments

    ; Micromuse - Netcool? and others

    ; Enterprise Systems Management and Automation

    ; Data Center Operations Business Continuity Best Practices

    ; Data Asset Management and Migration

    ; Distributed Enterprise Systems Management and Automation

    ; Healthcare Management Systems

    ; IT Service Management (ITIL)

    ; Legacy and Distributed Systems Architecture Planning

    ; Network Operations Management

    XaSystems Corporation 1033 Sterling Road, Suite 204, Herndon, VA 20170

    Phone: (703) 766-5049 Fax: (703) 766-5048


    Sample Projects

    Engagement Experience

    ; Metropolitan Government IT Operations Supporting 132 Agencies

    We performed an IT Infrastructure Assessment and Gaps Analysis designed to identify efficiency

    improvements and reduce the risks associated with IT Operations support. The assessment detailed

    the current state of the organization and provided a prioritized list of recommendations with specific

    action plans. After the initial analysis, our consultants worked with customer personnel to develop

    implementation plans to strengthen Service Support Processes through a series of “Quick Wins”

    identified in the Gaps Analysis Report. Our Customer realized a dramatic improvement in Customer

    Satisfaction and an improved ability to respond to new business requirements.

    ; Fortune 500 Telecommunications Company with 22 Million Access Lines

    Our consultants an evaluation of Service Management processes within the IT organization, and scored

    the findings with a comparison to industry Best Practices. The IT Organization’s ability to support the

    business was scored and documented using techniques developed at XaSystems in terms of

    Effectiveness, Efficiency, Maturity and ability to meet business requirements. The information improved

    managements’ ability to restructure IT support resources to meet business demands.

    ; Global Multi-National Insurance Company

    XaSystems provided architecture planning and integration of enterprise systems management tools to

    simplify daily administration and develop the information necessary to improve application performance

    delivery. This service extended to enable the IS organization to develop and document Service

    Catalogs that defined and enabled validation and availability compliance reporting for their critical

    business applications.

    ; Large Federal Government Agency

    XaSystems delivered Service Management alignment services and infrastructure assessment to correct

    operational deficiencies and improve the overall performance of the IT Support Environments. Our

    consultants developed action plans for improvement, and implementation activities for Service

    Management to align IT activities with Business initiatives with an emphasis on quality. Our personnel

    established IS Governance activities through proven techniques in project management, earned value

    management and process / procedure development.

    ; A Leading IT Storage Area Network Provider

    XASC performed a Storage Management GAPS Assessment for a major financial institution. Our

    consultants utilized proven methodologies to review management policy, administrative support,

    operational processes and technologies as compared to industry Best Practices. This storage systems

    review identified policy and technical deficiencies that were compromising the organizations ability to

    provide proactive support, reliability and security necessary to meet business requirements and protect

    vital data assets.

    ; Storage Implementation Experience

    We have performed implementation services to customize leading storage vendor solutions to business

    requirements in the most efficient manor. Example technology solutions we have implemented include:

    o StorageTek’s ACSLS and RMLS

    o SN6000 Storage Subsystem

    o EMC SRDF

    o Veritas, NetBackup and Networker

    XaSystems Corporation 1033 Sterling Road, Suite 204, Herndon, VA 20170

    Phone: (703) 766-5049 Fax: (703) 766-5048


    ; ESLM Services for County Government

    We provided SLM consulting services, education and skills transfer to government personnel for the

    development and implementation of IT Service Level Agreements (SLA) for the IT Organizations’ End

    User Departments. Activities included; Service Capabilities Assessment, Service Catalog creation, SLA

    negotiation as well as agreement documentation and reporting.

    ; ESM Implementations

    XaSystems has performed many customized Enterprise System Management implementations (ESM)

    using BMC Patrol, Remedy, Micromuse, CA-Unicenter, IBM Tivoli and other ESM Tools to manage

    system Alerts and Events to notify responsible staff and Customers and automate resolution before

    outages occur, and required IT Services are interrupted.

ITIL Education Capabilities

    The Information Technology Infrastructure Library (ITIL) is a consistent and comprehensive framework of Best Practices for IT Service Delivery and Support Management. ITIL was developed by the British Government's Office of Government and Commerce (OGC) as a Best Practice approach for IT Service Management. It is non-proprietary (Public Domain) and is currently in use by over 50,000 commercial businesses, governments, non-profit institutions throughout the world. ITIL is recognized as the de-facto standard for Service Management to improve the quality, reliability and maintainability of IT Infrastructures.

    XaSystems provides Information Technology Information Library (ITIL) Education Courses to enable our Customers to quickly realize the benefits and cost savings in implementing a proven approach for their operations environments. Our Instructors are ITL Certified IT Professionals and have a wide breadth of IS consulting and real-world IT project experience.

    Our courses not only transfer the knowledge necessary to understand and support ITIL disciplines, but also emphasizes the critical inter-relationships of those disciplines that are essential for effective and successful IT Service Delivery and Support Management.

    ITIL Service Management Relationships



    Service Delivery

    Service Support


    Help DeskConfigurationIncidentManagementManagement

    Depends onInformsCommunicates withCustomers

    XaSystems Corporation 1033 Sterling Road, Suite 204, Herndon, VA 20170

    Phone: (703) 766-5049 Fax: (703) 766-5048


    ITIL Education Offerings

    ITIL Service Management Foundation: This 2-day course leads to the world-recognized certification in IT

    Service Management. It is the prerequisite for the Service Manager level of ITIL certification and provides a

    detailed overview of ITIL (Information Technology Infrastructure Library) fundamentals and the core ITIL

    Disciplines including:

    Service Delivery

    Service Level Management Availability Management

    Capacity Management IT Service Continuity Management

    Financial Management for IT Services

    Service Support

    IT Service (Help) Desk Incident Management

    Problem Management Configuration Management

    Change Management Release Management

    ITIL Practitioner Course Offerings 3 Day Courses

    All Practitioner Courses can be tailored to specific Customer requirements.

    ; Service Desk: Understanding its role and function in the IT infrastructure and its relationship with ITIL


    ; Incident Management: Definition of an incident; description of Incident Control (including recording,

    classification, coordination, matching, and resolution)

    ; Problem Management: Definition of a problem state and escalation procedures; proactive problem

    management (identification of problems and prevention of further incidents)

    ; Change Management: Definition of a change and request for change (RFC); description of change

    control and change procedures; role of the change advisory board (CAB) and CAB/EC

    ; Configuration Management: Defining configuration items and the Configuration Management

    Database, as well as the impact of Configuration Management on other IT processes

    ; Release Management: Definition of definitive software library (DSL) and definitive hardware store

    (DHS); description of how to plan, test and implement version control

    ; Service Level Management: Definition of a service catalog; how define, negotiate, monitor, and review

    service level agreements (SLA's)

    ; Availability Management: Review of reliability, availability, resilience, maintainability, and serviceability;

    calculating availability. How to plan, monitor, report on availability

    ; Financial Management For IT Services: Review of budgeting, charging and IT accounting, as well as

    an analysis of running costs and charge-back policies

    All Education Courses are offered to public audiences as well as at customer locations. Independent ITIL Certification Exams are sponsored by EXIN and are available upon request.

    XaSystems Corporation 1033 Sterling Road, Suite 204, Herndon, VA 20170

    Phone: (703) 766-5049 Fax: (703) 766-5048

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