(Note: the RFP concept paper material is found on pages one through seven, with additional
information provided byDNR on the remaining pages.)
RFP Concept Paper # 44
Presented to Technology Governance Board (TGB)
Date Prepared: June 12, 2007
Name of RFP to be reviewed:
ELSI 2: Electronic Licensing System for Iowa, Second Version
Type of Bidding Document to be reviewed:
Request for Proposal
Department of Natural Resources
RFP Reference #:
Department’s Reference: DNR-07-C900-RFP-01
June – July 2007
Projected cost over $50,000? Yes X_ No ___
Projected agency staff hours over 750? Yes _ X_ No ___
The Department expects that a successful vendor will collect costs for the development, implementation and ongoing management of ELSI 2 for the life of the contract. The Department does not anticipate paying separate development and implementation costs, but expects the vendor to build these costs and ongoing management costs into a single privilege fee. The privilege fee is a fee negotiated with the vendor and paid by the department for each recreational privilege sold through ELSI 2 (e.g. hunt, fish, trap, etc). Privilege fees will be paid on a monthly or other periodic basis after privileges are sold. An administrative fee is paid to the department by customers for each recreational privilege purchased through ELSI 2. The Department will use the administrative fee to help pay privilege fees to the vendor.
The Department proposes to require vendors to identify, as part of their RFP responses, the costs associated with the management of ELSI 2, the development costs associated with ELSI 2, and their respective plans to recover those developmental costs. The Department will use these cost factors as criteria in evaluation of the RFP responses.
The Department proposes to select a successful vendor no later than January 1, 2008. A fully-integrated and functional ELSI 2 system must be in place no later than September 15, 2008 to ensure a smooth transition between ELSI provided for by the Department’s current contract, which will expire December 15, 2008, and the system provided by the new vendor. Specifically, the Department proposes the following timeline:
1. Issue RFP: June 18, 2007.
2. Host Vendor’s Conference: July 2007.
3. Accept Proposals: until September 17, 2007.
4. Conduct Interview, if necessary: October 2007.
5. Select Successful Vendor: November 2007.
6. Execute Contracts: by January 2008.
7. Test ELSI 2: by June 2008.
8. Fully implement ELSI 2: August 2008.
The Department has the following goals:
? Ensure a seamless transition between the existing ELSI system and ELSI 2, to the extent that end-
users, or those purchasing privileges utilizing the system, are not aware of any vendor changes.
? Successfully continue the sale of privileges occurring with the existing ELSI system.
? Ensure ELSI 2 supports the multitude of different and complex licensing and registration types and
allows for additions in the future
? Expand the level of functionality currently provided for by ELSI, to include additional functions as the
Code of Iowa authorizes.
? Ensure ELSI 2 meets state and federal auditing requirements, as well as accepted state and
Department IT standards.
? Enter into an agreement that enables the Department to quickly collect liquidated damages, in the event
the successful vendor’s system is unavailable or is otherwise interrupted.
? Improve customer service support for license agents and the end-users.
? Reduce costs to the Department, license agents and the end-users.
Since 2001, the Department has used its current ELSI system to sell approximately 8.7 million hunting, fishing and selected other recreational privileges to 1.4 million customers. ELSI has three methods by which it makes these privileges available: point of sale (POS) component at 950+ license agents throughout the state; a telephone sales component; and an internet sales component. Sales through all components are fully integrated with a customer database maintained by the current ELSI vendor and accessed by the Department to perform a number of functions, including: data analysis; enforcement of statutory requirements and administrative rules, denial of privileges for cause; auditing; and program management. A brief but more informative description of ELSI performance and functions is attached.
The Department conducted extensive research to prepare for the development of ELSI 2, including:
; Analyzed ELSI sales records and usage over a six-year period;
; Surveyed license agents and Department staff to determine their satisfaction with ELSI, their
recommendations for improvements and their identification of new functions that could be added;
; Issued a Request For Information (RFI) to learn from those in the industry about improvements in
technology that could be incorporated into ELSI 2;
; Surveyed license agents to determine the availability of Internet service at their place of business;
; Interviewed administrative personnel in government agencies in other states that had recently
implemented new electronic licensing systems to determine their experiences and recommendations.
The results of these efforts indicate:
; The current ELSI system is very successful at: performing the basic functions of privilege sales as
established and required for the system at this point in time; assisting enforcement of licensing
regulations mandated in Iowa Code and administrative rules; enabling the electronic transfer of funds
from agents to the Department; reducing paperwork required of agents and Department staff; and
satisfying the accounting requirements of state and federal auditors.
; Agents and Department staff are generally satisfied with the overall performance of ELSI. Suggestions
for improvement to the existing system include: better printers, simplified sales process and better
customer support as welcomed changes for ELSI 2.
; New functions appropriate to include in ELSI 2 include: boat registration renewals; boat dock
registrations; expansion of snowmobile and ATV user permits; sales of nursery stock from the State
Forest Nursery; and other functions as the Code of Iowa may allow through future legislation.
; Substantial advances in technology could simplify the sales process for agents and customers, reduce
change order costs by allowing the Department more flexibility in implementing its programming needs,
reduce costs, and be readily accepted by staff, sales agents and customers.
The Department does not have sufficient administrative or IT staff to operate or maintain a system of this magnitude and complexity. Therefore, ELSI 2 must be operated, maintained and guaranteed by the vendor. The Department’s staff will continue to provide non-technical support and problem resolution to agents and customers, and to maintain communications links between the license agents and the vendor.
The Department is satisfied with the performance of the current vendor. The vendor has met all performance standards specified in the contract, has worked cooperatively with Department staff to implement frequent and often complicated change orders, and has suggested changes or alternate approaches that increased efficiency or reduced costs to the Department. Finding an equally reliable vendor that guarantees its work, in the form of agreeing to liquidated damages in the event the system is unavailable or otherwise interrupted, will be a high priority for Department in evaluating RFP responses for ELSI 2. The reliable operation of ELSI 2 is critical to the Department’s ability to sell privileges, which accounts for almost $1 million per day in sales on high-volume
Presently, it is necessary to submit change orders to the vendor for some minor changes that may be required by rule, law or process change. The Department has identified the system management operations that will be automated in the new version of the system, so that agency staff may make the changes, eliminating the requirement for change orders to the vendor.
Expected Results in addition to those listed in the goals above include:
1. ELSI 2 will continue to provide the basic services and efficient operation provided by ELSI.
2. ELSI 2 will be online and ready to function no later than August 2008, in anticipation of the fall license
3. Customer service will be improved by:
a. Developing the system so that it is more user-friendly and functions primarily as a web-based
b. Expanding the services provided through ELSI to include boat, snowmobile, ATV and other types of
registrations and requirements.
4. Costs for existing services may be reduced by:
a. Targeting ELSI availability to demonstrated periods of customer use.
b. Allowing Department staff to provide more system management operations rather than relying on
vendor-implemented change orders.
5. ELSI 2 will conform to all state and Department adopted IT standards.
Testing and Acceptance:
Extensive system and user testing will be specified in the contract and will be completed before ELSI 2 is released for public use.
Virtually all funding for the Department’s fish and wildlife program and related programs is derived from fees assessed to privilege holders, which are either license fees established by the legislature, administrative fees defined by the Iowa Administrative Code, or Federal excise taxes paid on hunting and angling equipment. These funds are dedicated by state and federal law solely to fish and wildlife management programs. Federal and state laws mandate the funds to be strictly accounted for, i.e. not commingled with other funds in a way that cannot be traced, and prohibit diversion of any income generated from fish and wildlife program activities from being diverted to any other purpose.
Lesser amounts of funding for the Department’s fish and wildlife programs come from federal grants and other
programs. Very limited or no state funds, i.e. general funds, are involved.
Additional administrative and convenience fees are authorized by Iowa Code and established by administrative rule to defray some of the costs of ELSI.
Some of the Interested Parties:
Department of Natural Resources: Staff in the Budgets and Grants, Communications, Customer Service,
Fisheries, Forestry, Law Enforcement, and Wildlife Bureaus
Department of Human Services: Access to customer names and addresses to enforce support orders.
Department of Public Safety: Access to customer information for law enforcement purposes.
U.S. Fish and Wildlife Service: Administrators of Federal funds for fish and wildlife restoration programs
and hunter education.
U.S. Coast Guard: Administers, regulates and provides funds for boating programs.
General Public: 600,000 outdoor recreationists that participate annually in hunting, fishing,
trapping, boating, snowmobile and ATV riding, etc.
Department of Transportation Access to driver’s license files for verification and validation of identity.
County Recorders Access to privilege records to enforce rules and regulations for all-terrain
vehicles, snowmobiles and boats; and act as license agents in some
Some of the Recipients of this Service:
In addition to the end users purchasing privileges, the license agents, the Department and those listed just above, the governor’s office, state legislature, news media, other state and national conservation organizations and executive-level agencies, commercial businesses and some federal agencies may be recipients of information generated by the ELSI 2 database.
The RFP will require that ELSI 2 and the vendor meet all state IT standards established by DAS and the Department for interfaces, file transfers, interoperability requirements and security assurance. The vendor will be required to comply with PCI (Payment Card Industry) standards. Since the system will be developed and maintained by the vendor, vendor standards will be adhered to as well.
It is anticipated that some of the current system architecture may be maintained for ease of maintenance and enhancement. The current system architecture is more thoroughly described below.
The current contractor utilizes an IBM 2096-S02 mainframe system host rated at 421 MIPS (million instructions per second) with 24 GB of memory. The mainframe host system has redundant power supplies, memory chips, and processors. The mainframe system uses 8.2TB (terabytes) of EMC DMX-3 disk drives with SRDF-A data replication. The disk uses Raid 5 technology with hot sparing to ensure system storage availability. The mainframe system is configured with the Z/OS operating system, IBM’s relational DB2
database system, MQ Series for communication to the transaction-processing switch, and the Customer Information Control System (CICS). The mainframe system uses the Top/Secret security system.
A T1 Connection is maintained between the current contractor and the Department for administrative access to the ELSI System. Blue Zone is utilized for web-based 3270 emulation access to administration screens. Mobius Document Direct is employed as a static reports archive and retrieval system. The database is also replicated utilizing IBM Data Replication giving DNR access to perform ad-hoc queries against the ELSI Database.
The current contractor maintains an Internet based application for DNR for Web Quota Display, Landowner/Tenant Registration, and Harvest Reporting. Web services are utilized for these applications.
The IVR Harvest Registration System is operated by Spherix/XO Communications. XO owns and operates its own IVR Application Service Provider (ASP) and has been developing, hosting and servicing IVR applications for more than ten years. XO’s IVR Application obtains customer and license registration information and relays survey data to the current contractor’s ELSI database through XML messaging over the public Internet.
A subcontractor to the current contractor maintains the Public Internet Sales site and POS Sales Terminals at agent locations. The POS Terminals operate over 56K dial-up modems utilizing TNS X.25 communications protocols. Transactions from internet and POS are relayed to the current contractor over a T1 Line utilizing IBM MQ Messaging service.
Recommendations from DAS staff and CIO Council members (to be completed by DAS staff):
From 9 of 11 JCIO members:
a) Is there duplication within Government? Yes, see below.
Licensing, registration and titling is done in many agencies depending on the business of the
agency. In County government, the Treasurers register on-road vehicles and Recorders register
off-road vehicles (boats, snowmobiles, and ATV). The DNR provides licenses for hunting and
fishing. The DOT and others (Nursing, Inspection and Appeals, etc) issue licenses. Each
business custodian ensures the type of licensing serves the purposes mandated by federal and
b) Can an existing program be modified to address a new need? Possibly, see below.
Code from one system can sometimes be shared to meet other business needs. Whether this is
cost effective can only be determined by having architects / business analysis’s perform an
evaluation based upon the business needs. This has not been done concerning the use of the
DOT system for snowmobiles, boats and ATV registration.
c) Do you have any similar program in existence? Yes, see below.
The DOT does not have anything similar to the hunting/fishing licensing part of the concept paper, but does have a vehicle registration system which meets state and national standards for registering and titling road-based vehicles. The DOT platform runs on servers, uses a SQL Server database, and is written in a Microsoft.NET environment. The system also has some COTS integrated, proprietary code.
d) Have you sought RFP’s for similar programs in the past? No.
e) Do you have RFP’s for similar programs? No.
f) Do you have an RFP that could be used as a starting point for this program? No.
g) Is there anything you could provide that could assist the agency with this RFP? No.
h) Are there alternatives available to the agencies? Possibly, see below.
Perhaps a different view to the architecture of the system, such as a service-based approach, would accomplish the goal of presenting a “single face” to the customer while still leveraging existing applications or minimizing the amount of new development needed.
Recommendation of the JCIO to the TGB:
Authorize this RFP (or Sole Source Procurement) to be released for bid Yes _X_ No ___
Alternatives suggested by the JCIO (see additional comments below) Yes _X_ No ___
Additional comments from JCIO members:
DOT has suggested some alternatives to the RFP (see comments to a, b, and c above). DAS has suggested a different view if the architecture (see comments to h above). DNR has investigated these alternatives and will discuss them at the July TGB meeting. Following is DNR’s response to the JCIO
comments regarding the ELSI concept paper:
Thank you to DOT and ITE for helping to facilitate discussion and brain-storming about our ELSI concept paper. We appreciate your willingness to assist us in moving our ELSI system to the next generation.
In response to item a) - Is there duplication within Government?
DNR is interested in exploring the concept of partnering with DOT for the licensing, registration and titling of boats, snowmobiles and ATVs. We acknowledge there may be potential for some cost savings as well as a more unified face of government for the citizens when they are registering and titling both on road and off road vehicles. DNR did meet with DOT and ITE to discuss the possibility of moving forward with DOT's vehicle registration system but it was apparent to all involved that DNR's processes and framework are not at the same level of maturity for off-road vehicles as the similar processes at DOT are for on road vehicles. DOT acknowledged that it took several years of work with the County Treasurers and other partners to build, mature and evolve their systems and processes to provide the level of automation and sophistication that is provided today. DNR would certainly like to explore similarities between the on road vehicle registration process and off road vehicle registration process and attempt to utilize as many of the efficiencies from the DOT processes as we can while ensuring that we continue to meet the unique needs of the DNR customer base. We do feel confident that we could take steps toward a collaborative system with the DOT in the very near future. We acknowledge that both entities would need some legislative changes and / or rule changes to facilitate this collaborative effort.
In response to item b) - Can an existing program be modified to address a new need? DNR, DOT and ITE discussed specifically the possibility of using existing code from DOT's vehicle registration system for the boats, snows and ATV registrations in ELSI 2. DOT's system is comprised of 3M components for the application and framework that creates business rules. It is unlikely that DNR
would directly benefit from the 3M component related to DOT's vehicle registration system - but may be able to use the framework that is in place to create the business rules. We further discussed the State of Montana's vehicle registration system that encompasses registration for boats, snows, and ATVs in the vehicle registration system - but it functions as a separate module. This module is available for purchase from 3M but it is believed that Montana's business rules for boats, snows, and ATVs are bundled with the module. DNR will explore whether the module and business rules can be unbundled and then look further at the software to determine compatibility with our business requirements.
In response to item c) - Do you have any similar program in existence?
DNR recently completed a Kaizan event in which we re-engineered the process for titling and registering snowmobiles and ATVs. We are planning a similar exercise related to titling and registering boats. We worked closely with several key partners to improve the existing process and working within the parameters of the scope of the Kaizan event, the team suggested incorporating the titling for snowmobiles and ATVs into the existing ELSI system which our current vendor, Central Bank, is in the process of doing. ELSI 2 is intended to build upon the functionality of the existing ELSI system and will continue to serve as DNR's primary customer-facing application. We certainly appreciate the feedback from the JCIO and ITE regarding the ELSI 2 Concept Paper and will develop a work plan to address obstacles (funding sources, connectivity, business rules / practices, etc.) to moving forward with a DNR / DOT joint registration system.
In response to item h) - Are there alternatives available to the agencies?
We are open to learning more of the SOA approach mentioned by ITE for upcoming generations of ELSI.
The Electronic Licensing System for Iowa (ELSI)
2001 - 2006
Performance. From 2001 – 2006 ELSI has:
; Sold 8.7 million privileges to 3.1 million customers
; Collected $149 million in fees from customers
; Left $4.4 million in writing fees with license agents as compensation
; Returned $3.3 million in customer-generated administrative fees to IDNR to pay for ELSI
; Generated $757,000 for the Help Us Stop Hunger program (begun in 2005 )
; Returned a net of $140 million to IDNR for conservation programs
; Cost IDNR a net $4.2 million to operate, all expenses included except salaries.
; Delivered a ratio of Net Cost ； Net Revenue of just 3%
; Greatly reduced paperwork for license agents and IDNR
; Vastly improved customer flexibility and satisfaction
Reliability. From 2003 – 2006 ELSI has been 100% fully operational in excess of 99% of the time. (Scheduled down times for maintenance are not included.) “Fully operational” means all ELSI agents could have sold a license if they had a customer.
License Agent Satisfaction. In a 2006 survey by IDNR, 83% of license agents reported that
they were Satisfied or Very Satisfied with the overall performance of ELSI. Mild dissatisfaction (10% or less Unsatisfied or Very Unsatisfied”) was expressed with tag printers and paper, the
process to sell licenses with tags, support issues for agents, and minor system or design logic flaws in the way ELSI processed sales.
ELSI is a system that performs all functions required to sell hunting, fishing and other outdoor recreational privileges, licenses and permits. ELSI issues 147 types of privileges following Iowa Code and IDNR administrative rules; performs basic enforcement operations by excluding customers from obtaining privileges for which they are not eligible; provides accounting and auditing capability for sales and revenue to license agents, IDNR and state and Federal auditors; transfers revenue electronically from license agents to IDNR; provides reporting capability on a customer and privilege basis and provides online access to prior years’ customer records.
Because IDNR does not have the administrative or IT staff to operate ELSI, it is a turn-key, vendor-owned and vendor-operated system. IDNR’s License Section provides non-technical
problem resolution for license agents and customers and works with other IDNR staff to develop new functions and implement changes. IDNR IT staff provide assistance with communications between ELSI and IDNR – establishing communications links, facilitating passage of information through the State’s, IDNR’s and local firewalls, developing data queries, trouble shooting problems at IDNR’s end of the link, etc.
The operations center of ELSI is a mainframe computer housed, operated and maintained by the vendor. The mainframe has complete back-up, redundancy and disaster-recovery plans that assure it will be functional as nearly continuously as possible. A replicated database housed on an IDNR server at the mainframe site provides nearly real-time query and reporting capability to IDNR.
A customer database housed on the mainframe contains all records for each individual that purchases fishing, hunting or other privileges through ELSI. Each customer has a permanent record that contains their personal identification (name, date of birth, social security number, driver’s license number and state, and physical description) and other information that affects the
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customer’s eligibility for licenses (e.g. state of residence, hunter safety training, disability,
landowner status, etc).
All privileges purchased by the customer during the year are recorded on his or her customer
record. This information is used to verify the purchase in case a license is lost and to establish
eligibility for purchasing other privileges during the year.
Selling Privileges. Customers interface with ELSI when they purchase privileges by one of the
1. ELSI Point of Sale) POS System: A network of approximately 950 license agents (39
located out of Iowa) sells licenses (104 are government offices, 859 are retail
businesses). Each agent has a programmable terminal linked by a telephone line to the
mainframe computer (dial-up connection to host). The customer’s personal identification
may be entered by swiping his or her Iowa driver’s license (DL) through a magnetic-stripe
reader, or by entering the customer’s permanent, unique, random, system-assigned
IDNR identification number (assigned at the time of their first ELSI purchase), social
security number or Iowa DL number and date of birth. For first-time ELSI customers,
agents may swipe an Iowa DL or enter all personal information on an alphanumeric
keyboard. The agent then enters the privileges the customer wishes to purchase through
a series of pre-programmed menus and keys. The terminal features smart editing to
reduce input errors.
When all information is entered, the terminal dials a toll-free number and the information
is transmitted by telephone lines to the host computer. The computer applies the
applicable IDNR business rules that affect the purchase, validates or rejects the purchase
and transmits the information back to the agent’s terminal. If the transaction is denied, an
error message is sent back to the terminal and the agent informs the customer who then
has the option to select other privileges or end the purchase. If the transaction is
validated, the agent prints the license and tags, if any, for the customer. A Verifone P250
prints hunting and fishing privileges on durable Tyvek paper. (Agents can re-order rolls
of license stock from the ELSI vendor through the ELSI system with delivery in one week.)
For a majority of hunters and anglers, this single license document contains all of their
purchases for the year. A Verifone 880 prints deer and wild turkey tags on adhesive-
backed paper. If eligible, customers can purchase additional privileges later.
Nearly all privileges are available for purchase until the end of the season for which they
are valid. Limited-quota licenses are sold to residents first come, first served. ELSI is
programmed to shut down sales of these licenses when the last license is sold.
Agents collect fees from the customer and deposit them into their designated bank
account. Electronic funds transfer (EFT) occurs weekly from all agents’ accounts. The
ELSI vendor transmits an ACH tape to the State of Iowa’s bank, which then sweeps all
the agents’ bank accounts and transfers the funds to IDNR. Writing fees (the agent’s
commission) are left in the agent’s bank account. Agents can download a variety of
reports detailing the privileges issued and fees collected through their terminal(s).
2. ELSI Internet-sales System: Customers may purchase privileges 24X7X365 from any
computer with a printer and a web browser. Customers enter the Internet-sales system
through IDNR’s Internet Home Page. Web pages are designed with programmed edits
and prompts to assist with the sales process and prevent sales to ineligible customers.
Customers enter their own personal identification information (same options as POS);
select from a list of available privileges and provide a credit card or electronic check for
payment. Online sales are linked to the same customer database, business rules and
EFT as the POS system. Basic hunting and fishing privileges may be printed on the
customer’s computer. Deer and turkey tags are mailed to the customer by the ELSI
vendor. Online sales of deer and turkey privileges to residents are ended 10 days before
the start of a season to assure customers have their licenses in time. Nonresidents must
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apply for limited-quota deer and turkey hunting licenses. A random drawing is conducted
from applicants based on the number of preference points a customer has accumulated.
(Preference points are earned by failing to obtain a license in a previous drawing or by
purchasing one per year.) Licenses or refunds are mailed to successful and
unsuccessful applicants by the vendor.
3. ELSI Telephone Ordering System: A toll-free telephone ordering system is staffed by the
ELSI vendor 24X7X365. Customers provide their personal identification information and
license selections to an operator who enters the information into the ELSI online system.
Sales are confirmed or denied, applications are processed, and payment by e-check or
credit card is arranged. The vendor mails licenses and tags to the customer or sends
application files to IDNR for processing. For basic privileges (no tag needed) a
confirmation number is provided that allows the customer to immediately hunt or fish.
Sales of privileges that require tags are ended 10 days before the respective season to
allow time for mail delivery. Nonresidents may apply for limited-quota deer and turkey
privileges the same as in the Internet sales system.
Snowmobile and ATV Annual Permits. Beginning in 2006 nonresident snowmobile and all-terrain
vehicle (ATV) users have been able to purchase annual user permits through ELSI at POS, on
the internet or through phone sales. Users pay the fee and are given a user permit which must be attached to their vehicle while it is used in Iowa. This option will be extended to residents in 2007.
Hunter Surveys. Three types of surveys of hunters are conducted through ELSI. All hunters wishing to hunt waterfowl must register with the Federal Harvest Information Program. When a hunter requests an Iowa Migratory Bird Hunting Privilege, the ELSI terminal, web site or phone system prompts the license agent, web page or operator to ask several questions about the customer’s waterfowl hunting during the previous year. This information is entered on the
customer’s record in the ELSI database before the purchase is authorized. The vendor periodically transmits this information to the U.S. Fish and Wildlife Service for their use in developing waterfowl harvest surveys for the current year.
All persons purchasing hunting licenses through the Internet sales system are surveyed to determine if they will hunt small game.
All deer and turkey hunters that bag an animal must report their harvest to the IDNR through ELSI. Once the animal is reduced to their possession, hunters have up to 36 hours to report information through either a toll-free telephone number (IVR), on the ELSI Internet system or at a POS. The information is recorded on the customer’s record for the specific deer or turkey license that was
purchased. Hunters that purchase more than one license must report for each animal bagged and the report is recorded with the appropriate license record. IDNR’s wildlife bureau then extracts the information from the database and uses it to estimate the deer or turkey harvest.
Law Enforcement. Several law enforcement functions are completed through ELSI. All provisions of the Iowa code and IDNR administrative rules that define eligibility for licenses and require fees are enforced through ELSI. Sales to ineligible persons are barred and the appropriate fees are charged for each license sold.
All landowners, tenants and their eligible family members (collectively called LOT’s) that qualify for reduced-fee deer and turkey hunting privileges must register through ELSI before the privileges can be purchased. The type, number and cost of privileges that can be obtained is limited to the individual and within the family. Family relationships (e.g. landowner, tenant, spouse, or child) and land parcel numbers from the registrant’s property tax statement are entered on their individual customer records. ELSI checks requests for these privileges against the individual’s eligibility and the type and number previously sold within the family before
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