Operations and Warehouse Management

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Operations and Warehouse Management


    BUSA 3800


    Fall, 2008

Course Number: BUSA 3800

Course Title: Operations and Warehouse Management (3-0-3)

Prerequisites: Econ 3106

Instructor: Professor John Mascaritolo

    Course Location: Lecture Hall B14

Meeting Times: Tuesday and Thursday 12:45 pm to 2:00 pm

Office: A-40

Office Hours: T/TH 10:00 am to 12:00 pm, 2:00 pm to 3:00 pm, and 6:00 pm to

    7:30 pm.

     Other times by appointment

Phone: 678-466-4564 (Office)

    678-466-4500 (Department Office)

     Home Page:


Required Text: Frazelle, Edward, H., World-Class Warehousing and Material

    Handling, McGraw-Hill (2002) ISBN 0-07-137600-3

Additional Resources: (1) Access to a notebook computer, which must be brought to

    class when specified by the instructor

     (2) A calculator, which should always be brought to class



    Required: This course requires basic knowledge of computers. E-mail and

    on-line research will be utilized.

ITP Choice Policy: Each CCSU student is required to have ready access throughout

    the semester to a notebook computer that meets faculty-approved

    hardware and software requirements for the student's academic

    program. See for full details of this



Academic Integrity: Academic integrity is of paramount importance at Clayton State

    University. Students are expected to abide by the Student Code of

    Conduct as outlined in the University’s official Student Handbook.

Student Policies: Students are expected to abide by all policies in the University

    Catalog, Student Handbook, and the list of Basic Student

    Responsibilities posted on the Registrar’s Web site: ).


    Accommodations: Individuals with disabilities who need to request accommodations

    or obtain this document in an alternative format, please contact the

    Disability Services Coordinator, Student Center 214, 770-961-


Disruption of the Learning Environment

    Behavior which disrupts the teachinglearning process during class

    activities will not tolerated. While a variety of behaviors can be

    disruptive in a classroom setting, more serious examples include

    belligerent, abusive, profane, and/or threatening behavior. A

    student who fails to respond to reasonable faculty direction

    regarding classroom behavior and/or behavior while participating

    in classroom activities may be dismissed from class. A student

    who is dismissed is entitled to due process and will be afforded

    such rights as soon as possible following dismissal. If found in

    violation, a student may be administratively withdrawn and may

    receive a grade of WF.

E-mail Process: Being that all student campus email addresses only contain the

    school assigned student number it becomes very hard for the

    professor to identify that student sending an email. It will be

    required that all emails should contain the student’s name and the

    class the student is attending. You can also contact the HUB to

    find out how you can get your name as part of your school email






CSU policy concerning

    Children in classes

    and on-campus:

    ? Children are not permitted in classrooms.

    ? Faculty will not allow children to be present in their

    classrooms. If a student brings children to class, the student

    and children must be told to leave the classroom.

    ? Unattended children will not be permitted on-campus (in

    hallways, the gym, the library, outside of buildings, etc.).

    ? Public Safety (770 961-3540) will be notified if unattended

    children are observed on campus. If faculty or staff observe

    unattended children on-campus, they are responsible for

    informing Public Safety. The campus police will take any

    unattended children to the classroom of the parent, and will get

    the parent out of class. The parent will not be permitted to

    bring such children into the classroom.

    ? Parents are referred to Campus Life (UC Room 258, 770 961-

    3510) for information concerning childcare facilities off-


School of Business

    Mission: The Mission of the School of Business is to:

    - Prepare a diverse student body for business and professional

    careers by providing a quality education.

    - Provide a student-centered learning environment, using

    technology to enhance student learning.

    - Support faculty in applied and instructional research and service

    to the profession.

    - Serve primarily the metropolitan Atlanta area.

Important Dates:

     August 18 First day of fall classes

     September 1 - Labor Day (No Class)

     October 11 Last day to withdraw and receive a W grade

     October 11 Advance registration for Spring 2009

    November 26-30 Thanksgiving Break (no classes)

    December 11 Fall commencement

     December 24 Jan 1, 2009 Winter Holiday Break (Campus



    Course Description: If you study Biblical times and stories of the Bible, you will

    remember the story of Joseph who in his dream advises the King

    that in preparation of the pending seven year famine, the King

    should store wheat and grain in a warehouse. This is the first

    documented use of warehousing and since then warehouses have

    played an important role in support of businesses and product on a

    global scale. Warehousing is increasing in importance in logistics

    and supply chain management; it is still integrated with and to a

    large degree dependent on other logistics activities. Warehousing

    is the last of the five logistics activities (customer service & order

    processing, Inventory planning & management, Supply, and

    Transportation) and acts as a service to all the areas of logistics.

    Warehousing is an integral part of the delivery process and even

    though many companies have tried to eliminate warehousing from

    their supply chain models and costs, all still find warehousing as an

    extreme necessity. From our perspective we will use the phrases

    warehousing, operations management, logistics management,

    supply chain management and demand chain management


This course is an introduction to the vast area of operations and

    warehouse management which has a profound effect on both

    manufacturing and supply chain management. The goal of this

    course is to present a broad and practical introduction to the field

    of operations management in a realistic and functioning manner

    and to understand how warehousing and strategic operational

    decisions impact the performance of a company and how

    warehousing adds value to a firms entire supply chain. In this

    exposure, the student will have a solid understanding of the role

    and importance operations and warehouse management plays in

    today’s global organization, thus providing them with a substantial

    part in their educational and career development process.

    Course Objectives: The objectives for this course support the mission statement for the

    School of Business and expected learning outcomes for the B.B.A.

    in the specific area of logistics and supply chain management.

    These objectives are:

    1. To introduce and study logistics/supply chain operations. 2. To give students the opportunity, both orally and in writing, to

    critically describe, analyze, and recommend improvements in

    logistics and supply chain operations.

    3. For students to analytically solve problems related to inventory

    management, facility location, and supply chain optimization. 4. To utilize computer resources to research and analyze supply

    chain operations.

    5. To understand the global environment and strategic alliances in

    modern business and their impact on supply chain management.


    Course Outcomes: Upon completion of this course, the student should:

    1. Understand basic terminology and supply chain operations in

    the context of today’s business environment surrounding

    warehousing and operations.

    2. Be able to observe and study business operations and then

    describe the logistics/supply chain systems in oral and written


    3. Be able to critically analyze and report on the effectiveness of

    warehousing and operations in the supply chain process. 4. Be able to recommend areas for improvement in logistics and

    supply chain operations.

    5. Understand physical and economic issues related to the

    establishment, sizing and location of warehouses and

    distribution centers.

    6. Understand effective inventory management policy, demand

    variability, forecasting and lead time on inventory level and


    7. Understand the importance of strategic supply chain alliances

    and the impact of centralized versus decentralized networks. 8. Understand basic international issues in supply chain


    Course Procedures

    To Be Followed: 1. Course objectives and outcomes will be accomplished through

    reading, lectures, facility tours, discussions, quizzes, guest

    speakers, assigned problems, case analyses and examinations

    where applicable.

    2. Student presentations will include appropriate visual aids such

    as power point slides; one copy will be given to the instructor

    on the assigned presentation date.

    3. Problems and Case Analyses write-ups are to be submitted on

    or before the due date. If a submission date is missed, see the

    professor personally with a written reason. If approved by the

    instructor, late submissions will be accepted one class period

    after the due date, but an automatic reduction of 20% will be


    4. Examinations will cover material presented in class and in the

    textbook. If a scheduled exam is missed, see the professor

    personally with a written reason for the absence. Make-up

    exams will be given only in the case of serious illness; the

    professor reserves the right to exercise personal judgment in

    other cases. An excused absence for medical reasons requires

    a written excuse from a doctor’s office. If you cannot see a

    physician for financial reasons, CSU offers a free clinic that is

    located in room D-207. All make-up exams are usually


    comprehensive in nature. Failure to take a scheduled exam,

    without prior permission for an excused absence, will result in

    a “0” grade for that exam.

Course Changes: The course syllabus provides a general plan for the course. The

    professor reserves the right to make periodic changes to the

    syllabus, including: assignments, tours, projects, case studies,

    examinations, etc., in order to accommodate the needs of the class

    as a whole and fulfill the goals of the course.

Team Project: Project: To design a warehouse facility in three phases of

    development consisting of pattern flows, financial budget, systems

    support, and facility layout for a basic level warehouse, an

    intermediate level warehouse, and an advanced level warehouse.

    ? Each student will be assigned to a team at the selection of the


    ? Each team will work together on the assigned project subject material


    ? The project will be a combination of a written paper and a PowerPoint


    ? The paper will be a minimum of 15 pages written in Times New

    Roman Font size 12, doubled spaced in ASA format.

    ? The paper will consist of a title page and reference page(s) of which do

    not count as the minimum 15 page requirement.

    o The paper should be separated into three sections with each

    section representing each phase of the project.

    o A budget must be made for each phase of the project with one

    overall budget reflecting the total spend against the targeted

    goal of 6% or better in savings (non-spend)

Assessment Tools: Team Project Report/Presentation 30 %


     Mid-term 20 %

     Final 30 %

     Quizzes 20 %

     Total 100%

    Note: Lack of Attendance will have an effect on your grade See Attendance Policy below

Class Attendance



     Each student is expected to attend class on all scheduled days, and

    must to be on time. Cell phones must be turned off during class as

    well as PC’s unless instructed to have them open for class needs.

    ? A student is allowed one missed scheduled class period

    without affecting their grade.

    ? If a student is absent for two scheduled class periods,

    his/her grade will be reduced by a letter grade.

    ? If a student is absent for three or four scheduled class

    periods, his/her grade will be reduced by two letter


    ? If a student is absent for five or more scheduled class

    periods, his/her grade will be an “F” for the course.

     Tardiness: Every student is expected to be in class at the scheduled

     starting time.

    ? Being late to class is indicated by a student entering the

    classroom after the professor begins the class session.

    ? One recorded late will be the equivalent of one hour of

    class time. A total of three times late will equal one full

    schedule class period.

    ? The number of times late will follow the same number

    of occurrences as listed above for absences and grade


Grading: Grades will be assigned using the following scale:

     A: Average of 90 100%

     B: Average of 80 89%

     C: Average of 70 79%

     D: Average of 60 69%

     F: Average of 0 59%

     W: Withdrawal from the course on or before according to the

     date stated in the Academic Calendar

     WF: Withdrawal from the course after date stated in the

     Academic Calendar

Note: Should you feel it necessary to drop this course, please discuss this feeling with the

    professor before you make your final decision. It is important to make sure there are no

    perceptions of the course or yourself in making the decision to drop the course.


    Course Outline: DATE TOPIC

    August 19 Class orientation, introductions, syllabus overview,

    and discussion of course goals and objectives.

    Introduction of class members and professor

     Overview: What is the value supply chain


    August 21 Chapter 1: Why we have warehouses

    August 26 Chapter 2: Warehouse Activity Profiling

     Assign teams and discuss team project.

    August 28 Chapter 10: Warehouse layout and

     Chapter 4: Receiving and Putaway Principles September 2 Chapter 8: Order picking operations

     Chapter 5: Pallet Storage and Retrieval Systems

    September 4 Facility Tour: Home Depot, McDonough, Ga.

    September 9 Mid-Term Exam Chapters 1, 2, 4, 5, 8, and 10

     Phase one of Team Project due (Layout and


    September 11 Guest Speaker

    September 16 Chapter 3: Measuring and Benchmarking.

     Discuss Budgeting practices and procedures for

    the Team Project.

    September 18 Chapter 9: Unitizing and shipping September 23 Facility Tour: DSC Logistics, McDonough, Ga.

    September 25 Chapter 6: Case picking systems September 30 Team Project Reviews: Working class time for


    October 2 Phase Two of Team Project due (Budget).

     Catch up day on subject material.

    October 7 Chapter 7: Small Item Picking Systems October 9 Facility Tour: Atlas Cold Storage, McDonough,


    October 14 Team Project reviews: Working class time for


    October 16 Chapter 11: Computerizing warehouse operations

    October 21 Chapter 12: Warehouse workforce design and


    October 23 Facility Tour: Carter’s

    October 28 Team Project reviews: - Working class time for


    October 30 Team Project reviews: - Working class time for


    November 4 Facility Tour: TBD

    November 6 Careers in Logistics

    November 11 Team Project Reviews: - Working class time for


    November 13 Facility Tour: The Sports Authority

    November 18 Final Team Project due: Hand-in to Professor M.


    November 20 Final Team Projects presented in class

    November 25 Final Team Projects presented in class

    November 27 Thanksgiving Break: No Class

    December 2 Review for Final Exam Subject to change

    December 4 Final Exam subject to change


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