OPERATIONS AND WAREHOUSE MANAGEMENT
Course Number: BUSA 3800
Course Title: Operations and Warehouse Management (3-0-3)
Prerequisites: Econ 3106
Instructor: Professor John Mascaritolo
Course Location: Lecture Hall – B14
Meeting Times: Tuesday and Thursday 12:45 pm to 2:00 pm
Office Hours: T/TH 10:00 am to 12:00 pm, 2:00 pm to 3:00 pm, and 6:00 pm to
Other times by appointment
Phone: 678-466-4564 (Office)
678-466-4500 (Department Office)
Home Page: http://business.clayton.edu/mascaritolo/
Required Text: Frazelle, Edward, H., World-Class Warehousing and Material
Handling, McGraw-Hill (2002) ISBN 0-07-137600-3
Additional Resources: (1) Access to a notebook computer, which must be brought to
class when specified by the instructor
(2) A calculator, which should always be brought to class
Required: This course requires basic knowledge of computers. E-mail and
on-line research will be utilized.
ITP Choice Policy: Each CCSU student is required to have ready access throughout
the semester to a notebook computer that meets faculty-approved
hardware and software requirements for the student's academic
program. See http://itpchoice.clayton.edu for full details of this
Academic Integrity: Academic integrity is of paramount importance at Clayton State
University. Students are expected to abide by the Student Code of
Conduct as outlined in the University’s official Student Handbook.
Student Policies: Students are expected to abide by all policies in the University
Catalog, Student Handbook, and the list of Basic Student
Responsibilities posted on the Registrar’s Web site: ).
Accommodations: Individuals with disabilities who need to request accommodations
or obtain this document in an alternative format, please contact the
Disability Services Coordinator, Student Center 214, 770-961-
Disruption of the Learning Environment
Behavior which disrupts the teaching–learning process during class
activities will not tolerated. While a variety of behaviors can be
disruptive in a classroom setting, more serious examples include
belligerent, abusive, profane, and/or threatening behavior. A
student who fails to respond to reasonable faculty direction
regarding classroom behavior and/or behavior while participating
in classroom activities may be dismissed from class. A student
who is dismissed is entitled to due process and will be afforded
such rights as soon as possible following dismissal. If found in
violation, a student may be administratively withdrawn and may
receive a grade of WF.
E-mail Process: Being that all student campus email addresses only contain the
school assigned student number it becomes very hard for the
professor to identify that student sending an email. It will be
required that all emails should contain the student’s name and the
class the student is attending. You can also contact the HUB to
find out how you can get your name as part of your school email
address. NO EMAIL WILL BE RESPONDED TO BY THE
PROFESSOR IF IT DOES NOT COME FROM THE SCHOOL
EAMIL SYSTEM OR DOES NOT IDENTIFY WHO IS
SENDING THE EMAIL.
CSU policy concerning
Children in classes
? Children are not permitted in classrooms.
? Faculty will not allow children to be present in their
classrooms. If a student brings children to class, the student
and children must be told to leave the classroom.
? Unattended children will not be permitted on-campus (in
hallways, the gym, the library, outside of buildings, etc.).
? Public Safety (770 961-3540) will be notified if unattended
children are observed on campus. If faculty or staff observe
unattended children on-campus, they are responsible for
informing Public Safety. The campus police will take any
unattended children to the classroom of the parent, and will get
the parent out of class. The parent will not be permitted to
bring such children into the classroom.
? Parents are referred to Campus Life (UC Room 258, 770 961-
3510) for information concerning childcare facilities off-
School of Business
Mission: The Mission of the School of Business is to:
- Prepare a diverse student body for business and professional
careers by providing a quality education.
- Provide a student-centered learning environment, using
technology to enhance student learning.
- Support faculty in applied and instructional research and service
to the profession.
- Serve primarily the metropolitan Atlanta area.
August 18 – First day of fall classes
September 1 - Labor Day (No Class)
October 11 – Last day to withdraw and receive a W grade
October 11 – Advance registration for Spring 2009
November 26-30 – Thanksgiving Break (no classes)
December 11 – Fall commencement
December 24 – Jan 1, 2009 – Winter Holiday Break (Campus
Course Description: If you study Biblical times and stories of the Bible, you will
remember the story of Joseph who in his dream advises the King
that in preparation of the pending seven year famine, the King
should store wheat and grain in a warehouse. This is the first
documented use of warehousing and since then warehouses have
played an important role in support of businesses and product on a
global scale. Warehousing is increasing in importance in logistics
and supply chain management; it is still integrated with and to a
large degree dependent on other logistics activities. Warehousing
is the last of the five logistics activities (customer service & order
processing, Inventory planning & management, Supply, and
Transportation) and acts as a service to all the areas of logistics.
Warehousing is an integral part of the delivery process and even
though many companies have tried to eliminate warehousing from
their supply chain models and costs, all still find warehousing as an
extreme necessity. From our perspective we will use the phrases
warehousing, operations management, logistics management,
supply chain management and demand chain management
This course is an introduction to the vast area of operations and
warehouse management which has a profound effect on both
manufacturing and supply chain management. The goal of this
course is to present a broad and practical introduction to the field
of operations management in a realistic and functioning manner
and to understand how warehousing and strategic operational
decisions impact the performance of a company and how
warehousing adds value to a firms entire supply chain. In this
exposure, the student will have a solid understanding of the role
and importance operations and warehouse management plays in
today’s global organization, thus providing them with a substantial
part in their educational and career development process.
Course Objectives: The objectives for this course support the mission statement for the
School of Business and expected learning outcomes for the B.B.A.
in the specific area of logistics and supply chain management.
These objectives are:
1. To introduce and study logistics/supply chain operations. 2. To give students the opportunity, both orally and in writing, to
critically describe, analyze, and recommend improvements in
logistics and supply chain operations.
3. For students to analytically solve problems related to inventory
management, facility location, and supply chain optimization. 4. To utilize computer resources to research and analyze supply
5. To understand the global environment and strategic alliances in
modern business and their impact on supply chain management.
Course Outcomes: Upon completion of this course, the student should:
1. Understand basic terminology and supply chain operations in
the context of today’s business environment surrounding
warehousing and operations.
2. Be able to observe and study business operations and then
describe the logistics/supply chain systems in oral and written
3. Be able to critically analyze and report on the effectiveness of
warehousing and operations in the supply chain process. 4. Be able to recommend areas for improvement in logistics and
supply chain operations.
5. Understand physical and economic issues related to the
establishment, sizing and location of warehouses and
6. Understand effective inventory management policy, demand
variability, forecasting and lead time on inventory level and
7. Understand the importance of strategic supply chain alliances
and the impact of centralized versus decentralized networks. 8. Understand basic international issues in supply chain
To Be Followed: 1. Course objectives and outcomes will be accomplished through
reading, lectures, facility tours, discussions, quizzes, guest
speakers, assigned problems, case analyses and examinations
2. Student presentations will include appropriate visual aids such
as power point slides; one copy will be given to the instructor
on the assigned presentation date.
3. Problems and Case Analyses write-ups are to be submitted on
or before the due date. If a submission date is missed, see the
professor personally with a written reason. If approved by the
instructor, late submissions will be accepted one class period
after the due date, but an automatic reduction of 20% will be
4. Examinations will cover material presented in class and in the
textbook. If a scheduled exam is missed, see the professor
personally with a written reason for the absence. Make-up
exams will be given only in the case of serious illness; the
professor reserves the right to exercise personal judgment in
other cases. An excused absence for medical reasons requires
a written excuse from a doctor’s office. If you cannot see a
physician for financial reasons, CSU offers a free clinic that is
located in room D-207. All make-up exams are usually
comprehensive in nature. Failure to take a scheduled exam,
without prior permission for an excused absence, will result in
a “0” grade for that exam.
Course Changes: The course syllabus provides a general plan for the course. The
professor reserves the right to make periodic changes to the
syllabus, including: assignments, tours, projects, case studies,
examinations, etc., in order to accommodate the needs of the class
as a whole and fulfill the goals of the course.
Team Project: Project: To design a warehouse facility in three phases of
development consisting of pattern flows, financial budget, systems
support, and facility layout for a basic level warehouse, an
intermediate level warehouse, and an advanced level warehouse.
? Each student will be assigned to a team at the selection of the
? Each team will work together on the assigned project subject material
? The project will be a combination of a written paper and a PowerPoint
? The paper will be a minimum of 15 pages written in Times New
Roman Font size 12, doubled spaced in ASA format.
? The paper will consist of a title page and reference page(s) of which do
not count as the minimum 15 page requirement.
o The paper should be separated into three sections with each
section representing each phase of the project.
o A budget must be made for each phase of the project with one
overall budget reflecting the total spend against the targeted
goal of 6% or better in savings (non-spend)
Assessment Tools: Team Project Report/Presentation 30 %
Mid-term 20 %
Final 30 %
Quizzes 20 %
Note: Lack of Attendance will have an effect on your grade – See Attendance Policy below
Each student is expected to attend class on all scheduled days, and
must to be on time. Cell phones must be turned off during class as
well as PC’s unless instructed to have them open for class needs.
? A student is allowed one missed scheduled class period
without affecting their grade.
? If a student is absent for two scheduled class periods,
his/her grade will be reduced by a letter grade.
? If a student is absent for three or four scheduled class
periods, his/her grade will be reduced by two letter
? If a student is absent for five or more scheduled class
periods, his/her grade will be an “F” for the course.
Tardiness: Every student is expected to be in class at the scheduled
? Being late to class is indicated by a student entering the
classroom after the professor begins the class session.
? One recorded late will be the equivalent of one hour of
class time. A total of three times late will equal one full
schedule class period.
? The number of times late will follow the same number
of occurrences as listed above for absences and grade
Grading: Grades will be assigned using the following scale:
A: Average of 90 – 100%
B: Average of 80 – 89%
C: Average of 70 – 79%
D: Average of 60 – 69%
F: Average of 0 – 59%
W: Withdrawal from the course on or before according to the
date stated in the Academic Calendar
WF: Withdrawal from the course after date stated in the
Note: Should you feel it necessary to drop this course, please discuss this feeling with the
professor before you make your final decision. It is important to make sure there are no
perceptions of the course or yourself in making the decision to drop the course.
Course Outline: DATE TOPIC
August 19 Class orientation, introductions, syllabus overview,
and discussion of course goals and objectives.
Introduction of class members and professor
Overview: What is the value supply chain
August 21 Chapter 1: Why we have warehouses
August 26 Chapter 2: Warehouse Activity Profiling
Assign teams and discuss team project.
August 28 Chapter 10: Warehouse layout and
Chapter 4: Receiving and Putaway Principles September 2 Chapter 8: – Order picking operations
Chapter 5: Pallet Storage and Retrieval Systems
September 4 Facility Tour: – Home Depot, McDonough, Ga.
September 9 Mid-Term Exam Chapters 1, 2, 4, 5, 8, and 10
Phase one of Team Project due (Layout and
September 11 Guest Speaker
September 16 Chapter 3: Measuring and Benchmarking.
Discuss Budgeting practices and procedures for
the Team Project.
September 18 Chapter 9: Unitizing and shipping September 23 Facility Tour: – DSC Logistics, McDonough, Ga.
September 25 Chapter 6: Case picking systems September 30 Team Project Reviews: – Working class time for
October 2 Phase Two of Team Project due (Budget).
Catch up day on subject material.
October 7 Chapter 7: Small Item Picking Systems October 9 Facility Tour: – Atlas Cold Storage, McDonough,
October 14 Team Project reviews: – Working class time for
October 16 Chapter 11: Computerizing warehouse operations
October 21 Chapter 12: Warehouse workforce design and
October 23 Facility Tour: Carter’s
October 28 Team Project reviews: - Working class time for
October 30 Team Project reviews: - Working class time for
November 4 Facility Tour: TBD
November 6 Careers in Logistics
November 11 Team Project Reviews: - Working class time for
November 13 Facility Tour: – The Sports Authority
November 18 Final Team Project due: Hand-in to Professor M.
November 20 Final Team Projects presented in class
November 25 Final Team Projects presented in class
November 27 Thanksgiving Break: – No Class
December 2 Review for Final Exam – Subject to change
December 4 Final Exam – subject to change