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Role Description

By Jesus Diaz,2014-03-26 16:08
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This includes the service framework, all user support functions, in particular SAN and NAS systems ? EMC is currently our preferred vendor.

    Role Description

Position Title: Systems Administrator

    Position Location: Information Technology Services

    The Systems Administrator must work in the best interests of the University (including its community of students and staff), within relevant legislation and in accordance with the University Charter. The Systems Administrator must also assist the University to meet its vision, and strive to behave in a manner that reinforces the University’s values.

    OUR VISION

    We will provide transforming and lifelong educational experiences to students from a wide variety of backgrounds and nationalities. These experiences will be enriched by our commitment to the principles of the Treaty of Waitangi and by the special nature of Wellington as the capital city and cultural centre of New Zealand. Our teaching and learning will be innovative, and invigorated by being informed by a culture of internationally recognised research.

    We will actively seek ways of organizing and managing ourselves that best support our teaching and research. We will be open and alert to new opportunities, including collaboration and cooperation with other institutions, to further the role we play. We will participate actively in our local community and play our part as critic and conscience of society.

    From our Wellington base we will create worldwide opportunities for our staff and students. All our staff will be members of the international network of scholars, scholarship and research, thereby adding breadth, diversity and depth to our perspectives. Internationally we will be recognised as a leading University in New Zealand and Australia, and as world leaders in a number of areas of scholarship and enquiry.

    WE VALUE -

    our staff and students:

    ; by maintaining and protecting the academic freedom of our staff and students

    ; by recognising that our most valuable assets are the specialist and professional knowledge and skills of our

    staff and the intellectual achievements of our staff and students

    ; by fostering a community of learning involving all staff and students

    ; by providing a supportive environment that will enable staff and students to develop to their full potential ; by acting to ensure that all members of the University community are treated with respect and concern for

    their rights

    ; by providing staff and students with the opportunity to be involved in the making of decisions that affect

    them.

    diversity:

    ; by pursuing equity in educational and employment opportunity

    ; by recognising the Treaty of Waitangi as the basis for relationships with Maori

    ; by promoting research, teaching and scholarship in Maori language, culture and history ; by supporting our multicultural community.

    innovation:

    ; in developing future teaching and learning opportunities

    ; in the way we organise and manage the university

    ; by being receptive to new and creative ideas.

    excellence:

    ; by promoting the highest quality in teaching, scholarship and research

    ; by embedding quality in all that we do.

    integrity:

    ; by upholding the highest ethical and professional standards

    ; by behaving in an open, honest and consistent way.

    Dec 08

Purpose of Information Technology Services

    Information Technology Services (ITS) provides infrastructure, service and support for the majority of VUW ICT systems. This includes staff facilities for administration, teaching and research and student facilities for teaching and student access. ITS also houses and supports core application systems for some central business units such as Finance and HR.

    ITS organises its service delivery using the IT Information Library (ITIL) Framework. This provides a common language and a basis for developing consistent supporting processes that work across all parts of the unit’s service delivery responsibilities.

    ITS is organised by groups which are made up from specialist teams. These include:

; the Directorate, responsible for overall strategy and support functions;

    ; the Service & Operations Group, responsible for service delivery, management and support.

    This includes the service framework, all user support functions, all technology operational

    functions, procurement and telephone services;

    ; the Applications & Projects Group responsible for designing, building, maintaining and

    supporting small to medium ITS and customer solutions with business analysis, technology

    integration, development and project management resource;

    ; the Enterprise Architecture Group, responsible for enterprise architecture and security

    management ;and

    ; the Teaching Services Group responsible for fixed and portable audio visual facilities,

    multimedia editing suites, videoconferencing facilities and the university imaging service. Purpose of the Service & Operations Group

    The Service & Operations Group is responsible for all aspects of service delivery and service support for these facilities. The group maintains close contact with its customers and stakeholders at a business level in order to define and agree the services delivered. The group supports users in their daily contact with services through telephone and other channels to manage incidents, problems and service requests. The group maintains an operations line with a proactive view in order to prevent incidents happening.

    The Service & Operations Group has resources specialising in customer relationships including communications, service definition and services framework process definition. It has three teams focused on delivering the service support and systems operations organised as management lines: ; the Client Services Team is responsible for all direct user support through the operation of a

    telephone service desk and other channels such as email and web kiosk. The operation is

    focused on all users including staff and students, is available increasingly when users need it and

    is located increasingly where users need it;

    ; the Operations Team provides proactive operational support of the production infrastructure.

    This covers all technology including network, storage, servers and client images; and ; the Service Management Team provides knowledge, leadership and support for implementation

    and management of the ITIL best practice framework and management of the change, release,

    configuration, problem and service level management processes.

    Role Purpose and Scope

    The role of the Systems Administrator is to develop and maintain the VUW’s computing systems, and

    provide skilled technical assistance to users and customers and other IT staff within the university. For suitably qualified incumbents the role will also extend to assisting the Operations Manager with supervisory functions such as day to day monitoring of workloads, workflow/incident queue management, and critical incident resolution.

    Key Result Areas

    ; Responsible for the Operational Management of IT technology platforms currently in use in the

    VUW Infrastructure. This will include ensuring:

    o core services provided reflect ITIL best practice;

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    focused, take action to ; Remains calm and is able to continue with the primary task and work

    overcome obstacles and effectively when faced with heightened levels of pressure/stress

    follow through to completion

    INTEGRITY ; Sets and maintains high professional standards

    Individuals who display this ; Follows established organisational policies and procedures

    competency are open, ; Demonstrates openness and honesty when dealing with issues, day honest and consistent in to day tasks and people behavior and can be relied ; Displays a positive attitude towards and is receptive to Maori and upon. They generate multicultural issues confidence in others through ; Follows through on commitments their professional and ethical ; Does not compromise own standards, despite pressures behavior

    INNOVATION ; Proactively assesses own work patterns in order to improve efficiency Individuals who display this and effectiveness

    competency question the ; Takes the initiative and originates action required to improve the way things are done, learn status quo

    from past mistakes and ; Thinks in terms of opportunities and possibilities generate new and creative ; Encourages the discussion, free-debate and generation of creative ideas to improve the status ideas and solutions quo

    ROLE SPECIFIC COMPETENCIES

    COMMUNICATION ; Checks for mutual understanding

    Individuals who display this ; Demonstrates effective listening skills

    competency effectively ; Adjusts communication style to suit the needs of the audience communicate with a wide ; Communicates key points clearly and concisely range of people in all ; Communicates without using inappropriate jargon or phrases situations, both orally and in ; Demonstrates understanding of cultural differences in regard to writing communication

    ; Presents complex ideas and concepts effectively

    ANALYSIS & JUDGMENT ; Breaks problems down into logical stages

    Individuals who display this ; Checks the quality, validity and relevance of information sought

    competency are able to ; Identifies issues, relationships and/or trends amongst information identify and analyse issues ; Weighs all relevant pros and cons, and considers both the long-term and problems, consider and short-term impacts of alternatives alternatives, make sound ; Escalates issues when appropriate, or involves relevant others in decisions and commit to a decision making course of action

    TEAMWORK ; Contributes to and supports team activities

    Individuals who display this ; Accepts share of workload, to help others and the team

    competency show a genuine ; Demonstrates respect towards all other team members intention to work co-; Shares ideas/information, resources, and experience with team operatively with others in a members team setting in order to ; Supports team values and decisions, and models expected behaviors achieve results and team ; Is open minded, listens to others points of view goals

    RELATIONSHIP BUILDING ; Builds and maintains appropriate productive relationships or networks Individuals who display this of contact

    competency are concerned ; Creates and sustains an appropriate image and profile of the area of with building and maintaining work

    positive working ; Maintains an extensive network of technical/professional relationships and networks contacts/staff to keep abreast of latest ideas useful to achieving the ; Demonstrates credibility with stakeholders organisations objectives ; Demonstrates an acceptance of and sensitivity towards different

    people and cultures.

Education, Experience and Knowledge required

    ESSENTIAL

    ; Two to three years previous experience in a Microsoft Systems and/or Unix/Linux Administrator

    role within a service oriented organisation.

    ; Previous experience in a similar role within a service oriented organisation. ; Proven ability to establish policies and procedures and create appropriate documentation.

    ; Familiarity with project management.

    ; Knowledge of systems architectures, different operating systems, industry best practise, and

    emerging technologies.

    ; Experience with mass storage and archiving systems and architectures in particular SAN and

    NAS systems EMC is currently our preferred vendor.

    ; Detailed knowledge and understanding of operating systems and key applications in use by ITS.

    Current Systems are: Linux, Mail Management systems (Sendmail, Sophos,

    Communigate/Mailman), Microsoft Windows, Microsoft Server, Microsoft Active Directory and

    Microsoft Exchange.

    ; Scripting experience VB script and Powershell.

    ; A sound knowledge and understanding of TCP/IP networking, DNS, DHCP and associated

    services.

    ; An appreciation of the opportunities presented by communications and technology in education

    and research.

    DESIRABLE

    ; MCSE or equivalent knowledge or experience.

    ; Knowledge and understanding of Backup Systems, experience with Legato Networker. ; Knowledge of Oracle 8i and above, Microsoft SQL Server and database management experience. ; The ITIL Foundation Certificate.

    ; Experience in producing high quality documents and reports using word-processing, spread-

    sheeting and presentation software (Microsoft product knowledge is an advantage). ; Knowledge of the current university and tertiary education environment.

    SPECIALIST SKILL SETS A NUMBER OF SPECIFIC ROLES REQUIRE THE FOLLOWING AS A PREREQUISITE:

    ; Proven experience with Backup and archiving systems, especially Experience with Legato

    Networker.

    ; Proven experience with Oracle 8i and above, Microsoft SQL Server and database management

    systems.

    ; Web Development, Application support and Administration experience.

    ; Firewall and allied security experience in a large corporate environment.

Special Requirements

    Required to be on call on a rostered basis to provide out of hours support for network fault resolution when required.

    Required to participate in a team roster to ensure there is coverage to meet ITS’s Operational support window commitments (currently 8.00am to 5.30pm Monday to Friday).

    Delegations

    There are no HR or financial delegations for this position.

    Performance Criteria

    An individual Plan will be developed that reflects the contribution this position is expected to make towards achieving the team’s objectives and measures. The Plan will contain objectives that are consistent with the Key Result Areas in this Role Description.

    Further information is available at www.vuw.ac.nz/its

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