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FO-021 Hotel System Access

By Emily Arnold,2014-03-24 18:36
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FO-021 Hotel System Access

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Hotel Systems Access

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refers to : Nil

Purpose

    The purpose of this policy is to ensure that only authorized personnel has access to operate the hotel’s operating systems i.e. Opera, CISA, MICROS, RESERVE.

Policy

    1. Each staff is given a personal access log-on and password to operate Opera,

    RESERVE and CISA.

    2. Individual access log-on and password is privy to that specific staff only and not

    to be shared amongst the staff for their own security.

    3. Staff’s Opera, RESERVE and CISA log on and password will be noted down in

    their Departmental Staff Record in the event of audit checks on their ID and

    work.

    4. Passwords will be pre-arranged by the Front Office Manager.

    5. Staff would be held responsible for any work done using their access codes

    regardless of whether they are on duty.

    6. The name and department of the sender must accompany all messages sent via

    RESERVE. Only the Front Office Manager and the Assistant Front Office

    Manager will have access to amend any bookings created by RESERVE. All

    Front Office Rank AND File staff will have access only to send messages to

    Omaha Reservations and Gold passport Centre.

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Procedures

    1. The Log-on code will be assigned by the Information System Department for

    the access to Opera, RESERVE and CISA codes will be assigned by the Front

    Office Manager.

    2. The Front Office Manager will then record these logs on and codes into the

    Departmental Staff Record.

    3. Upon resignation or termination, the assigned access is to be cancelled within 2

    days of notice to the I.S. Department via Human Resources Clearance Form.

Prepared by James Fan Date 01 Jun 2006

Approved by Date

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