DOC

FO-018 Courtesy Card Holders

By Gloria Andrews,2014-03-24 18:36
8 views 0
FO-018 Courtesy Card Holders

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Courtesy Card Holders

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refers to : Nil

Purpose

The purpose of this policy is to ensure a Regency Suite Lake View room is

    immediately available in the event of a Walk-in from a Courtesy Card Holder.

Policy

    It is the policy of Hyatt Regency Dongguan that all Courtesy Card Holders are guaranteed with accommodation even without prior reservations. Accommodation is rendered upon request regardless of the hotel sold-out status. Courtesy Card Holders should be automatically upgraded to the best available accommodation at Hyatt Corporate Rate for single or double occupancy. All Courtesy Card Holders are given the utmost recognition and service during their entire stay.

Procedures

1. Pre- register all Courtesy Card Holders in the Regency Suite Lake View available.

    2. Advise Room Service of the guest’s expected arrival time to ensure that the General

    Manager’s welcome letter and Food & Beverage amenities are in the room prior to

    the guest arrival.

    3. Ensure all Courtesy Card Holders are welcomed, escorted and registered in the

    room by designated Executive Manager on Duty.

    4. All Courtesy Card Holders should be extended with a late checkout till 1800 hrs

    when occupancy permits

     Page 1

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

5. All Courtesy Card Holders must be farewell by the Assistant Manager and above to

    the driveway.

    Prepared by James Fan Date 01 Jun 2006

Approved by Date

     Page 2

Report this document

For any questions or suggestions please email
cust-service@docsford.com