Chapter 2 Change and innovation in the workplace

By Clifford Hart,2014-05-16 19:11
8 views 0
On page 34 of your text an explanation is given of a SWOT analysis. A SWOT analysis can also be used to consider options and assess ideas.

    Chapter 2 Change and innovation in the workplace

    BSBCMN210A Implement improved work practices

    BSBCMN312A Support innovation and change

    Activity 2.1 Considering Options

(a) Read pages 33 34 of your text and answer the following.

From what sources can you gather ideas to assist with a change

    program? You may be able to add some extra sources you can think of yourself.

    (b) On page 34 of your text an explanation is given of a SWOT

    analysis. A SWOT analysis can also be used to consider options

    and assess ideas.

Consider the following idea which was suggested by a customer and

    complete a SWOT analysis of this option. Use the table provided for your answer.

Change idea

    You work in reception for a leisure centre which has a number of

    pools and a gym. Various land and water based exercise classes are

    conducted in the complex as well as regular learn to swim classes and swimming training sessions. While you have a large number of regular customers who have a season pass, you also have numerous casual

    customers who pay each time they enter and pay at different rates

    according to the class they are attending. This is time consuming for you and for the customer. A customer suggested that you have a

    multiple entry pass, say for 10 sessions, which would allow customers to enter 10 times and attend any activity they wished. You and your team think this is a good idea but you decide to do a SWOT analysis first before you pass the idea on to management.

Proposal to introduce 10 session passes for casual users of classes

    including spin, pump, circuit and aqua aerobics classes etc.

    Strengths Weaknesses

    Opportunities Threats

    (c) Another method of clarifying ideas for change is to identify the

    advantages, disadvantages and consequences of ideas. Read the

    Case Study about James Stanton, the supervisor on page 39 of the

    text book and complete the table below analyzing the advantages,

    disadvantages and consequences of introducing new equipment and

    redesigning the structure of the sewing room.

    Idea Introduce new equipment Advantages Disadvantages Positive Negative

    consequences consequences

    1) ? ? ?

     ? ? ?


Activity 2.2 Communicating change

The case study on page 39 of your text involving James Stanton shows

    what can happen if change is not communicated properly. Read the

section on communicating change on pages 35-36 of your text and

    answer the questions below.

    (a) If you were one of the employees, when would you have liked to

    hear about the change?

    (b) What sort of information should James Stanton have passed on?

    (c) What issues are likely to arise for the employees?

    (d) How could he have dealt with these issues?

    (e) What methods of communication could have been used to inform

    and involve those affected in the change process?

Activity 2.3 Using feedback

Refer again to the James Stanton Case study on page 39 of your textbook

    and answer the following questions.

The supervisor did not seek feedback from the employees about the

    change plan.

    (a) What was the consequence of this?

    (b) What feedback might they have given him?

    (c) Where else can you obtain feedback regarding a change plan?

Activity 2.4 The Nature of change

Indicate whether the following statements are true or false

     True/False It is not appropriate for employees to make suggestions about change

    Changes usually go smoothly It is normal to have some concerns about change Changes take longer than you think It’s not an employee’s job to assist with the change transition. That’s the manager’s job.

    Changes will disrupt how you currently work

Activity 2.5 Contributing to the change process

In your text on page 29, the difference between proactive and reactive

    change is pointed out. Study the scenario below and answer the questions

    which follow.


    Marret’s workgroup were in a suburban location which was pleasant,

    spacious and had adequate car parking. However, their client base were

    increasingly being drawn from city workers. The management decided,

    without consultation with Marret’s particular group, to move the work

    area to the city. Marret was unhappy about the move and spent a lot of

    time complaining. Among other things, their office area was smaller, the

    lunch area was more crowded and no car parking was allocated to the


Shane, however, was enthusiastic about the move and took every

    opportunity to point out the benefits of the move to Marret and to anyone

    else who was interested.

    (a) Is this change scenario proactive or reactive? Explain your answer

    and include an explanation of what special difficulties this type of

    change may produce.

    (b) There are usually organizational cues that something is going to

    change. What cue was present in this situation?

    (c) What positive benefits do you think Shane could see in the move?

    (d) Read page 37 in your text and then suggest a possible explanation

    for why Shane and Marret had different responses to the move.

    (e) Team members can help each other to adjust to changes in the

    workplace. What could Shane (and other team members) do to help

    Marret accept the change and work effectively in her new location?

    (f) Imagine you are one of this workgroup. Read page 38 of your text

    book and write a paragraph about how you could contribute

    positively to this change process.

    Activity 2.6 Adjusting work schedules

Your usual routine may need to be adjusted to accommodate changes in

    the workplace. What type of changes might you have to make?

    Activity 2.7 Using business technology

Change programs need to be monitored. Project management software is

    a term covering many types of software programs that provide tools to

    help manage projects.

Conduct some research on the internet about project management

    softwear and answer the following.

    (a) Create your own definition of project management software.

    (b) List three types that are available.

    (c) Explain how it could be used in a situation that is familiar to you.

Report this document

For any questions or suggestions please email