Chapter 2 – Change and innovation in the workplace
BSBCMN210A Implement improved work practices
BSBCMN312A Support innovation and change
Activity 2.1 – Considering Options
(a) Read pages 33 – 34 of your text and answer the following.
From what sources can you gather ideas to assist with a change
program? You may be able to add some extra sources you can think of yourself.
(b) On page 34 of your text an explanation is given of a SWOT
analysis. A SWOT analysis can also be used to consider options
and assess ideas.
Consider the following idea which was suggested by a customer and
complete a SWOT analysis of this option. Use the table provided for your answer.
You work in reception for a leisure centre which has a number of
pools and a gym. Various land and water based exercise classes are
conducted in the complex as well as regular learn to swim classes and swimming training sessions. While you have a large number of regular customers who have a season pass, you also have numerous casual
customers who pay each time they enter and pay at different rates
according to the class they are attending. This is time consuming for you and for the customer. A customer suggested that you have a
multiple entry pass, say for 10 sessions, which would allow customers to enter 10 times and attend any activity they wished. You and your team think this is a good idea but you decide to do a SWOT analysis first before you pass the idea on to management.
Proposal – to introduce 10 session passes for casual users of classes
including spin, pump, circuit and aqua aerobics classes etc.
(c) Another method of clarifying ideas for change is to identify the
advantages, disadvantages and consequences of ideas. Read the
Case Study about James Stanton, the supervisor on page 39 of the
text book and complete the table below analyzing the advantages,
disadvantages and consequences of introducing new equipment and
redesigning the structure of the sewing room.
Idea Introduce new equipment Advantages Disadvantages Positive Negative
1) ? ? ?
? ? ?
Activity 2.2 – Communicating change
The case study on page 39 of your text involving James Stanton shows
what can happen if change is not communicated properly. Read the
section on communicating change on pages 35-36 of your text and
answer the questions below.
(a) If you were one of the employees, when would you have liked to
hear about the change?
(b) What sort of information should James Stanton have passed on?
(c) What issues are likely to arise for the employees?
(d) How could he have dealt with these issues?
(e) What methods of communication could have been used to inform
and involve those affected in the change process?
Activity 2.3 – Using feedback
Refer again to the James Stanton Case study on page 39 of your textbook
and answer the following questions.
The supervisor did not seek feedback from the employees about the
(a) What was the consequence of this?
(b) What feedback might they have given him?
(c) Where else can you obtain feedback regarding a change plan?
Activity 2.4 – The Nature of change
Indicate whether the following statements are true or false
True/False It is not appropriate for employees to make suggestions about change
Changes usually go smoothly It is normal to have some concerns about change Changes take longer than you think It’s not an employee’s job to assist with the change transition. That’s the manager’s job.
Changes will disrupt how you currently work
Activity 2.5 – Contributing to the change process
In your text on page 29, the difference between proactive and reactive
change is pointed out. Study the scenario below and answer the questions
Marret’s workgroup were in a suburban location which was pleasant,
spacious and had adequate car parking. However, their client base were
increasingly being drawn from city workers. The management decided,
without consultation with Marret’s particular group, to move the work
area to the city. Marret was unhappy about the move and spent a lot of
time complaining. Among other things, their office area was smaller, the
lunch area was more crowded and no car parking was allocated to the
Shane, however, was enthusiastic about the move and took every
opportunity to point out the benefits of the move to Marret and to anyone
else who was interested.
(a) Is this change scenario proactive or reactive? Explain your answer
and include an explanation of what special difficulties this type of
change may produce.
(b) There are usually organizational cues that something is going to
change. What cue was present in this situation?
(c) What positive benefits do you think Shane could see in the move?
(d) Read page 37 in your text and then suggest a possible explanation
for why Shane and Marret had different responses to the move.
(e) Team members can help each other to adjust to changes in the
workplace. What could Shane (and other team members) do to help
Marret accept the change and work effectively in her new location?
(f) Imagine you are one of this workgroup. Read page 38 of your text
book and write a paragraph about how you could contribute
positively to this change process.
Activity 2.6 – Adjusting work schedules
Your usual routine may need to be adjusted to accommodate changes in
the workplace. What type of changes might you have to make?
Activity 2.7 – Using business technology
Change programs need to be monitored. Project management software is
a term covering many types of software programs that provide tools to
help manage projects.
Conduct some research on the internet about project management
softwear and answer the following.
(a) Create your own definition of project management software.
(b) List three types that are available.
(c) Explain how it could be used in a situation that is familiar to you.