Curriculum Vitae

By Jeanne Nichols,2014-04-14 05:57
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I was brought into 2 other project streams to offer high level design and implementation. Server refresh work involved design and hands-on deployment for

    John Miles

    +44 7967 204802



    As an IT professional of 16 years I have excellent experience of implementation and delivery for major IT enabled

    transformation programmes. These complex IT programmes have employed a broad range of technologies from

    vendors such as Microsoft, Symantec, EMC, Bluecoat and Cosmocom.

I am commercially aware and have worked through the entire engineering lifecycle with the initial bid phase

    through architecture, design, delivery, service transition and service management.

Having more recently acted as a solution engineering lead I have implemented an enterprise transformation into

    virtualisation. My interest however is the enhancement of architecture capability as a consequence of delivering

    business and technology change rather than as a precursor to it.

My well developed inter-personal skills, flexible open mind and collaborative style enable me to understand and

    capture client’s needs. Whilst able to assert myself I employ negotiation skills to deal with conflicts.

I enjoy working in a team and am an inspirational leader, team player and mentor who has lead multiple projects

    simultaneously. I have developed and maintain a reputation for the highest levels of integrity, delivering on my

    commitments, energy and stamina.


    Technical Information

    Description Level Experience

    Windows 2003 Server Design/Install/Configure/Diagnose Excellent

    Exchange Server 2003 Design/Install/Configure/Diagnose Excellent

    SQL Server 2005 Install/Configure/Diagnose Excellent

    VMWare ESX Install/Configure/Diagnose Excellent

    VBScript / ASP Create/Modify/Diagnose Excellent

    CosmoCom VoIP Design/Install/Configure/Diagnose Excellent

    HP Rapid Deployment Pack Install/Configure/Diagnose Good

    SCCM Install/Configure/Diagnose Good

    Cisco Routers Install/Configure/Diagnose Excellent

    Cisco PIX/ASA Install/Configure/Diagnose Excellent

    Cisco Switches Install/Configure/Diagnose Excellent

    Cisco IPT Install/ Configure/Diagnose Good

    HP C-class Blade Servers Design/Install/Configure/Diagnose Excellent

    HP Servers Design/Install/Configure/Diagnose Excellent

    IBM Servers Install/Configure/Diagnose Excellent

    Training & Education

    Year Qualification Description

    2008 CCVP Cisco Certified Voice Professional

    2008 QoS Quality of Service (642-642)

    2008 CVOICE Cisco Voice over IP v6.0 (642-436)

    2008 TUC Troubleshooting Cisco Unified Communications Systems (642-426)

    2008 CIPT2 Implementing Cisco Unified Communications Manager Part 2 (642-456)

    2008 CIPT1 Implementing Cisco Unified Communications Manager Part 1 (642-446)

    2008 CCNA Cisco Certified Network Associate (640-802)

    2004 CCNA Cisco Certified Network Associate (640-801)

    2003 MCP Microsoft Windows 2000 Networking Infrastructure (70-216)

    2002 MCP Microsoft Windows 2000 Server (70-215)

    2001 MCP Microsoft Windows 2000 Professional (70-210)

    2001 Microsoft TCP/IPv4 (Training)

    2001 Inter-Tel VOIP telephony systems (Training)

    2001 Lotus Notes client 4.5 (Training)

    2000 Microsoft Exchange Server 5.5 (Training)

    1999 Microsoft Windows NT Server 4.0 (Training)

    1999 Microsoft Windows NT Workstation 4.0 (Training)

    Work History

    Network Administrator, NHS Primary Care Trust July 2009 - Present

    Government Healthcare Provider.

    Responsible for supporting the entire estate communications and managing network related projects for the Trust. The sites all operate over the BT N3 provision for healthcare, this role has proved broad and required knowledge across a range of technologies to achieve results. While managing the Estate’s requests I attend planning meetings,

    generate requirements documents and scope out solutions for the Trust, identify the current network design and rdrecommend improvements. Evaluation of 3 party products and service provider contracts. Contribution to

    numerous plans and papers including the DR plan, VoIP Solution and DFS Deployment.

    Key points:

    ? WAN/LAN/WLAN performance analysis and general support

    ? SAN Extension into DR facility and subsequent move of VMware and HP EVA for resiliency ? Setup a pilot for 2FA SSO using IAG to enable secure VPN access for remote workers ? Coordinate and oversee all deployments

    ? SolarWinds Orion integration for monitoring and reporting

    ? Design and implementation of Cisco Monitoring, Analysis and Response System (MARS)

    Lead Senior Implementer, Capgemini Apr 2008 - Apr 2009

    BPO Consultancy.

    Working to design documents to build resilient systems using two UK data centres for a US client. One Load Test, 3 UAT and a Production environment were built using a combination of HP C-class Blades, VMware ESX and Windows 2003. Forest level domain trusts with Selective Authentication and following Microsoft Best Practice methods throughout, including SQL 2005 Clustering and forest-wide Server Hardening by functional type which were crucial stages of the design. The role demanded a high level of knowledge and experience in a broad range of technologies to deliver the design, which has proved essential in root cause analysis, team leadership, change rdcontrol and design review. Consistent communication between security, design, 3 parties and development teams

    provided the necessary visibility and knowledge sharing pivotal to resolving issues. I also created technical documentation detailing the solution from a support and resolution perspective along with handover documentation for the infrastructure support teams, this was backed up with an agreement that I acted as a point of escalation to the teams for 3 months after go-live.

    Key points:

    ? 95% virtual environments hosted using VMware ESX

    ? EMC Symmetrix and Clarion SAN storage

    ? Clustered (MSCS) SQL Server 2005

    ? Remote deployment

    I was brought into 2 other project streams to offer high level design and implementation. Server refresh work involved design and hands-on deployment for DFS spanning 28 sites around the world complete with SCCM and SCOM implementations. The Standard Operational Environment (SOE) work involved data migration, replication scripting, encryption work, Firewall rules, routing, switching, task sequencing and deployment, bandwidth throttling and centralised backup configurations.

    Key points:

    ? System Center Configuration Manager (SCCM)

    ? System Center Operations Manager (SCOM)

    ? Distributed File System (DFS)

    ? Bluecoat/Packeteer iShared Wide Area File Services and WAN optimisation software

    Voice Platform Implementer, BT Plc Aug 2007 - Mar 2008

    Worldwide communications company.

    Expansion of a London based VoIP service by meshing into new nodes in Hong Kong, Paris and New York with a DR site in the Docklands. The CosmoCom voice platform was built on top of Windows 2003 Enterprise and integrated with value added BT CRM software called MCC and NGC. I was responsible for putting together the New York front-end node of 4x 16 bay blade enclosures, internet and MPLS links into the UK and USA which was the principal enabler to access the shared VoIP platform. Built and configured using Windows 2003 Enterprise, CosmoCom, MSCS, DNS, DHCP, WLBS, NLB, IIS, WSUS, HP SIM, HP RDP and SCOM. The usual traffic routing and firewall blocking issues were identified and resolved by liaising with other teams. The work resulted in the New York node being equipped to support 3000 consecutive voice conversations. During this work I was resourced into BT N3 where migration work into clustered environments and Active Directory extension work was needed. The work was pivotal to the resilience of the N3 product catalog. Key points:

    ? SQL Server 2000 / 2005 Administration and migration to clustered environments ? Build, deploy and configure server images remotely using HP RDP

    ? Scripting to automate builds stages and provide reporting on platform-wide server configuration inconsistencies

    ? HP Rapid Deployment Pack (RDP) / Altiris Deployment Server to deploy servers ? HP P-class and C-class Blade servers

    ? Cisco 5300 Media Gateways

    Technical Specialist, Aviva Group May 2007 - Aug 2007

    Following on from previous work with Aviva Group in London, Norwich and York.

    Providing Root Cause Analysis for external connectivity to the corporate network. Cisco VPN over broadband links for Broker sites. Roaming VPN connections using 3G/GPRS, iPass WiFi hotspots and home broadband connections for staff using company laptops.

    Key points:

    ? Point of contact to investigate and resolve issues

    ? Remote deploy VPN applications and operating system service packs

    ? Build test areas for replication of problematic issues

    Technical Project Coordinator, Nursing & Midwifery Council Jan 2007 - May 2007

    Government Health environment updating essential systems to adhere to PCI Compliance. Current projects include Domain Migration to Windows 2003, Windows XP workstation rollout and Cisco IPT. The role had a strong organisational focus and required a good level of technical experience.

    Key points:

    ? Provided visibility of projects and status using SQL, ASP with document storage linking and retrieval ? IP CCTV and Access Control Security Systems Implementation

    ? Message routing and delivery using MIMEsweeper / Exchange 5.5

    ? VLAN data separation for Voice, Data and Security traffic

    ? Cisco Catalyst switch configuration changes

    Technical Specialist, Aviva Group Aug 2004 - Sep 2006

    The largest insurance group in the UK, 5th largest in the world.

    Client platform unification to enable the business to become FSA compliant which involved conforming to a more secure version of Windows operating system. Consolidation of six legacy NT4 domains into Active Directory 2000 domain 3 years. 50/50 customer facing and Active Directory implementation (LDAP scripting) Key points:

    ? Deployment of operating systems and packaged applications

    ? Co-ordinating and executing departmental rollouts around the UK within a team of 14 ? Interfacing with Heads of Department, team leaders and contractors ? Advanced knowledge of Active Directory and Best Practice Group Policy Objects (GPO) application ? Excellent understanding of Messaging systems and migration requirements ? Extensive scripting for Active Directory, SQL and Excel

    ? Provide project visibility to the business using ASP, Excel and SQL

    Technical Project Coordinator, London Underground Feb 2004 - Aug 2004

    Three business groups operate together to manage the London Underground (SSL, BCV and TFL).

    The London Underground group of companies demand clear separation of data and systems. Within a small team a number projects were handled from extending the business LAN to a remote office through to decommissioning an entire building and managing the removal/reconnection of infrastructure. Due to the nature of the business it was necessary to maintain a large number of high-speed links to all depots and stations in addition to the many office buildings.

    Key points:

    ? Maintaining connectivity between Remote Data Centres, stations, significant office locations and remote sites through tandem Cisco Catalyst 6550 units in each location

    ? Setting up VPN connections

    ? Setting up WAN links

    Senior Systems Engineer (Permanent), Flovate Technologies Jun 2000 - Feb 2004

    Workflow software development business with a modest collection of high profile customers.

    Working within a team of engineers delivering solutions to external clients. Ultimately responsible for around 1000 servers and infrastructure (ATM, Frame-relay, residential and leased lines). As Team Lead the principal responsibilities were to liaise with the clients on new requirements and formulate high level solutions. Key points:

? Team Lead for projects including network expansion and communications development

    ? Systems and Security analysis with 24x7 systems support

    ? Command shell, KiXtart and VB scripting

    ? Exchange messaging priority support and maintenance responsibilities

    ? Proven expertise in 2000/2003 Active Directory, Exchange 5.5/2003, IIS 5 and IIS 6

    ? Domain migrations to Active Directory 2003, Exchange migration from 5.5-2003 with ADMT

    ? Design and engineering of site-to-site VPN and client-VPN connectivity

    ? SQL Server 2000 installs, configuration, administration, migrations

    ? Thin Client connectivity using Terminal Server and Citrix

    ? Clustering with Compaq and Microsoft Clustering

    Non design/implementation roles, various locations, UK

    Server Administrator - Forest Heath District Council Dec 1999 - May 2000 Email Migration Engineer - Lloyd’s of London Sep 1999 - Dec 1999 Support Engineer - Willis Apr 1999 - Sep 1999 Email Migration Engineer - BT Adastral Park Jan 1999 - Mar 1999 Computer Engineer - Planagraphic Nov 1995 - Jan 1999

    Interests and Leisure Activities

    I am a member of the local gym and a martial arts group which helps to maintain a healthy level of fitness and

    work balance. In recent years I have completed a PADI scuba diving course and visited the US and EU countries

    on a number of occasions.

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