The Essentials of Roving

By Jason Arnold,2014-01-04 15:34
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1 Roving Reference All members of the information team rove the library to offer assistance to the public. The goal is to establish a presence at the point of need rather than expecting patrons to come to the reference desk. This practice enhances customer service and is essential given the size of the library and the continuing need to provide a helpful, human presence i..

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