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You are CEO of a small regional restaurant chain that has decided ...

By Melissa Campbell,2015-03-31 21:45
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You are CEO of a small regional restaurant chain that has decided to expand to a broader regional level. In many ways, your business will stay the same. ...

    You are CEO of a small regional restaurant chain that has decided to expand to a broader regional level. In many ways, your business will stay the same. You are staying in the same general geographic area; your customer base will remain the same; your suppliers will be the same, as will your menu. However, the expansion will require building new restaurants, hiring many more employees, and managing the dispersed operations. According to our discussion of organizational structure:

    a) the organization structure should become more organic

    b) the organization structure should become more mechanistic

    c) the organization structure should stay the same

    The CEO of a large retail chain was expecting to hear good news about the introduction of a new product line. When the recent sales figures were reported, the results were equivocalthere was some good news, but some was not good. After the presentation, the CEO commented that he was happy to hear the new product was being so well received and that he expected similarly positive news in the future. This is an example of which barrier to communication?

     a) selective perception

     b) filtering

     c) information overload

     d) absence of feedback

    George and Brian are bargaining over who will be responsible for a new project. Both George and Brian want the responsibility. After standing in the hall discussing the issue publicly, they move the discussion into Brian's office. Based on class discussion, which of the following is true?

     a) they will be more cooperative now

     b) Brian will have an advantage now

     c) Brian will be disadvantaged now

     d) the more persuasive of the two will have an advantage now

    Which of the following decreases the likelihood an individual will engage in political behavior in an organization?

    a) the individual has other job alternatives

    b) organizational roles are poorly defined

    c) the organization is characterized by autocratic decision making

    d) the individual is high in self monitoring

In the language of leadership, "framing" refers to:

     a) a way of increasing the memorability of a message

     b) the use of symbolic language to give a message an emotional appeal

c) the process of defining the purpose of the organization in a meaningful way

d) the use of symbols to enhance the impact of a message

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